TERRIBLE SERVISES

I am extremely disappointed and dissatisfied with the service I have received from your company.

I purchased a vehicle from you, only to discover that it has mechanical problems. Instead of taking responsibility for resolving the issue with the vehicle I purchased, I am being encouraged to upgrade to a more expensive vehicle at an additional cost.

This is completely unacceptable. I purchased the vehicle in good faith, expecting it to be in a satisfactory and roadworthy condition. I should not be expected to incur additional expenses to upgrade to another vehicle simply because the vehicle sold to me has mechanical problems.

What concerns me most is the lack of accountability and the fact that the proposed solution appears to benefit your business financially rather than address the problem I am experiencing as a customer.

I expect SA Motors / Pace Rental Motors to take responsibility for this matter and provide a fair and reasonable resolution, whether through the proper repair of the vehicle at your expense or another appropriate remedy.

I would appreciate a written response outlining how you intend to resolve this issue without placing an additional financial burden on me.

I trusted your company when I purchased the vehicle, and I believe I deserve to be treated fairly and professionally. I hope this matter can be resolved promptly before I am forced to escalate the complaint to the relevant consumer protection authorities.