Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Post Office is described as an organisation customers struggle to reach at all. A recurring theme is unanswered phone lines, ignored emails and parcels that sit in sorting centres for weeks. Customer Service & Support (1.1) is the strongest scored theme, carried by a handful of named agents, while Pricing, Billing & Refunds (0.6) draws the sharpest criticism over deducted payments and money never returned.
Top Strengths:
- •Customer Service & Support: Where individual staff engage, customers describe real empathy. Postbank call centre agents and supervisors, plus branch staff at Valhalla, Durban Central and Overport, are named for patience, creative problem solving and locating missing parcels. These experiences remain the exception rather than the norm.
TrustIndex
2.3
Â
NPS Score
-97
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About SA Post Office
What do customers say about SA Post Office?
Based on recent customer reviews, SA Post Office is described as an organisation customers struggle to reach at all. A recurring theme is unanswered phone lines, ignored emails and parcels that sit in sorting centres for weeks. Customer Service & Support (1.1) is the strongest scored theme, carried by a handful of named agents, while Pricing, Billing & Refunds (0.6) draws the sharpest criticism over deducted payments and money never returned.
What is SA Post Office's biggest strength?
SA Post Office's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Where individual staff engage, customers describe real empathy. Postbank call centre agents and supervisors, plus branch staff at Valhalla, Durban Central and Overport, are named for patience, creative problem solving and locating missing parcels. These experiences remain the exception rather than the norm.
What are the most common complaints about SA Post Office?
The most common complaint about SA Post Office, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Customers consistently report tracking that stops dead after customs, statuses frozen on route for weeks, and call centre staff claiming the tracking number does not exist. Website and SMS tracking failures leave no way to locate a parcel.
Is SA Post Office trustworthy?
SA Post Office has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 86 reviews in the last 12 months. Hellopeter has tracked SA Post Office across 7,003 total reviews. How is the TrustIndex calculated? →
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2018
I would rather advise people to make use of private courier services than South African postal services
I bought an item on Ebay and it was post via South African postal service, but im waiting forever for this package. The package passed all the necessary points through South African Customs left Johannesburg Sorting center on its way to Cape Town on the 30th of September 2026 . 8 days later l called Cape Mail Customs department twice, to get clarity where and when will i receive my package but on the 8th of October they still dont know where is my package, the Lady advised me maybe sometime next week will it arrive. South African postal services really suck, no wonder most people go via private post. Unfortunately I never had an option for private courier service. The seller chose the postal service.
1 reviews | Active since Feb 2018
I would rather advise people to make use of private courier services than South African postal services
I bought an item on Ebay and it was post via South African postal service, but im waiting forever for this package. The package passed all the necessary points through South African Customs left Johannesburg Sorting center on its way to Cape Town on the 30th of September 2026 . 8 days later l called Cape Mail Customs department twice, to get clarity where and when will i receive my package but on the 8th of October they still dont know where is my package, the Lady advised me maybe sometime next week will it arrive. South African postal services really suck, no wonder most people go via private post. Unfortunately I never had an option for private courier service. The seller chose the postal service.
1 reviews | Active since Jul 2024
Worst service
Terrible service..my parcels arrived a month ago from China but still I did not receive status says received by last mile 😡for a month
1 reviews | Active since Jul 2024
Worst service
Terrible service..my parcels arrived a month ago from China but still I did not receive status says received by last mile 😡for a month
1 reviews | Active since Jan 2022
Post bank sassa grant cards workers at west Street ShopRite are not helping anybody
I have terrible experience with the post office workers that Are allocated in Durban ShopRite to renew the sassa grant cards, they are not working, they let us to stand in the queue for 2hrs after that they said they are not working the system is offline they took our contact numbers and promised to call us, we waited for the whole week and they didn't call I decided to go and check on the following week and they said they don't have cards, it's been 3 weeks, they wake up daily to go and sit at ShopRite with post bank tables and press their phone until the end of the day , a lot of elderly and kids that are residing around Durban Central they never get their grant on September until now cause in the whole Durban Central it is only ShopRite west street where Post bank workers are allocated for nothing just to sit there and play Thier phones
1 reviews | Active since Jan 2022
Post bank sassa grant cards workers at west Street ShopRite are not helping anybody
I have terrible experience with the post office workers that Are allocated in Durban ShopRite to renew the sassa grant cards, they are not working, they let us to stand in the queue for 2hrs after that they said they are not working the system is offline they took our contact numbers and promised to call us, we waited for the whole week and they didn't call I decided to go and check on the following week and they said they don't have cards, it's been 3 weeks, they wake up daily to go and sit at ShopRite with post bank tables and press their phone until the end of the day , a lot of elderly and kids that are residing around Durban Central they never get their grant on September until now cause in the whole Durban Central it is only ShopRite west street where Post bank workers are allocated for nothing just to sit there and play Thier phones
1 reviews | Active since Sept 2026
***kol Customer Service...
I've sent a couple emails to SAPO's *** trying to find out where my international parcel would be sent to, since they have close all the Post Offices in my area... Their website nicely says to contact them on that email address should you any questions/queries or need help in tracking a parcel... Well, for the past month and a half I am yet to receive any reply to the multiple emails.... "Customer Service" my ****... Even the basics is non-existent... Last tracking info is "Dispatched from Wits Mail Center on 2 Sep. '26 (23 Sep today) ...I assumed to a Post Office... It's expected Delivery Date is 01 - 30 August...
1 reviews | Active since Sept 2026
***kol Customer Service...
I've sent a couple emails to SAPO's *** trying to find out where my international parcel would be sent to, since they have close all the Post Offices in my area... Their website nicely says to contact them on that email address should you any questions/queries or need help in tracking a parcel... Well, for the past month and a half I am yet to receive any reply to the multiple emails.... "Customer Service" my ****... Even the basics is non-existent... Last tracking info is "Dispatched from Wits Mail Center on 2 Sep. '26 (23 Sep today) ...I assumed to a Post Office... It's expected Delivery Date is 01 - 30 August...
1 reviews | Active since Jun 2012
Redhill Post Office Durban
The service at this motor vehicle licence renewal facility is completely unacceptable and reflects a serious lack of efficiency, preparedness and basic customer service. The attitude of the teller at Counter 2 was particularly disappointing. Customers should not be spoken to or treated with an attitude when they are simply trying to make use of a public service. What is even more concerning is the fact that the facility has accepted responsibility for processing licence renewals, yet its photocopying machine is not operational. Instead of resolving the problem, a handwritten notice has simply been stuck on the wall informing customers that the machine is not working. This is not an acceptable standard of service. I was also informed by the staff member at Counter 2 that the *** issued to vehicle owners through NaTIS cannot be used because their system is apparently offline. This makes absolutely no sense. If the facility is able to process a licence renewal disc, it is reasonable to expect that the relevant system and *** required for that process should be functional. Instead, customers are being instructed to complete a manual application form despite already having a valid *** issued through NaTIS. This creates unnecessary duplication, wastes customers' time and raises serious questions about the efficiency of the process being followed. To make matters worse, customers are required to provide a copy of their identity document, yet the facility cannot even provide a functioning photocopying service. This entire situation is unacceptable. Customers should not have to compensate for poor planning, inadequate equipment and inefficient processes. If a facility is responsible for providing motor vehicle licence renewal services, it should have the necessary systems, equipment and competent customer service in place to perform that function properly. Management needs to urgently address these shortcomings, provide staff with clear and consistent procedures, ensure the necessary equipment is operational, and investigate the manner in which customers are being treated. Customers deserve better than this.
1 reviews | Active since Jun 2012
Redhill Post Office Durban
The service at this motor vehicle licence renewal facility is completely unacceptable and reflects a serious lack of efficiency, preparedness and basic customer service. The attitude of the teller at Counter 2 was particularly disappointing. Customers should not be spoken to or treated with an attitude when they are simply trying to make use of a public service. What is even more concerning is the fact that the facility has accepted responsibility for processing licence renewals, yet its photocopying machine is not operational. Instead of resolving the problem, a handwritten notice has simply been stuck on the wall informing customers that the machine is not working. This is not an acceptable standard of service. I was also informed by the staff member at Counter 2 that the *** issued to vehicle owners through NaTIS cannot be used because their system is apparently offline. This makes absolutely no sense. If the facility is able to process a licence renewal disc, it is reasonable to expect that the relevant system and *** required for that process should be functional. Instead, customers are being instructed to complete a manual application form despite already having a valid *** issued through NaTIS. This creates unnecessary duplication, wastes customers' time and raises serious questions about the efficiency of the process being followed. To make matters worse, customers are required to provide a copy of their identity document, yet the facility cannot even provide a functioning photocopying service. This entire situation is unacceptable. Customers should not have to compensate for poor planning, inadequate equipment and inefficient processes. If a facility is responsible for providing motor vehicle licence renewal services, it should have the necessary systems, equipment and competent customer service in place to perform that function properly. Management needs to urgently address these shortcomings, provide staff with clear and consistent procedures, ensure the necessary equipment is operational, and investigate the manner in which customers are being treated. Customers deserve better than this.
1 reviews | Active since Sept 2026
POST BANK *******ION
Post bank /post office have been holding the money I was deposting for my niece .they don't want to release it into a real bank they promised to send the money 30 days after I went there and their office in portshepstone are closed and they not helping. When you call them they give you a run around this is ***** I submitted all the documents all the money we been saving should be released. NO ONE IS ASSISTING US this is the worse. It been months now I been going on trying to get the money out of this ******* bank or whatever it is I need immediate assistance
1 reviews | Active since Sept 2026
POST BANK *******ION
Post bank /post office have been holding the money I was deposting for my niece .they don't want to release it into a real bank they promised to send the money 30 days after I went there and their office in portshepstone are closed and they not helping. When you call them they give you a run around this is ***** I submitted all the documents all the money we been saving should be released. NO ONE IS ASSISTING US this is the worse. It been months now I been going on trying to get the money out of this ******* bank or whatever it is I need immediate assistance
1 reviews | Active since Nov 2024
*****
On the 26th Aug 2026 I went to the main post office in Port Elizabeth to renew my license disk , I pay using my card, the money was deducted in my account but the lady who was helping said the is nothing on her side, she was so sure the money will comeback to my account till today . I have been on my bank 3 times they said the payment was done ,but the office still says they don’t receive the money , I have sent 2 bank statements to them but they still say no money . I want my money
1 reviews | Active since Nov 2024
*****
On the 26th Aug 2026 I went to the main post office in Port Elizabeth to renew my license disk , I pay using my card, the money was deducted in my account but the lady who was helping said the is nothing on her side, she was so sure the money will comeback to my account till today . I have been on my bank 3 times they said the payment was done ,but the office still says they don’t receive the money , I have sent 2 bank statements to them but they still say no money . I want my money