Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Supabets is described overwhelmingly through the lens of blocked money. A recurring theme is that deposits and voucher loads clear instantly while withdrawals trigger repeat FICA verification, upload errors and disabled accounts. Customers consistently report escalations that go nowhere across chat, WhatsApp, email and phone. A small group praises named agents and fast payouts, but that experience is the exception.
Top Strengths:
- •Staff, Service & Experience Quality: Individual employees carry this theme. Zandile, Bianca and Menzi are named and thanked for patience, professionalism and prompt resolution, with some customers calling the service quick and excellent. Against that, conflicting agent stories and one short-tempered FICA staffer drag the average down.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 48m
TrustIndex
3.8
Ranking
#5
in Betting & Gambling
Reply Time
1h 50m
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 48m
Nov '25 - Oct '26
Frequently Asked Questions About Supabets
What do customers say about Supabets?
Based on recent customer reviews, Supabets is described overwhelmingly through the lens of blocked money. A recurring theme is that deposits and voucher loads clear instantly while withdrawals trigger repeat FICA verification, upload errors and disabled accounts. Customers consistently report escalations that go nowhere across chat, WhatsApp, email and phone. A small group praises named agents and fast payouts, but that experience is the exception.
What is Supabets's biggest strength?
Supabets's biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. Individual employees carry this theme. Zandile, Bianca and Menzi are named and thanked for patience, professionalism and prompt resolution, with some customers calling the service quick and excellent. Against that, conflicting agent stories and one short-tempered FICA staffer drag the average down.
What are the most common complaints about Supabets?
The most common complaint about Supabets, based on Hellopeter's AI analysis of recent customer reviews, is Withdrawals, Payouts & Billing. The dominant complaint is a one-way flow of money. Customers describe withdrawals rejected for unmet business rules, Standard Bank instant money payouts with no pin, vouchers debited but never credited, and balances held for weeks or quietly emptied.
How does Supabets compare to other Betting & Gambling companies?
Supabets scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Betting & Gambling, compared to the Betting & Gambling industry average of 1.8. Their strongest theme is Service Quality (2.1); their weakest is Customer Support (0.8). The top AI-rated Betting & Gambling business on Hellopeter is 10bet.co.za (3.6). How is the AI Score calculated? →
Is Supabets trustworthy?
Supabets has a TrustIndex of 3.8 out of 10 on Hellopeter, based on 79 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 48 min. Hellopeter has tracked Supabets across 1,363 total reviews. How is the TrustIndex calculated? →
Recent reviews (79)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2018
Withdrawels not being processed
They are quick to take your money when you deposit, but when it comes to withdrawels, they dont approve your withdrawels, 3 withdrawels since Sunday, none payed out. I can understand why the hello peter score is so low.
1 reviews | Active since Apr 2018
Withdrawels not being processed
They are quick to take your money when you deposit, but when it comes to withdrawels, they dont approve your withdrawels, 3 withdrawels since Sunday, none payed out. I can understand why the hello peter score is so low.
1 reviews | Active since May 2025
Supabets at it again
I have placed a bet using my Cashback bonus with Supabets, as usual it has been over half an hour but my bet gas not resulted yet. It shows Running. I spoke to a very inexperienced lady by the name Julia, she was so unhelpful and she does not even listen to you when you explain your situation. I was intending to bet further but now I am stuck because my bet has not resulted for way over an hour. The next thing it will be them Supabets running to Hello Peter to get this review removed as usual because they don't want the public to know about their short falls in customer servise
1 reviews | Active since May 2025
Supabets at it again
I have placed a bet using my Cashback bonus with Supabets, as usual it has been over half an hour but my bet gas not resulted yet. It shows Running. I spoke to a very inexperienced lady by the name Julia, she was so unhelpful and she does not even listen to you when you explain your situation. I was intending to bet further but now I am stuck because my bet has not resulted for way over an hour. The next thing it will be them Supabets running to Hello Peter to get this review removed as usual because they don't want the public to know about their short falls in customer servise
1 reviews | Active since Jul 2025
I'm fed up with supabet
I've been asking them to change my old number phone to the new one but I'm struggling to do so cause when I send my fica details it gives me an error message and they say they will get back to me for the past 3 weeks I have not been able to change my numbers I've been complaining and complaining but they don't take me seriously
1 reviews | Active since Jul 2025
I'm fed up with supabet
I've been asking them to change my old number phone to the new one but I'm struggling to do so cause when I send my fica details it gives me an error message and they say they will get back to me for the past 3 weeks I have not been able to change my numbers I've been complaining and complaining but they don't take me seriously
1 reviews | Active since Oct 2019
Supabet denying my winnings
I have played online betting from supabet,I've won now my problem is withdrawing the funds. I've called send documents for Rica tries fica department and support with no luck what i was told is to be patient it will take few minutes now is three hours no response from support team nor Rica team. Why are these let do business while busy ****ming people where is the service that is promised to punters. Please Supabet I want the money that I won
1 reviews | Active since Oct 2019
Supabet denying my winnings
I have played online betting from supabet,I've won now my problem is withdrawing the funds. I've called send documents for Rica tries fica department and support with no luck what i was told is to be patient it will take few minutes now is three hours no response from support team nor Rica team. Why are these let do business while busy ****ming people where is the service that is promised to punters. Please Supabet I want the money that I won
1 reviews | Active since Aug 2023
DO NOT WANT TO PAY OUT!!!!
When you want to withdraw from account they need to fica account. Then you send all you Fica doc then they have a system problem to fica your account and do not know how long the problem will take. There are no system problem to take your money but excuse on excuse to ay out.
1 reviews | Active since Aug 2023
DO NOT WANT TO PAY OUT!!!!
When you want to withdraw from account they need to fica account. Then you send all you Fica doc then they have a system problem to fica your account and do not know how long the problem will take. There are no system problem to take your money but excuse on excuse to ay out.
1 reviews | Active since Jul 2024
Unfair Practices from Supabets
So I recently joined Supabets to play their online games. Now my issue has been withdrawing my winnings every time I want to withdraw their system acts up but does non of that when I deposit this has happened 5 times since i started meaning I've never been able to withdraw any of my winnings. This is a ******** way to keep people playing
1 reviews | Active since Jul 2024
Unfair Practices from Supabets
So I recently joined Supabets to play their online games. Now my issue has been withdrawing my winnings every time I want to withdraw their system acts up but does non of that when I deposit this has happened 5 times since i started meaning I've never been able to withdraw any of my winnings. This is a ******** way to keep people playing