Based on recent customer reviews, Tudortech presents a sharply divided customer experience as the South African agent for Dyson and Leica. Customers repeatedly praise named consultants such as Shekyle, Razia, Cebo, Lucky and Kim for proactive updates, warranty replacements and quick courier deliveries. Set against this, many reviewers describe unanswered emails, phones that ring unanswered, months-long waits for spare parts and stalled refunds. Product quality is rarely questioned, but the after sales and spare parts pipeline, plus limited Johannesburg support, drives most dissatisfaction.
Replied to 39% of negative reviews
Reply time on negative reviews: 1452h 6m
TrustIndex
4.5
Reply Time
1337h 13m
NPS Score
-16
Recommended: Unlikely
Replied to 39% of negative reviews
Reply time on negative reviews: 1452h 6m
Nov '25 - Oct '26
Frequently Asked Questions About Tudortech
What do customers say about Tudortech?
Based on recent customer reviews, Tudortech presents a sharply divided customer experience as the South African agent for Dyson and Leica. Customers repeatedly praise named consultants such as Shekyle, Razia, Cebo, Lucky and Kim for proactive updates, warranty replacements and quick courier deliveries. Set against this, many reviewers describe unanswered emails, phones that ring unanswered, months-long waits for spare parts and stalled refunds. Product quality is rarely questioned, but the after sales and spare parts pipeline, plus limited Johannesburg support, drives most dissatisfaction.
Is Tudortech trustworthy?
Tudortech has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. They reply to 39% of negative reviews, typically within 1452 hours 6 min. Hellopeter has tracked Tudortech across 162 total reviews. How is the TrustIndex calculated? →
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2026
Avoid at all costs- pathetic service
14 weeks for a Dyson vacuum cleaner repair is an unacceptable period of time to wait for a repair. Tudortech is damaging the Dyson name. Staff are non responsive - phones are not answered - updates are not given - no loan machine was available. This level of service is unacceptable by all accounts. Dyson is a fantastic brand until it needs to be repaired in South Africa. Service is so bad I would sooner consider another brand before buying a Dyson.
1 reviews | Active since Jan 2026
Avoid at all costs- pathetic service
14 weeks for a Dyson vacuum cleaner repair is an unacceptable period of time to wait for a repair. Tudortech is damaging the Dyson name. Staff are non responsive - phones are not answered - updates are not given - no loan machine was available. This level of service is unacceptable by all accounts. Dyson is a fantastic brand until it needs to be repaired in South Africa. Service is so bad I would sooner consider another brand before buying a Dyson.
1 reviews | Active since Mar 2009
No Stock - No Service
Ordered filters for Dyson V15 Detect Submarine. No stock. Have to wait almost 3 months for stock. Eventually after constantly following up, almost 2 months later, received confirmation that stock has arrived. Made the payment and submitted delivery address. Here is where the fun (continues). No response. Follow up... No Response... Follow Up... No response. After 3rd follow up after sending POP, get an automated response that the person is not working there anymore. No forwarding details to a next person, only a global email address not directly with Tudortech. I had to take matter in my own hands again, phone in and find out what is going on. Now a second service agent is assigned. Sent her the previous trailing emails with with proof of payment. The whole day she is still trying to confirm if they have stock (this after it was confirmed by the previous service agent). Dyson needs to be made aware that they may have premium products, but that is where it stops. Products fail, products needs parts (something simple like filters) which literally NOBODY has in stock. Still sitting without filters, and unable to use a R16 000 vacuum cleaner for 2 months!!!!!!
1 reviews | Active since Mar 2009
No Stock - No Service
Ordered filters for Dyson V15 Detect Submarine. No stock. Have to wait almost 3 months for stock. Eventually after constantly following up, almost 2 months later, received confirmation that stock has arrived. Made the payment and submitted delivery address. Here is where the fun (continues). No response. Follow up... No Response... Follow Up... No response. After 3rd follow up after sending POP, get an automated response that the person is not working there anymore. No forwarding details to a next person, only a global email address not directly with Tudortech. I had to take matter in my own hands again, phone in and find out what is going on. Now a second service agent is assigned. Sent her the previous trailing emails with with proof of payment. The whole day she is still trying to confirm if they have stock (this after it was confirmed by the previous service agent). Dyson needs to be made aware that they may have premium products, but that is where it stops. Products fail, products needs parts (something simple like filters) which literally NOBODY has in stock. Still sitting without filters, and unable to use a R16 000 vacuum cleaner for 2 months!!!!!!
1 reviews | Active since Apr 2021
Pleasantly surprised by super helpful in person assistance
Super helpful and efficient. Very happy with the customer service given by Lucky and Kuchal. They found a cost effective solution to my Dyson that was out of warranty. Satisfied customer!!
1 reviews | Active since Apr 2021
Pleasantly surprised by super helpful in person assistance
Super helpful and efficient. Very happy with the customer service given by Lucky and Kuchal. They found a cost effective solution to my Dyson that was out of warranty. Satisfied customer!!
1 reviews | Active since Nov 2014
Atrocious Service
**ATROCIOUS service.** I absolutely loved my Dyson, but after my machine broke and I experienced such poor service from Tudortech — weeks of waiting and multiple follow-ups just to get a response — I simply don't have the mental energy to go through that process again. It's incredibly frustrating. Sadly, despite loving the product, I'll be looking at another brand for my next vacuum because the after-sales service has completely put me off.
1 reviews | Active since Nov 2014
Atrocious Service
**ATROCIOUS service.** I absolutely loved my Dyson, but after my machine broke and I experienced such poor service from Tudortech — weeks of waiting and multiple follow-ups just to get a response — I simply don't have the mental energy to go through that process again. It's incredibly frustrating. Sadly, despite loving the product, I'll be looking at another brand for my next vacuum because the after-sales service has completely put me off.
1 reviews | Active since Jul 2025
Back up service non existent
Hi I bought a Dyson it failed within a month I sent 4 emails for it to get returned or fixed but I did not even get a reply. Now I am stuck with an expensive vacuum that does not work. Imagine surprising your wife with such a vacuum only for us to have no way of getting it fixed. I understand products fail but at least respond. I dont know how to get this resolved. I have no idea. I demand it repaired or replaced.
1 reviews | Active since Jul 2025
Back up service non existent
Hi I bought a Dyson it failed within a month I sent 4 emails for it to get returned or fixed but I did not even get a reply. Now I am stuck with an expensive vacuum that does not work. Imagine surprising your wife with such a vacuum only for us to have no way of getting it fixed. I understand products fail but at least respond. I dont know how to get this resolved. I have no idea. I demand it repaired or replaced.
1 reviews | Active since Aug 2026
Exceptional quality, technology & service-Well done Lucky and thank you.
Lucky, was great in going the extra mile finding accessories I needed. I am very grateful to him and Tudortech for the service and supply for a top quality product. I have various Dyson products and rate them exceptional for quality and technology. Well done Lucky and thank you.
1 reviews | Active since Aug 2026
Exceptional quality, technology & service-Well done Lucky and thank you.
Lucky, was great in going the extra mile finding accessories I needed. I am very grateful to him and Tudortech for the service and supply for a top quality product. I have various Dyson products and rate them exceptional for quality and technology. Well done Lucky and thank you.
1 reviews | Active since Aug 2026
Great Product… Until Something Breaks! Then You’re on Your Own.
Really disappointed with Dyson The products are great until something breaks. That’s when you start wondering whether buying such an expensive product was a bad idea, because the support is virtually nonexistent. I sent my V15 Detect Submarine mop head in on 24 March under warranty, and I’m still waiting, with almost no communication or proper updates. I bought this machine specifically for the mopping function, so being without it for months is incredibly frustrating. Great product when it works, but for a premium brand, the after-sales service has been extremely disappointing.
1 reviews | Active since Aug 2026
Great Product… Until Something Breaks! Then You’re on Your Own.
Really disappointed with Dyson The products are great until something breaks. That’s when you start wondering whether buying such an expensive product was a bad idea, because the support is virtually nonexistent. I sent my V15 Detect Submarine mop head in on 24 March under warranty, and I’m still waiting, with almost no communication or proper updates. I bought this machine specifically for the mopping function, so being without it for months is incredibly frustrating. Great product when it works, but for a premium brand, the after-sales service has been extremely disappointing.