Based on recent customer reviews, Shop2shop is viewed by most merchants as a convenient trading and card machine platform that is badly let down by account administration and support. The dominant complaint is suspended or frozen accounts holding merchant funds, with documents submitted repeatedly and no clear reason or timeframe given. Traders also report long delays linking bank accounts and registering new devices, unanswered calls, dropped transfers to the accounts department, and unreturned WhatsApp messages. A smaller group praises the service as safe, reliable, quick and helpful for growing small businesses.
Replied to 92% of negative reviews
Reply time on negative reviews: 21h 7m
TrustIndex
3.2
Ranking
#99
in Financial Services
Reply Time
21h 47m
NPS Score
0
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 21h 7m
Nov '25 - Oct '26
Frequently Asked Questions About Shop2shop
What do customers say about Shop2shop?
Based on recent customer reviews, Shop2shop is viewed by most merchants as a convenient trading and card machine platform that is badly let down by account administration and support. The dominant complaint is suspended or frozen accounts holding merchant funds, with documents submitted repeatedly and no clear reason or timeframe given. Traders also report long delays linking bank accounts and registering new devices, unanswered calls, dropped transfers to the accounts department, and unreturned WhatsApp messages. A smaller group praises the service as safe, reliable, quick and helpful for growing small businesses.
Is Shop2shop trustworthy?
Shop2shop has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 21 hours 7 min. Hellopeter has tracked Shop2shop across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Open /unblock our account
We are extremely disappointed with the way Shop2Shop has handled our account. We recently used the Shop2Shop machine to process payments for our training services, only to discover that our account had been blocked. We were not notified when the account was blocked, nor were we informed that there was any restriction affecting our ability to access our funds. We have since learned that the account has apparently been blocked since 8 June, yet Shop2Shop never informed us of this. We were completely unaware of the restriction until we recently needed to use the machine for our training services and discovered that we could not access our money. Our biggest concern is the lack of communication and transparency. How can an account be blocked for months without the account holder being notified? Had we been informed on 8 June, we would have had an opportunity to enquire about the issue and take the necessary steps to resolve it much earlier. These funds belong to our business and are important for our operations. Being unable to access our money without prior notification or a clear explanation has placed us in a difficult position.
1 reviews | Active since Mar 2025
Open /unblock our account
We are extremely disappointed with the way Shop2Shop has handled our account. We recently used the Shop2Shop machine to process payments for our training services, only to discover that our account had been blocked. We were not notified when the account was blocked, nor were we informed that there was any restriction affecting our ability to access our funds. We have since learned that the account has apparently been blocked since 8 June, yet Shop2Shop never informed us of this. We were completely unaware of the restriction until we recently needed to use the machine for our training services and discovered that we could not access our money. Our biggest concern is the lack of communication and transparency. How can an account be blocked for months without the account holder being notified? Had we been informed on 8 June, we would have had an opportunity to enquire about the issue and take the necessary steps to resolve it much earlier. These funds belong to our business and are important for our operations. Being unable to access our money without prior notification or a clear explanation has placed us in a difficult position.
1 reviews | Active since Oct 2017
I STILL HAVE NOT RECIEVED MY STOCK GRANT VOUCHER, I DEMAND TO KNOW WHY
I STILL HAVE NOT RECIEVED MY STOCK GRANT VOUCHER, I DEMAND TO KNOW WHY. SINCE JANUARY MY ****A-FUND APPLICATION WAS APPROVED BY NEF, ShopToShop IS FASCILLITATING THIS FUND, BUT IT IS NOT CLEAR WHY THEY HAVE NOT PRIVIDED WHITE IS MINE. I DEMAND SOME CLARITY.
1 reviews | Active since Oct 2017
I STILL HAVE NOT RECIEVED MY STOCK GRANT VOUCHER, I DEMAND TO KNOW WHY
I STILL HAVE NOT RECIEVED MY STOCK GRANT VOUCHER, I DEMAND TO KNOW WHY. SINCE JANUARY MY ****A-FUND APPLICATION WAS APPROVED BY NEF, ShopToShop IS FASCILLITATING THIS FUND, BUT IT IS NOT CLEAR WHY THEY HAVE NOT PRIVIDED WHITE IS MINE. I DEMAND SOME CLARITY.
1 reviews | Active since Jun 2013
Terrible service that has delayed my life
I bought mtn data @16:55 for R70 and its now 18:58 the voucher is not loaded on my ***. I went to the shop owner and they rudely responded with being defensive no solution. My day has been wasted and im stranded with no data..this is a terrible company I called many times and they said u wait 24hrs to be assisted.
1 reviews | Active since Jun 2013
Terrible service that has delayed my life
I bought mtn data @16:55 for R70 and its now 18:58 the voucher is not loaded on my ***. I went to the shop owner and they rudely responded with being defensive no solution. My day has been wasted and im stranded with no data..this is a terrible company I called many times and they said u wait 24hrs to be assisted.
1 reviews | Active since Sept 2026
Shoptoshop disappointment
I opened account and purchased a speed point.. i put a sale through my account got frozen ...it's going on two weeks now trying to resolve the issue where I am the one always calling in and when they do answer the issue is being escalated they waiting for management u can never talk to anyone else above ....u speed 20 Min on calls with the music playing and then the line is cut their watsapp line no one responds to you my business is now dormant I can't do service delivery to my clients I can't even use the speed point for the conviniance of my clients its the worst customer care I've received in my entire life
1 reviews | Active since Sept 2026
Shoptoshop disappointment
I opened account and purchased a speed point.. i put a sale through my account got frozen ...it's going on two weeks now trying to resolve the issue where I am the one always calling in and when they do answer the issue is being escalated they waiting for management u can never talk to anyone else above ....u speed 20 Min on calls with the music playing and then the line is cut their watsapp line no one responds to you my business is now dormant I can't do service delivery to my clients I can't even use the speed point for the conviniance of my clients its the worst customer care I've received in my entire life
1 reviews | Active since Jan 2013
Horrible customer support
*Request for Urgent Escalation and Resolution* Good day, Thank you for your response and apology. However, I must express my disappointment. It has now been over two weeks since I purchased the device, and I am still unable to use it because I cannot register it on Profit Plus. I purchased this device specifically to sell electricity, and the ongoing delay is causing me financial loss. I appreciate that you are waiting for feedback from the relevant team, but I need more than repeated assurances that you are following up. I require a clear explanation of what is causing the delay, who is handling my case, and a realistic timeframe for resolving this issue. If the matter cannot be resolved immediately, I request that it be escalated to a supervisor or manager who can assist in bringing this to a conclusion as a matter of urgency. I have been patient for over two weeks, but I can no longer continue waiting without meaningful progress. I look forward to receiving a prompt response with a concrete resolution. Kind regards, Tsidiso Nyide.
1 reviews | Active since Jan 2013
Horrible customer support
*Request for Urgent Escalation and Resolution* Good day, Thank you for your response and apology. However, I must express my disappointment. It has now been over two weeks since I purchased the device, and I am still unable to use it because I cannot register it on Profit Plus. I purchased this device specifically to sell electricity, and the ongoing delay is causing me financial loss. I appreciate that you are waiting for feedback from the relevant team, but I need more than repeated assurances that you are following up. I require a clear explanation of what is causing the delay, who is handling my case, and a realistic timeframe for resolving this issue. If the matter cannot be resolved immediately, I request that it be escalated to a supervisor or manager who can assist in bringing this to a conclusion as a matter of urgency. I have been patient for over two weeks, but I can no longer continue waiting without meaningful progress. I look forward to receiving a prompt response with a concrete resolution. Kind regards, Tsidiso Nyide.
1 reviews | Active since Jul 2026
Shop2shop is not a legit company .
This business is a **** ,I have followed up ,mind you this is my second week on this matter ,every time I call am told m escalation your matter to management spoke to Isaac, carol ,jenine a lot of names that I can't even recall ,my matter hasn't been resolved and am being taken from post to pillar ,I have tried to get their address so I can go there and the lady I spoke to now ,told me the there is no point of coming there ,media or 702 needs to investigate this am sure there are a lot of people with the same matter . It's my second week,just make a call to carol which m going to post at all social media
1 reviews | Active since Jul 2026
Shop2shop is not a legit company .
This business is a **** ,I have followed up ,mind you this is my second week on this matter ,every time I call am told m escalation your matter to management spoke to Isaac, carol ,jenine a lot of names that I can't even recall ,my matter hasn't been resolved and am being taken from post to pillar ,I have tried to get their address so I can go there and the lady I spoke to now ,told me the there is no point of coming there ,media or 702 needs to investigate this am sure there are a lot of people with the same matter . It's my second week,just make a call to carol which m going to post at all social media
1 reviews | Active since Jul 2026
Account on hold
I don't know where to begin ,all I can say is if your a small business and you rely on your profit to stock and to run your business this is service is not for you ,you will collapse and you will fail dismally ,after only one month of using it last week I ddnt receive my money after banking out ,they said their tech team will resolve the problem after 3 days finally received it ,a day after I received my payment,wer I was confident and thinking am running smoothly they put my account on hold ,yesterday they requested an invoice with I did provide them with ,today they requested other thing of which I provided aswell,no feedback nothing ,mind you my account is still on hold .when you call the call centre they put you thru the account department and I suspect when you fone is listed as the one that calls a lot it drops before you can even talk to the account department,so ultimately you have. I access to that department,Shop2shop your dealing with small business that are trying to make it in a country that has no jobs whatsoever if you render a service so poor better not render it at all.am waiting for my money and waiting to hear from one of you,am at the point wer I want to go to social media .
1 reviews | Active since Jul 2026
Account on hold
I don't know where to begin ,all I can say is if your a small business and you rely on your profit to stock and to run your business this is service is not for you ,you will collapse and you will fail dismally ,after only one month of using it last week I ddnt receive my money after banking out ,they said their tech team will resolve the problem after 3 days finally received it ,a day after I received my payment,wer I was confident and thinking am running smoothly they put my account on hold ,yesterday they requested an invoice with I did provide them with ,today they requested other thing of which I provided aswell,no feedback nothing ,mind you my account is still on hold .when you call the call centre they put you thru the account department and I suspect when you fone is listed as the one that calls a lot it drops before you can even talk to the account department,so ultimately you have. I access to that department,Shop2shop your dealing with small business that are trying to make it in a country that has no jobs whatsoever if you render a service so poor better not render it at all.am waiting for my money and waiting to hear from one of you,am at the point wer I want to go to social media .