Based on recent customer reviews, The Culinarium presents a sharply divided customer experience. A few shoppers praise competitive pricing, secure delivery of large appliances, and products arriving in excellent condition. However, a recurring theme is serious dissatisfaction tied to online orders, with customers consistently mentioning items marked in stock that turn out unavailable, damaged goods on arrival, and significant struggles obtaining refunds. Communication breakdowns across WhatsApp, email, and phone are frequently raised, alongside concerns about Payflex orders remaining open after cancellations, leaving buyers feeling stranded.
TrustIndex
2.7
NPS Score
-34
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About The Culinarium
What do customers say about The Culinarium?
Based on recent customer reviews, The Culinarium presents a sharply divided customer experience. A few shoppers praise competitive pricing, secure delivery of large appliances, and products arriving in excellent condition. However, a recurring theme is serious dissatisfaction tied to online orders, with customers consistently mentioning items marked in stock that turn out unavailable, damaged goods on arrival, and significant struggles obtaining refunds. Communication breakdowns across WhatsApp, email, and phone are frequently raised, alongside concerns about Payflex orders remaining open after cancellations, leaving buyers feeling stranded.
Is The Culinarium trustworthy?
The Culinarium has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked The Culinarium across 68 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2022
Inefficent
1 star is too much!! Unfortunately I placed an online order on 27 October and I was told delivery takes 5-7 business days. I waited. Today was 7 business days and the courier confirmed that my order was not even booked in to be collected! The employees of the cullinarium will tell you any lies to get off the call and they will say that they will return your call after looking into it but they never will return the call. I refuse to wait any longer and deal with this inefficient service so if my order is not here tomorrow itself then I will take my business elsewhere
1 reviews | Active since Jul 2022
Inefficent
1 star is too much!! Unfortunately I placed an online order on 27 October and I was told delivery takes 5-7 business days. I waited. Today was 7 business days and the courier confirmed that my order was not even booked in to be collected! The employees of the cullinarium will tell you any lies to get off the call and they will say that they will return your call after looking into it but they never will return the call. I refuse to wait any longer and deal with this inefficient service so if my order is not here tomorrow itself then I will take my business elsewhere
1 reviews | Active since Apr 2023
Disaster and potentially a ****!!
Website says their is 6 in stock and to collect in Musgrave - no one ever answers the phone and when I finally got hold of them they indicate that it's only online and not stock in Musgrave. Misleading and terrible service
1 reviews | Active since Apr 2023
Disaster and potentially a ****!!
Website says their is 6 in stock and to collect in Musgrave - no one ever answers the phone and when I finally got hold of them they indicate that it's only online and not stock in Musgrave. Misleading and terrible service
1 reviews | Active since Apr 2016
Buy at your own risk. Frustration guaranteed.
Bought dishwasher, washing machine and tumble dryer. After sales service is ***. their dishwasher is ineffective, I tell them and being set pillar to post. The tumble dryer was not delivered at all! when I follow up they cite a supplier that time I bought from them and not the supplier. Have a good mind to rope in the Consumer Ombudsman. Quick to process purchase slow to deliver and even slower to reapond to queries and challenges
1 reviews | Active since Apr 2016
Buy at your own risk. Frustration guaranteed.
Bought dishwasher, washing machine and tumble dryer. After sales service is ***. their dishwasher is ineffective, I tell them and being set pillar to post. The tumble dryer was not delivered at all! when I follow up they cite a supplier that time I bought from them and not the supplier. Have a good mind to rope in the Consumer Ombudsman. Quick to process purchase slow to deliver and even slower to reapond to queries and challenges
1 reviews | Active since Oct 2026
Bad service and no support when there are issues or delays with the order
Such a frustration experience. it takes a really bad experience for me to post a review but this is just a joke. My experience shows a great website is wasted when there is no backup to get the product to the client or problem-solving competence available to the client. Ordered the Kuvings Auto6 Cold Press Juicer in Gun Metal. It's been thirteen days since, no communication or follow ups, no responses to *** or returning of my calls and messages. Today I find out after finally getting someone on the line that I must wait until December for the Gun metal version as they only have the silver in stock. Further the staff member had no clue on how I change the order to the silver or how I arrange a refund so I can order the product somewhere else. Just a joke and proof that their management is failing to actually ensure the business is run well
1 reviews | Active since Oct 2026
Bad service and no support when there are issues or delays with the order
Such a frustration experience. it takes a really bad experience for me to post a review but this is just a joke. My experience shows a great website is wasted when there is no backup to get the product to the client or problem-solving competence available to the client. Ordered the Kuvings Auto6 Cold Press Juicer in Gun Metal. It's been thirteen days since, no communication or follow ups, no responses to *** or returning of my calls and messages. Today I find out after finally getting someone on the line that I must wait until December for the Gun metal version as they only have the silver in stock. Further the staff member had no clue on how I change the order to the silver or how I arrange a refund so I can order the product somewhere else. Just a joke and proof that their management is failing to actually ensure the business is run well
1 reviews | Active since May 2012
Jawaya Khan, the Angel of Culinarium
I bought a Cloud Nine Ultimate Firm double mattress from Culinarium on online in 16 June 2026. The reason for buying from Culinarium was the best price among all the competitors, and not charging for the delivery. The mattress was delivered super fast three days later. To my my greatest surprise, it came with a base as well, which was included in the original price. All other shops selling the base separately for R2000.00 Unfortunately when I laid down on the mattress, if felt like laying on concrete. I have a very bad degenerative lower back problem and by advise to get a very firm mattress to support my back, I have chosen the Ultimate Firm option online. It was the wrong choice from my side. Having a mattress toper in my position, I placed the toper on the mattress to be able to sleep in the night. Then I contacted Culinarium, which wasn't an easy task, and asked them to please can I swop the mattress for a less firm one. Eventually I got an answer from the manager Mark Bain from Cloud Nine, who was instead of swopping, offered me a mattress toper. I could not accept his offer, as I already had one of those. From this on, it was very difficult to get hold of the right person by phone or *** to make them understand that my request is not just an esthetical one, but a medical circumstance. It was this stage when the Angel of Culinarium has flew in for my help. Jawaya Khan, Sales/Admin personal with a warm human heart and understanding of my medical issue, approached Mark Bain again and had his mind changed. Jawaya called me with the great news that they will not only change my mattress but I can also go to their Wear House and chose which ever mattress I want to have. Further more they delivered my choice of mattress without any charge again. Dear Jawaya, I can not possibly express my appreciation more. My sincere thanks to YOU at Culiinarium and Mark Bain at Cloud Nine to understanding my medical issue and saving my back. We need more people like Jawaya in our society.
1 reviews | Active since May 2012
Jawaya Khan, the Angel of Culinarium
I bought a Cloud Nine Ultimate Firm double mattress from Culinarium on online in 16 June 2026. The reason for buying from Culinarium was the best price among all the competitors, and not charging for the delivery. The mattress was delivered super fast three days later. To my my greatest surprise, it came with a base as well, which was included in the original price. All other shops selling the base separately for R2000.00 Unfortunately when I laid down on the mattress, if felt like laying on concrete. I have a very bad degenerative lower back problem and by advise to get a very firm mattress to support my back, I have chosen the Ultimate Firm option online. It was the wrong choice from my side. Having a mattress toper in my position, I placed the toper on the mattress to be able to sleep in the night. Then I contacted Culinarium, which wasn't an easy task, and asked them to please can I swop the mattress for a less firm one. Eventually I got an answer from the manager Mark Bain from Cloud Nine, who was instead of swopping, offered me a mattress toper. I could not accept his offer, as I already had one of those. From this on, it was very difficult to get hold of the right person by phone or *** to make them understand that my request is not just an esthetical one, but a medical circumstance. It was this stage when the Angel of Culinarium has flew in for my help. Jawaya Khan, Sales/Admin personal with a warm human heart and understanding of my medical issue, approached Mark Bain again and had his mind changed. Jawaya called me with the great news that they will not only change my mattress but I can also go to their Wear House and chose which ever mattress I want to have. Further more they delivered my choice of mattress without any charge again. Dear Jawaya, I can not possibly express my appreciation more. My sincere thanks to YOU at Culiinarium and Mark Bain at Cloud Nine to understanding my medical issue and saving my back. We need more people like Jawaya in our society.
1 reviews | Active since Oct 2023
Not entirely satisfied
Last month I ordered a BEKO set (toaster & kettle) and 16 piece La Opala Sovrana dinner set. BEKO set, I give it 💯 but as forthe dinner sets, so disappointed 😞. It looks like kitchen toys for kids, especially the soup bowl, gosh that one you can just pour 5 table s****s of soup.
1 reviews | Active since Oct 2023
Not entirely satisfied
Last month I ordered a BEKO set (toaster & kettle) and 16 piece La Opala Sovrana dinner set. BEKO set, I give it 💯 but as forthe dinner sets, so disappointed 😞. It looks like kitchen toys for kids, especially the soup bowl, gosh that one you can just pour 5 table s****s of soup.
1 reviews | Active since Feb 2020
Biggest regret of my life
How I wish I could have looked at these reviews before buying. what I experienced is nothing new to the reviews already here regarding this store. I bought a gas geyser, their website said 5 instock and had intended on buying 3 for my house, my mom and inlaws. was contacted via whatsapp and told they are out of stock am I willing to wait for mid or end september? Then the alarm bells started ringing in my head. I asked why their website still says they have stock, I received no sensible answer. Today I asked for the status of my order, still no sensible answer I then requested for a refund and I was told they will do the best they can. my money was taken in seconds from my account and I must jump hoops to get it back. I almost lost more. I hope my review can save one more customer. I usually check before buying but have no idea why I didnt this time,don't be me. The item in question still shows that they have 5 instock while they dont. This is very deliberate. Can hello peter do something about this especially seeing the pattern.
1 reviews | Active since Feb 2020
Biggest regret of my life
How I wish I could have looked at these reviews before buying. what I experienced is nothing new to the reviews already here regarding this store. I bought a gas geyser, their website said 5 instock and had intended on buying 3 for my house, my mom and inlaws. was contacted via whatsapp and told they are out of stock am I willing to wait for mid or end september? Then the alarm bells started ringing in my head. I asked why their website still says they have stock, I received no sensible answer. Today I asked for the status of my order, still no sensible answer I then requested for a refund and I was told they will do the best they can. my money was taken in seconds from my account and I must jump hoops to get it back. I almost lost more. I hope my review can save one more customer. I usually check before buying but have no idea why I didnt this time,don't be me. The item in question still shows that they have 5 instock while they dont. This is very deliberate. Can hello peter do something about this especially seeing the pattern.
1 reviews | Active since Jun 2025
Pots
Placed an order for leydi 7pc pot set and leydi mia 30cm pot As i was unpacking the items I removed stickers due to excitement only to reach the last pot which is completely out off shape and cant be used ... the frying pan is also out off shape and the 30cm pot lid doesn't even close properly.. I immediately msgd the whatsapp number from the website and the person said that the online manager will sort out yesterday 10/6/2026 than only asked for my order number and i later asked about feedback i received this response "First, they will collect from you" "No one phoned you" Rep**** to that and until now not even a phonecall or reply The service is terrible and the customer care is at the lowest ....
1 reviews | Active since Jun 2025
Pots
Placed an order for leydi 7pc pot set and leydi mia 30cm pot As i was unpacking the items I removed stickers due to excitement only to reach the last pot which is completely out off shape and cant be used ... the frying pan is also out off shape and the 30cm pot lid doesn't even close properly.. I immediately msgd the whatsapp number from the website and the person said that the online manager will sort out yesterday 10/6/2026 than only asked for my order number and i later asked about feedback i received this response "First, they will collect from you" "No one phoned you" Rep**** to that and until now not even a phonecall or reply The service is terrible and the customer care is at the lowest ....