Shoptoshop disappointment

I opened account and purchased a speed point.. i put a sale through my account got frozen ...it's going on two weeks now trying to resolve the issue where I am the one always calling in and when they do answer the issue is being escalated they waiting for management u can never talk to anyone else above ....u speed 20 Min on calls with the music playing and then the line is cut their watsapp line no one responds to you my business is now dormant I can't do service delivery to my clients I can't even use the speed point for the conviniance of my clients its the worst customer care I've received in my entire life