Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Uber in South Africa is described overwhelmingly negatively across every service theme. Customers consistently report unauthorised account deductions, fares far above the accepted quote, and lost or stolen parcels and phones. A recurring theme is the inability to reach a human being, with in-app bots closing tickets before issues are resolved. Isolated praise exists for honest individual drivers rather than the platform itself.
Top Strengths:
- •Delivery Speed & Reliability: Delivery Speed & Reliability (1.0) is the least damaged theme. Some couriers complete collections and drop offs within half an hour, and standard suburban pickups often arrive within the quoted window, though Reserve bookings and Wait and Save frequently fail.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Uber
What do customers say about Uber?
Based on recent customer reviews, Uber in South Africa is described overwhelmingly negatively across every service theme. Customers consistently report unauthorised account deductions, fares far above the accepted quote, and lost or stolen parcels and phones. A recurring theme is the inability to reach a human being, with in-app bots closing tickets before issues are resolved. Isolated praise exists for honest individual drivers rather than the platform itself.
What is Uber's biggest strength?
Uber's biggest strength, according to Hellopeter's AI analysis, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.0) is the least damaged theme. Some couriers complete collections and drop offs within half an hour, and standard suburban pickups often arrive within the quoted window, though Reserve bookings and Wait and Save frequently fail.
What are the most common complaints about Uber?
The most common complaint about Uber, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Parcel Safety & Accountability (0.8) is severely criticised. Customers describe couriers ending trips and disappearing with parcels, phones switched off minutes after drop off, and cases closed with the driver simply saying nothing was found.
Is Uber trustworthy?
Uber has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 763 reviews in the last 12 months. Hellopeter has tracked Uber across 5,597 total reviews. How is the TrustIndex calculated? →
Recent reviews (763)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Mr
Consultan was very friendly and caring very good for his work .he took all his time to explain everything that's i need to know. Thanks
1 reviews | Active since Oct 2026
Mr
Consultan was very friendly and caring very good for his work .he took all his time to explain everything that's i need to know. Thanks
1 reviews | Active since Mar 2023
UBER EATS – UNDELIVERED KFC ORDER AND OUTSTANDING REFUND
I am extremely disappointed with the way Uber Eats has handled my complaint regarding an order that was never delivered. On 17 July, I placed an order through Uber Eats from KFC Brixton for a Streetwise Snack Pack Burger and All Star Box Buddy, with a total order value of R152.80. The delivery rider never delivered my food, yet I was still charged for the order. After reporting the matter to Uber Eats, I was informed that a refund adjustment had been processed. However, I received only R37.38. This means that a substantial portion of the money I paid for an order I never received is still outstanding. I have contacted Uber Eats several times regarding this matter. Their support team repeatedly assured me that the remaining amount would be refunded, but despite those promises, I have still not received my money. This is completely unacceptable. A customer should not have to repeatedly chase a company for a refund for goods that were never delivered. I paid Uber Eats for a service and food that I did not receive, and withholding the remaining refund despite repeated assurances raises serious concerns about how customer complaints and refunds are being handled. There also appear to be increasing complaints from customers regarding undelivered orders, which makes this issue even more concerning. I am requesting that Uber Eats immediately refund the full outstanding amount owed to me and provide confirmation that the refund has been processed. I have given Uber Eats more than enough opportunity to resolve this directly. I am posting this complaint publicly because repeated attempts to obtain my refund through customer support have failed. Uber Eats, please refund the money you owe me without any further delay.
1 reviews | Active since Mar 2023
UBER EATS – UNDELIVERED KFC ORDER AND OUTSTANDING REFUND
I am extremely disappointed with the way Uber Eats has handled my complaint regarding an order that was never delivered. On 17 July, I placed an order through Uber Eats from KFC Brixton for a Streetwise Snack Pack Burger and All Star Box Buddy, with a total order value of R152.80. The delivery rider never delivered my food, yet I was still charged for the order. After reporting the matter to Uber Eats, I was informed that a refund adjustment had been processed. However, I received only R37.38. This means that a substantial portion of the money I paid for an order I never received is still outstanding. I have contacted Uber Eats several times regarding this matter. Their support team repeatedly assured me that the remaining amount would be refunded, but despite those promises, I have still not received my money. This is completely unacceptable. A customer should not have to repeatedly chase a company for a refund for goods that were never delivered. I paid Uber Eats for a service and food that I did not receive, and withholding the remaining refund despite repeated assurances raises serious concerns about how customer complaints and refunds are being handled. There also appear to be increasing complaints from customers regarding undelivered orders, which makes this issue even more concerning. I am requesting that Uber Eats immediately refund the full outstanding amount owed to me and provide confirmation that the refund has been processed. I have given Uber Eats more than enough opportunity to resolve this directly. I am posting this complaint publicly because repeated attempts to obtain my refund through customer support have failed. Uber Eats, please refund the money you owe me without any further delay.
1 reviews | Active since Jan 2022
Don't Request him your life is in danger
I have a problem with how Uber has not bothered to investigate further into the matter that we reported yesterday regarding the grocery for the funeral that the driver fled with. We requested Uber thinking it was more safer because the cars have cameras how is it that Uber is taking the drivers word and not the customer's without investigations. We want this guy found and dealt with. How is it that we lost groceries that is worth R15k but Uber is failing us.His name is Stephen and license plate is *** blue Renault 6 seater . Please be careful
1 reviews | Active since Jan 2022
Don't Request him your life is in danger
I have a problem with how Uber has not bothered to investigate further into the matter that we reported yesterday regarding the grocery for the funeral that the driver fled with. We requested Uber thinking it was more safer because the cars have cameras how is it that Uber is taking the drivers word and not the customer's without investigations. We want this guy found and dealt with. How is it that we lost groceries that is worth R15k but Uber is failing us.His name is Stephen and license plate is *** blue Renault 6 seater . Please be careful
1 reviews | Active since Dec 2015
Issue with uberdrive ,I am not getting assistance
I am complaining about uberdrive portal , I am struggling to log in to use the service in my residing area East london,I have logged in before . I have logged a query several times of which all the attempts I am being told to reset my phone and network. I have been doing all that but still I can't login so that I can work. This frustrating as I meet all the documents required for me to be a driver. I was using the app since last year then my car broke down for 3 months when it get back I started from scratch to submit documents which were successful verified but now I cannot log in !Reason I am writing here it seems as Uberdrive agency dont want to help ,write now I have quiry opened the agency is not getting back to me !I need assistance or anyone who can call me at Uberdrive as I am losing business!
1 reviews | Active since Dec 2015
Issue with uberdrive ,I am not getting assistance
I am complaining about uberdrive portal , I am struggling to log in to use the service in my residing area East london,I have logged in before . I have logged a query several times of which all the attempts I am being told to reset my phone and network. I have been doing all that but still I can't login so that I can work. This frustrating as I meet all the documents required for me to be a driver. I was using the app since last year then my car broke down for 3 months when it get back I started from scratch to submit documents which were successful verified but now I cannot log in !Reason I am writing here it seems as Uberdrive agency dont want to help ,write now I have quiry opened the agency is not getting back to me !I need assistance or anyone who can call me at Uberdrive as I am losing business!
1 reviews | Active since Jun 2013
Overcharging on fares. System glitching
My experience with Uber started well. I was happy with the pricing and vehicle condition overall. In the past 2 weeks, I have been seeing extra charges on my bank card that did not match up to my choices. Their trick seems to be that they charge you for the ride but then suddenly the app changes the information and you are forced to choose another ride due to drivers not being available. Or you choose a lady driver and the order is accepted, but suddenly you are told that the ladies are all busy and we need to choose another ride. The other day, my lady driver arrived after being told she was not available. I asked her what the charges were and she confirmed the R23 for the short trip that I was making. Later that evening the charge was R63. This has happened twice. Today, I booked a ride, was charged the R29 fee and I just closed my laptop lid to go back to my office to pack up and get ready for my driver. I opened my laptop lid (which I have set in my system to "do nothing" if I close the lid) only to find that my ride had disappeared. I ordered another ride. Still R29. I get home only to be charged a further R10 for cancelling my ride! What is happening with Uber!
1 reviews | Active since Jun 2013
Overcharging on fares. System glitching
My experience with Uber started well. I was happy with the pricing and vehicle condition overall. In the past 2 weeks, I have been seeing extra charges on my bank card that did not match up to my choices. Their trick seems to be that they charge you for the ride but then suddenly the app changes the information and you are forced to choose another ride due to drivers not being available. Or you choose a lady driver and the order is accepted, but suddenly you are told that the ladies are all busy and we need to choose another ride. The other day, my lady driver arrived after being told she was not available. I asked her what the charges were and she confirmed the R23 for the short trip that I was making. Later that evening the charge was R63. This has happened twice. Today, I booked a ride, was charged the R29 fee and I just closed my laptop lid to go back to my office to pack up and get ready for my driver. I opened my laptop lid (which I have set in my system to "do nothing" if I close the lid) only to find that my ride had disappeared. I ordered another ride. Still R29. I get home only to be charged a further R10 for cancelling my ride! What is happening with Uber!