Account on hold

I don't know where to begin ,all I can say is if your a small business and you rely on your profit to stock and to run your business this is service is not for you ,you will collapse and you will fail dismally ,after only one month of using it last week I ddnt receive my money after banking out ,they said their tech team will resolve the problem after 3 days finally received it ,a day after I received my payment,wer I was confident and thinking am running smoothly they put my account on hold ,yesterday they requested an invoice with I did provide them with ,today they requested other thing of which I provided aswell,no feedback nothing ,mind you my account is still on hold .when you call the call centre they put you thru the account department and I suspect when you fone is listed as the one that calls a lot it drops before you can even talk to the account department,so ultimately you have. I access to that department,Shop2shop your dealing with small business that are trying to make it in a country that has no jobs whatsoever if you render a service so poor better not render it at all.am waiting for my money and waiting to hear from one of you,am at the point wer I want to go to social media .