No Stock - No Service

Ordered filters for Dyson V15 Detect Submarine. No stock. Have to wait almost 3 months for stock. Eventually after constantly following up, almost 2 months later, received confirmation that stock has arrived. Made the payment and submitted delivery address. Here is where the fun (continues). No response. Follow up... No Response... Follow Up... No response. After 3rd follow up after sending POP, get an automated response that the person is not working there anymore. No forwarding details to a next person, only a global email address not directly with Tudortech. I had to take matter in my own hands again, phone in and find out what is going on. Now a second service agent is assigned. Sent her the previous trailing emails with with proof of payment. The whole day she is still trying to confirm if they have stock (this after it was confirmed by the previous service agent). Dyson needs to be made aware that they may have premium products, but that is where it stops. Products fail, products needs parts (something simple like filters) which literally NOBODY has in stock. Still sitting without filters, and unable to use a R16 000 vacuum cleaner for 2 months!!!!!!