Scores reflect the Overall AI Score for each category
Based on recent customer reviews, SA Motor Lease is praised most for the people who close the deal and least for what happens afterwards. Customers consistently describe fast, same-day rent-to-buy applications handled by named consultants, with Staff Professionalism & Conduct (4.3) leading. A recurring theme is that once the contract is signed, workshop bookings, licence discs, refunds and disputed charges become difficult to resolve.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants such as Raeesa, Ross, Kutlwano, Munya, Nare, Cindy and Cassidy are named repeatedly as patient, clear and genuinely invested. Customers highlight staff explaining rent-to-buy terms in detail and assisting outside normal working hours.
Replied to 100% of negative reviews
Reply time on negative reviews: 31h 7m
TrustIndex
7.4
Ranking
#6
in Car Rental
Reply Time
30h 46m
NPS Score
75
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 31h 7m
Nov '25 - Oct '26
Frequently Asked Questions About SA Motor Lease
What do customers say about SA Motor Lease?
Based on recent customer reviews, SA Motor Lease is praised most for the people who close the deal and least for what happens afterwards. Customers consistently describe fast, same-day rent-to-buy applications handled by named consultants, with Staff Professionalism & Conduct (4.3) leading. A recurring theme is that once the contract is signed, workshop bookings, licence discs, refunds and disputed charges become difficult to resolve.
What is SA Motor Lease's biggest strength?
SA Motor Lease's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants such as Raeesa, Ross, Kutlwano, Munya, Nare, Cindy and Cassidy are named repeatedly as patient, clear and genuinely invested. Customers highlight staff explaining rent-to-buy terms in detail and assisting outside normal working hours.
What are the most common complaints about SA Motor Lease?
The most common complaint about SA Motor Lease, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. A recurring theme is that emails and WhatsApp messages go unanswered once money has been paid. Customers describe chasing licence discs, refunds, contracts and account statements for months, with emergency support lines going unanswered.
How does SA Motor Lease compare to other Car Rental companies?
SA Motor Lease scores 3.6 out of 5 on Hellopeter's AI analysis of service quality in Car Rental, compared to the Car Rental industry average of 2.4. Their strongest theme is Booking & Returns (4.2); their weakest is Vehicle Condition (2.5). The top AI-rated Car Rental business on Hellopeter is Drive.co.za (4.3). How is the AI Score calculated? →
Is SA Motor Lease trustworthy?
SA Motor Lease has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 93 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 31 hours 7 min. Hellopeter has tracked SA Motor Lease across 330 total reviews. How is the TrustIndex calculated? →
Recent reviews (93)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I was assisted by knowledgeable, friendly stuff, I appreciate the quickness of the process
I was assisted by knowledgeable, friendly stuff, I appreciate the quickness of the process
1 reviews | Active since Oct 2026
I was assisted by knowledgeable, friendly stuff, I appreciate the quickness of the process
I was assisted by knowledgeable, friendly stuff, I appreciate the quickness of the process
1 reviews | Active since Oct 2025
TERRIBLE SERVISES
I am extremely disappointed and dissatisfied with the service I have received from your company. I purchased a vehicle from you, only to discover that it has mechanical problems. Instead of taking responsibility for resolving the issue with the vehicle I purchased, I am being encouraged to upgrade to a more expensive vehicle at an additional cost. This is completely unacceptable. I purchased the vehicle in good faith, expecting it to be in a satisfactory and roadworthy condition. I should not be expected to incur additional expenses to upgrade to another vehicle simply because the vehicle sold to me has mechanical problems. What concerns me most is the lack of accountability and the fact that the proposed solution appears to benefit your business financially rather than address the problem I am experiencing as a customer. I expect SA Motors / Pace Rental Motors to take responsibility for this matter and provide a fair and reasonable resolution, whether through the proper repair of the vehicle at your expense or another appropriate remedy. I would appreciate a written response outlining how you intend to resolve this issue without placing an additional financial burden on me. I trusted your company when I purchased the vehicle, and I believe I deserve to be treated fairly and professionally. I hope this matter can be resolved promptly before I am forced to escalate the complaint to the relevant consumer protection authorities.
1 reviews | Active since Oct 2025
TERRIBLE SERVISES
I am extremely disappointed and dissatisfied with the service I have received from your company. I purchased a vehicle from you, only to discover that it has mechanical problems. Instead of taking responsibility for resolving the issue with the vehicle I purchased, I am being encouraged to upgrade to a more expensive vehicle at an additional cost. This is completely unacceptable. I purchased the vehicle in good faith, expecting it to be in a satisfactory and roadworthy condition. I should not be expected to incur additional expenses to upgrade to another vehicle simply because the vehicle sold to me has mechanical problems. What concerns me most is the lack of accountability and the fact that the proposed solution appears to benefit your business financially rather than address the problem I am experiencing as a customer. I expect SA Motors / Pace Rental Motors to take responsibility for this matter and provide a fair and reasonable resolution, whether through the proper repair of the vehicle at your expense or another appropriate remedy. I would appreciate a written response outlining how you intend to resolve this issue without placing an additional financial burden on me. I trusted your company when I purchased the vehicle, and I believe I deserve to be treated fairly and professionally. I hope this matter can be resolved promptly before I am forced to escalate the complaint to the relevant consumer protection authorities.
1 reviews | Active since Mar 2016
Amazing service from Raeesa Ismail ***
Three years ago, I had an agreement with the company that unfortunately went terribly wrong, so I was very skeptical about approaching the company again. However, as soon as I was approved, I was contacted by Raeesa Ismail from the Sandton branch. She explained the process thoroughly, answered every question I had, and assured me that everything would be handled with care and professionalism. Raeesa kept to her word and held my hand throughout the entire journey, ensuring I was always updated and happy. From helping me find the car I wanted, fighting to ensure I received the vehicle I desired, and making sure all my after-sales requirements were met, she went above and beyond. Her professionalism, empathy and timeous feedback have completely restored my faith in the company. I honestly would not have proceeded if it were not for her exceptional service. Thank you, Raeesa, for the beautiful experience. You are truly an asset to the company! *** A Abraham
1 reviews | Active since Mar 2016
Amazing service from Raeesa Ismail ***
Three years ago, I had an agreement with the company that unfortunately went terribly wrong, so I was very skeptical about approaching the company again. However, as soon as I was approved, I was contacted by Raeesa Ismail from the Sandton branch. She explained the process thoroughly, answered every question I had, and assured me that everything would be handled with care and professionalism. Raeesa kept to her word and held my hand throughout the entire journey, ensuring I was always updated and happy. From helping me find the car I wanted, fighting to ensure I received the vehicle I desired, and making sure all my after-sales requirements were met, she went above and beyond. Her professionalism, empathy and timeous feedback have completely restored my faith in the company. I honestly would not have proceeded if it were not for her exceptional service. Thank you, Raeesa, for the beautiful experience. You are truly an asset to the company! *** A Abraham
1 reviews | Active since Oct 2026
Thanks greatly to SA motor lease there friendly staff and quick assistance made it all worth while
Thanks greatly to SA motor lease there friendly staff and quick assistance made it all worth while. There quick and efficient way that they handled my query and assistance in getting the vehicle was totally worth it. I would recommend to anyone that needs a vehicle to give them a call . Thanks once again.
1 reviews | Active since Oct 2026
Thanks greatly to SA motor lease there friendly staff and quick assistance made it all worth while
Thanks greatly to SA motor lease there friendly staff and quick assistance made it all worth while. There quick and efficient way that they handled my query and assistance in getting the vehicle was totally worth it. I would recommend to anyone that needs a vehicle to give them a call . Thanks once again.
1 reviews | Active since Jul 2025
I would like to thank my initial sales agent Munya Tanyanyiwa for always assisting me with kindne...
I would like to thank my initial sales agent Munya Tanyanyiwa for always assisting me with kindness, respect and most helpful mannerism. He made my dream's come true when he helped me find my special car, right down to the colour. Service was friendly and efficient and very approachable. Well done to him🏅🫱🏿🫲🏼 Silindile Dube, what a beautiful soul. Friendly, kind-hearted and very humble. Made the collection of my car so easy and very calming. Well done to her for such excellent service. Much respect to her for treating me with such kindness and respect. I wish both sales agents so much blessings and growth in their lives. Thank you 💐❤️
1 reviews | Active since Jul 2025
I would like to thank my initial sales agent Munya Tanyanyiwa for always assisting me with kindne...
I would like to thank my initial sales agent Munya Tanyanyiwa for always assisting me with kindness, respect and most helpful mannerism. He made my dream's come true when he helped me find my special car, right down to the colour. Service was friendly and efficient and very approachable. Well done to him🏅🫱🏿🫲🏼 Silindile Dube, what a beautiful soul. Friendly, kind-hearted and very humble. Made the collection of my car so easy and very calming. Well done to her for such excellent service. Much respect to her for treating me with such kindness and respect. I wish both sales agents so much blessings and growth in their lives. Thank you 💐❤️
1 reviews | Active since Sept 2026
Above & Beyond Service from Raeesa at SA Motor Lease Salt River
Above & Beyond Service from Raeesa at SA Motor Lease Salt River! ⭐⭐⭐⭐⭐ Review: I cannot recommend Raeesa from SA Motor Lease enough! From start to finish, her dedication, empathy, and absolute professionalism turned what could have been a stressful vehicle leasing experience into a smooth and delightful journey. When we ran into unexpected scheduling and work-leave conflicts on handover day, Raeesa went completely above and beyond to ensure we weren't left stranded. She personally arranged a top-notch courtesy car on the spot so my husband's leave wasn't wasted, while making sure our actual vehicle underwent thorough quality checks and preparation before final collection. Raeesa is a true woman of her word—attentive, responsive, and deeply committed to customer care. If you are looking for a lease provider that treats you like a priority rather than just another number, ask for Raeesa at SA Motor Lease Salt River! Thank you, Raeesa, for your incredible support and stellar service! 🚗✨
1 reviews | Active since Sept 2026
Above & Beyond Service from Raeesa at SA Motor Lease Salt River
Above & Beyond Service from Raeesa at SA Motor Lease Salt River! ⭐⭐⭐⭐⭐ Review: I cannot recommend Raeesa from SA Motor Lease enough! From start to finish, her dedication, empathy, and absolute professionalism turned what could have been a stressful vehicle leasing experience into a smooth and delightful journey. When we ran into unexpected scheduling and work-leave conflicts on handover day, Raeesa went completely above and beyond to ensure we weren't left stranded. She personally arranged a top-notch courtesy car on the spot so my husband's leave wasn't wasted, while making sure our actual vehicle underwent thorough quality checks and preparation before final collection. Raeesa is a true woman of her word—attentive, responsive, and deeply committed to customer care. If you are looking for a lease provider that treats you like a priority rather than just another number, ask for Raeesa at SA Motor Lease Salt River! Thank you, Raeesa, for your incredible support and stellar service! 🚗✨
1 reviews | Active since Jan 2024
Useless service
The worst experience ever .. PACE rented me a car with a faulty starter. I got stucked and called PACE they told me to call the tow company and I did... They towed my car to the nearest Renault and that when the drama started.... Jennifer is the only person according to the whole PACE Marlboro who can assist me with the warranty claim but she is just never available.. My car has been at Renault since the 3rd Jan 2024 up until today the 12th Jan 2024... I have been calling numerous times but Jennifer is just never available. I spoke to a manager by the name of Shai and she told she is seeing Jennifer at her desk and will find out what's happening and make sure Jennifer calls me back. To my surprise Ndumiso calls me back and says that fixing the car is my responsibility keep in mind I have the car for 2 months. Today I get an email stating that Renault will not be fixing the car and I will have to pay the 19k... Today I called Shai again (manager) she also was unavailable I asked to be put through to only person that can help (according to PACE) and once again no answer. Here's my main point Why did PACE rent me a car with a faulty starter and refuses to fix it but month end they are going to debit a full instalment... Everything has a warranty now why not this car???
1 reviews | Active since Jan 2024
Useless service
The worst experience ever .. PACE rented me a car with a faulty starter. I got stucked and called PACE they told me to call the tow company and I did... They towed my car to the nearest Renault and that when the drama started.... Jennifer is the only person according to the whole PACE Marlboro who can assist me with the warranty claim but she is just never available.. My car has been at Renault since the 3rd Jan 2024 up until today the 12th Jan 2024... I have been calling numerous times but Jennifer is just never available. I spoke to a manager by the name of Shai and she told she is seeing Jennifer at her desk and will find out what's happening and make sure Jennifer calls me back. To my surprise Ndumiso calls me back and says that fixing the car is my responsibility keep in mind I have the car for 2 months. Today I get an email stating that Renault will not be fixing the car and I will have to pay the 19k... Today I called Shai again (manager) she also was unavailable I asked to be put through to only person that can help (according to PACE) and once again no answer. Here's my main point Why did PACE rent me a car with a faulty starter and refuses to fix it but month end they are going to debit a full instalment... Everything has a warranty now why not this car???