Scores reflect the Overall AI Score for each category
Based on recent customer reviews, UberEats in South Africa is described by customers as a platform where paid orders frequently never arrive. A dominant recurring theme is drivers marking orders as delivered without handover, followed by refund refusals from chatbot-only support. Order Accuracy & Delivery (0.9) and Customer Service & Staff Conduct (0.9) draw the heaviest criticism, with Wait Times (1.1) and Food Quality (1.3) also weak.
Top Strengths:
- •Food Quality & Consistency: A small group of customers describe food arriving hot, correct and enjoyable, particularly when the restaurant is nearby and a single-drop driver is assigned. These positive experiences are the exception rather than the pattern.
TrustIndex
1.5
NPS Score
-96
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About UberEats
What do customers say about UberEats?
Based on recent customer reviews, UberEats in South Africa is described by customers as a platform where paid orders frequently never arrive. A dominant recurring theme is drivers marking orders as delivered without handover, followed by refund refusals from chatbot-only support. Order Accuracy & Delivery (0.9) and Customer Service & Staff Conduct (0.9) draw the heaviest criticism, with Wait Times (1.1) and Food Quality (1.3) also weak.
What is UberEats's biggest strength?
UberEats's biggest strength, according to Hellopeter's AI analysis, is Food Quality & Consistency. A small group of customers describe food arriving hot, correct and enjoyable, particularly when the restaurant is nearby and a single-drop driver is assigned. These positive experiences are the exception rather than the pattern.
What are the most common complaints about UberEats?
The most common complaint about UberEats, based on Hellopeter's AI analysis of recent customer reviews, is Order Accuracy & Delivery. Customers overwhelmingly report orders marked delivered that never arrived, drivers photographing food then leaving with it, PINs bypassed using the last four phone digits, and missing items on grocery and combo orders.
Is UberEats trustworthy?
UberEats has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 933 reviews in the last 12 months. Hellopeter has tracked UberEats across 9,027 total reviews. How is the TrustIndex calculated? →
Recent reviews (933)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2024
My complaint against Uber Eats South Africa On 13 July 2026, I ordered a birthday cake through Uber Eats for
Uber Eats marked my daughter's birthday cake order as completed, but I never received It, now I owe R153.01 after waiting for over 3 and half hours.
1 reviews | Active since Oct 2024
My complaint against Uber Eats South Africa On 13 July 2026, I ordered a birthday cake through Uber Eats for
Uber Eats marked my daughter's birthday cake order as completed, but I never received It, now I owe R153.01 after waiting for over 3 and half hours.
1 reviews | Active since Jul 2016
Money ****** from my Account for Services that were not rendered!
Why are you *****ing from my account and blaming it on me? Orders sent to wrong address and money taken randomly with no response or explanations? This is **********. I had to block it. Why would you deliver an order to an address that is not on my profile, you have it because someone sent a deliver with an Uber scooter not Uber eats? You kept the money , now today you went again and debited double the amount from my card, which I had to cancel, now I have to incur the cost and inconvenience of replacing the card. Why are you ignoring me and blaming this on me? The delivery was not even requested from my app? Why did you retain the data and assume that all my orders will go to that address? This is not in line with the consumer protection act and TCF (Treating customers fairly) You probably won't respond because you thrive on theft and bad publicity. I will never use your app again!!!
1 reviews | Active since Jul 2016
Money ****** from my Account for Services that were not rendered!
Why are you *****ing from my account and blaming it on me? Orders sent to wrong address and money taken randomly with no response or explanations? This is **********. I had to block it. Why would you deliver an order to an address that is not on my profile, you have it because someone sent a deliver with an Uber scooter not Uber eats? You kept the money , now today you went again and debited double the amount from my card, which I had to cancel, now I have to incur the cost and inconvenience of replacing the card. Why are you ignoring me and blaming this on me? The delivery was not even requested from my app? Why did you retain the data and assume that all my orders will go to that address? This is not in line with the consumer protection act and TCF (Treating customers fairly) You probably won't respond because you thrive on theft and bad publicity. I will never use your app again!!!
1 reviews | Active since Jul 2019
PAID ORDER NEVER DELIVERD
On Saturday, 24 October 2026, I ordered two large pizzas from Debonnaires in Pretoria West, BP Garage in Church Street through Uber Eats sadly the order has never arrived, I went to Debonnaires to enquire about the issue at hand and I was told that since the order was not from their App there was nothing they could do however they provided me with the register of all the orders collected that evening only to find that the person who collected the order was Joseph/Louise, his contact number *** was also on the register I called back and he was chewing while speaking and he literally told me that he was busy eating and it happen that he was eating the order I was waiting for. I am very disappointed with how Uber eats are handling the matter because since Saturday, I have never heard anything from them; meaning my money just went through the drain. how do i trust Uber Eats again?
1 reviews | Active since Jul 2019
PAID ORDER NEVER DELIVERD
On Saturday, 24 October 2026, I ordered two large pizzas from Debonnaires in Pretoria West, BP Garage in Church Street through Uber Eats sadly the order has never arrived, I went to Debonnaires to enquire about the issue at hand and I was told that since the order was not from their App there was nothing they could do however they provided me with the register of all the orders collected that evening only to find that the person who collected the order was Joseph/Louise, his contact number *** was also on the register I called back and he was chewing while speaking and he literally told me that he was busy eating and it happen that he was eating the order I was waiting for. I am very disappointed with how Uber eats are handling the matter because since Saturday, I have never heard anything from them; meaning my money just went through the drain. how do i trust Uber Eats again?
1 reviews | Active since Feb 2025
Bad customer service
Ubber eats it is the worst. Please stick to bolt.
1 reviews | Active since Feb 2025
Bad customer service
Ubber eats it is the worst. Please stick to bolt.
1 reviews | Active since Jul 2024
Driver theft, rude store management and zero support - owed a total refund of R1044,07
Uber Eats has become completely *************. I have experienced two major delivery failures in four days, characterized by rude merchants, unhelpful staff, and ****** food. I am demanding a total refund of R1,044,00 for these unresolved issues. On Friday, 23 October 2026, I placed order number *** from Chicken Licken Amalgam amounting to R572,00. The driver, Elias (Registration: ***), delivered the wrong order. I noticed the mistake immediately and instructed him to take it back. I called Chicken Licken Amalgam directly, but the manager was incredibly rude, disrespectful, and dismissive. He only changed his tone when I demanded the details for the Uber Eats escalation centre. He claimed Uber Eats instructed him to tell me to call them myself, which turned out to be a lie. When I finally reached the Uber Eats offices, an agent named Stella (who refused to disclose her surname) confirmed a call was logged but claimed she was completely unable to provide me with any further details. I still have not received any communication or my R572,00 refund. Today, 26 October 2026, I placed another order from Triumphs Kitchen amounting to R472,00. Highly suspiciously, the order number for today shows as "***" on the system. The driver, BIANGALA NANOU (Registration: ***), kept moving further away as the ETA increased. He ignored my messages. When he finally answered my call, he hung up the moment I asked how far he was. He then ignored more than 10 subsequent phone calls. The app is still stuck on "On the way" and "On hold." The driver clearly stole my food. Your automated bots and unhelpful staff like Stella offer zero customer protection. I demand that a senior human manager reviews order *** and the suspicious "***" order immediately, and processes my total refund of R1,044,00.
1 reviews | Active since Jul 2024
Driver theft, rude store management and zero support - owed a total refund of R1044,07
Uber Eats has become completely *************. I have experienced two major delivery failures in four days, characterized by rude merchants, unhelpful staff, and ****** food. I am demanding a total refund of R1,044,00 for these unresolved issues. On Friday, 23 October 2026, I placed order number *** from Chicken Licken Amalgam amounting to R572,00. The driver, Elias (Registration: ***), delivered the wrong order. I noticed the mistake immediately and instructed him to take it back. I called Chicken Licken Amalgam directly, but the manager was incredibly rude, disrespectful, and dismissive. He only changed his tone when I demanded the details for the Uber Eats escalation centre. He claimed Uber Eats instructed him to tell me to call them myself, which turned out to be a lie. When I finally reached the Uber Eats offices, an agent named Stella (who refused to disclose her surname) confirmed a call was logged but claimed she was completely unable to provide me with any further details. I still have not received any communication or my R572,00 refund. Today, 26 October 2026, I placed another order from Triumphs Kitchen amounting to R472,00. Highly suspiciously, the order number for today shows as "***" on the system. The driver, BIANGALA NANOU (Registration: ***), kept moving further away as the ETA increased. He ignored my messages. When he finally answered my call, he hung up the moment I asked how far he was. He then ignored more than 10 subsequent phone calls. The app is still stuck on "On the way" and "On hold." The driver clearly stole my food. Your automated bots and unhelpful staff like Stella offer zero customer protection. I demand that a senior human manager reviews order *** and the suspicious "***" order immediately, and processes my total refund of R1,044,00.
1 reviews | Active since Jun 2014
Ubereats *****
I placed an order at Fishaways over a week ago and paid cash for it. Ubereats recorded in their app that the order was not paid for and after clarifying, the record on the app was never corrected. On highlighting that i ordered a medium meal, not a small one which was delivered, they indicated on the app that Uber credit will be provided. After a week this never materialised, and when follow ups were made, Ubereats did not adequately engage with my query, started quoting info from many other orders, and this remains unresolved. I recommend not using this platform for orders due to the ********** manner in which issues are addressed, especially cash orders.
1 reviews | Active since Jun 2014
Ubereats *****
I placed an order at Fishaways over a week ago and paid cash for it. Ubereats recorded in their app that the order was not paid for and after clarifying, the record on the app was never corrected. On highlighting that i ordered a medium meal, not a small one which was delivered, they indicated on the app that Uber credit will be provided. After a week this never materialised, and when follow ups were made, Ubereats did not adequately engage with my query, started quoting info from many other orders, and this remains unresolved. I recommend not using this platform for orders due to the ********** manner in which issues are addressed, especially cash orders.
1 reviews | Active since Jun 2025
*****S!
*****S!!!! Ordered large chips from mcdonalds and they gave me my chips literally half full. Refused to give me a large chips that i paid for, walked away with a small chips in a large container. *****S. You refused a refund. You are *****S. Im leaving this review on mcdonalds as well. Ive been a paying customer for YEARS
1 reviews | Active since Jun 2025
*****S!
*****S!!!! Ordered large chips from mcdonalds and they gave me my chips literally half full. Refused to give me a large chips that i paid for, walked away with a small chips in a large container. *****S. You refused a refund. You are *****S. Im leaving this review on mcdonalds as well. Ive been a paying customer for YEARS
1 reviews | Active since Oct 2026
Im not going to use these services again if all they care about is taking money from their custom...
Im not going to use these services again if all they care about is taking money from their customers without giving sufficient reasons and proof of investigations when customers complain or request a better service. This has left a bitter taste in my mouth . They don't know what is customer experience. And when I tried reaching out via their help center, they are very dismissive .
1 reviews | Active since Oct 2026
Im not going to use these services again if all they care about is taking money from their custom...
Im not going to use these services again if all they care about is taking money from their customers without giving sufficient reasons and proof of investigations when customers complain or request a better service. This has left a bitter taste in my mouth . They don't know what is customer experience. And when I tried reaching out via their help center, they are very dismissive .