Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Vehicle Maintenance (SAVM) delivers a sharply divided claims experience. When a claim moves cleanly, customers describe fast approvals and quality repairs, reflected in Service, Repairs & Maintenance (2.7). A recurring theme, however, is silence after documents are submitted, leaving Communication & Aftercare (1.3) as the heaviest drag. Staff Professionalism & Conduct (3.2) is carried by named consultants who take genuine ownership.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly single out consultants by name, including Nonkululeko, Lerato, Tinyiko, Nicole and Camilla, describing them as patient, knowledgeable and willing to drive a claim to approval. The weakness is consistency; different agents give different answers on the same claim.
Replied to 100% of negative reviews
Reply time on negative reviews: 49h 13m
TrustIndex
5.5
Ranking
#14
in Warranty & Service Plans
Reply Time
45h 24m
NPS Score
-25
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 49h 13m
Nov '25 - Oct '26
Frequently Asked Questions About SA Vehicle Maintenance (SAVM)
What do customers say about SA Vehicle Maintenance (SAVM)?
Based on recent customer reviews, SA Vehicle Maintenance (SAVM) delivers a sharply divided claims experience. When a claim moves cleanly, customers describe fast approvals and quality repairs, reflected in Service, Repairs & Maintenance (2.7). A recurring theme, however, is silence after documents are submitted, leaving Communication & Aftercare (1.3) as the heaviest drag. Staff Professionalism & Conduct (3.2) is carried by named consultants who take genuine ownership.
What is SA Vehicle Maintenance (SAVM)'s biggest strength?
SA Vehicle Maintenance (SAVM)'s biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly single out consultants by name, including Nonkululeko, Lerato, Tinyiko, Nicole and Camilla, describing them as patient, knowledgeable and willing to drive a claim to approval. The weakness is consistency; different agents give different answers on the same claim.
What are the most common complaints about SA Vehicle Maintenance (SAVM)?
The most common complaint about SA Vehicle Maintenance (SAVM), based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. The dominant complaint is being left with no feedback after submitting documents, quotes and photographs. Customers describe long hold times, dropped calls, automated no-reply mails, unhonoured callback promises from assessors and managers, and progress only after they chase or post publicly.
How does SA Vehicle Maintenance (SAVM) compare to other Warranty & Service Plans companies?
SA Vehicle Maintenance (SAVM) scores 1.8 out of 5 on Hellopeter's AI analysis of service quality in Warranty & Service Plans, compared to the Warranty & Service Plans industry average of 3.4. Their strongest theme is Staff Quality (3); their weakest is Pricing & Value (1.2). The top AI-rated Warranty & Service Plans business on Hellopeter is EZ-Wheels (4.5). How is the AI Score calculated? →
Is SA Vehicle Maintenance (SAVM) trustworthy?
SA Vehicle Maintenance (SAVM) has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 159 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 49 hours 13 min. Hellopeter has tracked SA Vehicle Maintenance (SAVM) across 286 total reviews. How is the TrustIndex calculated? →
Recent reviews (159)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2017
Poor unprofessional bad service
I logged a claim in August 2026,since then my claim has not never been processed. I have written emails and made calls, no one comes back to me. Everytime I make a follow up I'm told my photos are clear. I sent photos via email 2 times and also via WhatsApp And recently when I make a follow up no one is responding to me. Worse part yesterday I received an sms that my policy with them will be cancelled as it is coming to end. I'm very unhappy with their service.
1 reviews | Active since Aug 2017
Poor unprofessional bad service
I logged a claim in August 2026,since then my claim has not never been processed. I have written emails and made calls, no one comes back to me. Everytime I make a follow up I'm told my photos are clear. I sent photos via email 2 times and also via WhatsApp And recently when I make a follow up no one is responding to me. Worse part yesterday I received an sms that my policy with them will be cancelled as it is coming to end. I'm very unhappy with their service.
1 reviews | Active since Oct 2023
Great service
Very excellent service, easy to claim and helpful staff Mr Tshilo made sure everything went smooth👌🏽 big ups
1 reviews | Active since Oct 2023
Great service
Very excellent service, easy to claim and helpful staff Mr Tshilo made sure everything went smooth👌🏽 big ups
1 reviews | Active since Sept 2015
Atrocious Setvice
This is the second bad experience I am sharing.It is again the photos that was taken by their service provider which they wanted me to take over again.Although I submitted the quote with the photos they approached their service provider to provide the quote again.I phone in on 4 consecutive days and I was told they busy finalizing the quote and I will receive it by the end of the day.Today I phoned again and they told me I will receive the finalization of the claim in the next hour.Very bad service
1 reviews | Active since Sept 2015
Atrocious Setvice
This is the second bad experience I am sharing.It is again the photos that was taken by their service provider which they wanted me to take over again.Although I submitted the quote with the photos they approached their service provider to provide the quote again.I phone in on 4 consecutive days and I was told they busy finalizing the quote and I will receive it by the end of the day.Today I phoned again and they told me I will receive the finalization of the claim in the next hour.Very bad service
1 reviews | Active since Jul 2025
The service was excellent from the start of me communicating with SAVM
The service was excellent from the start of me communicating with SAVM. The response was fast
1 reviews | Active since Jul 2025
The service was excellent from the start of me communicating with SAVM
The service was excellent from the start of me communicating with SAVM. The response was fast