BM
Bongani M
1 reviews | Active since Jul 2024
16 Apr 2026, 14:53
Unfair Practices from Supabets
So I recently joined Supabets to play their online games. Now my issue has been withdrawing my winnings every time I want to withdraw their system acts up but does non of that when I deposit this has happened 5 times since i started meaning I've never been able to withdraw any of my winnings. This is a ******** way to keep people playing
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Replies (5)0
Replies (5)
Supabets's replyOfficial
16 Apr 2026, 15:06Hi Bongani Maseko
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
Please be assured that this is not the experience we want for any of our customers. Following a recent system update, all customers are required to upload their documents for FICA verification. This process is in line with regulatory requirements under the FICA Act and is not intended to delay your withdrawal, but rather to ensure the security and compliance of your account.
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
Supabets's reply16 Apr 2026, 15:06
Official
Hi Bongani Maseko
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
We sincerely apologise for the frustration and inconvenience you’ve experienced, and we completely understand how upsetting it must be to encounter repeated issues when trying to withdraw your winnings.
Please be assured that this is not the experience we want for any of our customers. Following a recent system update, all customers are required to upload their documents for FICA verification. This process is in line with regulatory requirements under the FICA Act and is not intended to delay your withdrawal, but rather to ensure the security and compliance of your account.
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
We understand how this may have impacted your experience, and we truly appreciate your patience. One of our agents will be in contact with you shortly to assist you with the verification process and ensure everything is completed as quickly as possible.
Regards,
Supabets Gaming Group
Supabets's replyOfficial
16 Apr 2026, 15:28Hi Bongani Maseko
We attempted to contact you, but unfortunately your phone went to voicemail. Kindly let us know a convenient time to reach you, and we will be happy to try again.
We attempted to contact you, but unfortunately your phone went to voicemail. Kindly let us know a convenient time to reach you, and we will be happy to try again.
If you have any questions or need assistance in the meantime, please don’t hesitate to contact us via email at ***.
We look forward to assisting you.
Kind regards,
Supabets Support Team
Supabets Support Team
Supabets's reply16 Apr 2026, 15:28
Official
Hi Bongani Maseko
We attempted to contact you, but unfortunately your phone went to voicemail. Kindly let us know a convenient time to reach you, and we will be happy to try again.
We attempted to contact you, but unfortunately your phone went to voicemail. Kindly let us know a convenient time to reach you, and we will be happy to try again.
If you have any questions or need assistance in the meantime, please don’t hesitate to contact us via email at ***.
We look forward to assisting you.
Kind regards,
Supabets Support Team
Supabets Support Team
BM
Bongani M's updateReviewer Update
16 Apr 2026, 16:42How can your system have issues 5 times when I'm trying to withdraw but has no issues in me depositing money? Make me understand that part first
BM
Bongani M's update16 Apr 2026, 16:42
Reviewer Update
How can your system have issues 5 times when I'm trying to withdraw but has no issues in me depositing money? Make me understand that part first
Supabets's replyOfficial
16 Apr 2026, 16:51Hi Bongani Maseko,
Thank you for your response, and we truly understand why this situation feels frustrating.
We’d like to clarify that deposits and withdrawals are processed differently on our system. Deposits are typically instant and do not require the same level of verification. However, withdrawals are subject to mandatory security and FICA verification checks to ensure the safety of your account and to comply with regulatory requirements. For us to further assist you effectively, we kindly ask that you provide a screenshot or exact description of the error message you are receiving on your side when attempting to withdraw. This will help our team identify the root cause and resolve the issue as quickly as possible.
Please be assured that we are committed to assisting you and ensuring your withdrawal is processed successfully. One of our agents will also be in contact with you to provide further support.
Please be assured that we are committed to assisting you and ensuring your withdrawal is processed successfully. One of our agents will also be in contact with you to provide further support.
Thank you for your patience and cooperation.
Kind regards,
Supabets Support Team
Supabets Support Team
Supabets's reply16 Apr 2026, 16:51
Official
Hi Bongani Maseko,
Thank you for your response, and we truly understand why this situation feels frustrating.
We’d like to clarify that deposits and withdrawals are processed differently on our system. Deposits are typically instant and do not require the same level of verification. However, withdrawals are subject to mandatory security and FICA verification checks to ensure the safety of your account and to comply with regulatory requirements. For us to further assist you effectively, we kindly ask that you provide a screenshot or exact description of the error message you are receiving on your side when attempting to withdraw. This will help our team identify the root cause and resolve the issue as quickly as possible.
Please be assured that we are committed to assisting you and ensuring your withdrawal is processed successfully. One of our agents will also be in contact with you to provide further support.
Please be assured that we are committed to assisting you and ensuring your withdrawal is processed successfully. One of our agents will also be in contact with you to provide further support.
Thank you for your patience and cooperation.
Kind regards,
Supabets Support Team
Supabets Support Team
Supabets's replyOfficial
16 Apr 2026, 17:39Hi Bongani Maseko,
Following our telephone conversation, you were provided with our website link to check whether you are still experiencing the blank page issue. We sincerely apologize for the inconvenience this has caused and understand how frustrating this must be.
As advised, you will need to upload your documents in order to proceed with your withdrawal request
Kind regards,
Supabets Support Team
Following our telephone conversation, you were provided with our website link to check whether you are still experiencing the blank page issue. We sincerely apologize for the inconvenience this has caused and understand how frustrating this must be.
As advised, you will need to upload your documents in order to proceed with your withdrawal request
Kind regards,
Supabets Support Team
Supabets's reply16 Apr 2026, 17:39
Official
Hi Bongani Maseko,
Following our telephone conversation, you were provided with our website link to check whether you are still experiencing the blank page issue. We sincerely apologize for the inconvenience this has caused and understand how frustrating this must be.
As advised, you will need to upload your documents in order to proceed with your withdrawal request
Kind regards,
Supabets Support Team
Following our telephone conversation, you were provided with our website link to check whether you are still experiencing the blank page issue. We sincerely apologize for the inconvenience this has caused and understand how frustrating this must be.
As advised, you will need to upload your documents in order to proceed with your withdrawal request
Kind regards,
Supabets Support Team