Horrible customer support

*Request for Urgent Escalation and Resolution*

Good day,

Thank you for your response and apology.

However, I must express my disappointment. It has now been over two weeks since I purchased the device, and I am still unable to use it because I cannot register it on Profit Plus. I purchased this device specifically to sell electricity, and the ongoing delay is causing me financial loss.

I appreciate that you are waiting for feedback from the relevant team, but I need more than repeated assurances that you are following up. I require a clear explanation of what is causing the delay, who is handling my case, and a realistic timeframe for resolving this issue.

If the matter cannot be resolved immediately, I request that it be escalated to a supervisor or manager who can assist in bringing this to a conclusion as a matter of urgency.

I have been patient for over two weeks, but I can no longer continue waiting without meaningful progress.

I look forward to receiving a prompt response with a concrete resolution.

Kind regards,

Tsidiso Nyide.