Useless service

The worst experience ever .. PACE rented me a car with a faulty starter. I got stucked and called PACE they told me to call the tow company and I did... They towed my car to the nearest Renault and that when the drama started.... Jennifer is the only person according to the whole PACE Marlboro who can assist me with the warranty claim but she is just never available.. My car has been at Renault since the 3rd Jan 2024 up until today the 12th Jan 2024... I have been calling numerous times but Jennifer is just never available. I spoke to a manager by the name of Shai and she told she is seeing Jennifer at her desk and will find out what's happening and make sure Jennifer calls me back. To my surprise Ndumiso calls me back and says that fixing the car is my responsibility keep in mind I have the car for 2 months. Today I get an email stating that Renault will not be fixing the car and I will have to pay the 19k... Today I called Shai again (manager) she also was unavailable I asked to be put through to only person that can help (according to PACE) and once again no answer. Here's my main point Why did PACE rent me a car with a faulty starter and refuses to fix it but month end they are going to debit a full instalment... Everything has a warranty now why not this car???