ML
Marie L
1 reviews | Active since Aug 2023
18 Apr 2026, 13:30
DO NOT WANT TO PAY OUT!!!!
When you want to withdraw from account they need to fica account. Then you send all you Fica doc then they have a system problem to fica your account and do not know how long the problem will take. There are no system problem to take your money but excuse on excuse to ay out.
Helpful (0)
Replies (3)0
Replies (3)
Supabets's replyOfficial
18 Apr 2026, 13:50Hi Marie Labuschagne
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
Please be assured that this is not the experience we want for any of our customers. Following a recent system update, all customers are required to upload their documents for FICA verification. This process is in line with regulatory requirements under the FICA Act and is not intended to delay your withdrawal, but rather to ensure the security and compliance of your account.
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
Supabets's reply18 Apr 2026, 13:50
Official
Hi Marie Labuschagne
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
Please be assured that this is not the experience we want for any of our customers. Following a recent system update, all customers are required to upload their documents for FICA verification. This process is in line with regulatory requirements under the FICA Act and is not intended to delay your withdrawal, but rather to ensure the security and compliance of your account.
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
ML
Marie L's updateReviewer Update
18 Apr 2026, 14:14Promises !!!promises!!! and still another excuse!!!!
ML
Marie L's update18 Apr 2026, 14:14
Reviewer Update
Promises !!!promises!!! and still another excuse!!!!
Supabets's replyOfficial
18 Apr 2026, 14:47Hi Marie Labuschagne
Kindly note that we apologize for any inconvenience this may have caused. The FICA department will contact you shortly to assist you further.
Regards,
Supabets Gaming Group
Kindly note that we apologize for any inconvenience this may have caused. The FICA department will contact you shortly to assist you further.
Regards,
Supabets Gaming Group
Supabets's reply18 Apr 2026, 14:47
Official
Hi Marie Labuschagne
Kindly note that we apologize for any inconvenience this may have caused. The FICA department will contact you shortly to assist you further.
Regards,
Supabets Gaming Group
Kindly note that we apologize for any inconvenience this may have caused. The FICA department will contact you shortly to assist you further.
Regards,
Supabets Gaming Group