Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rise Telecoms delivers a sharply divided experience. Individual consultants, particularly Lydia and Josie, are praised for patience and fast fixes, yet the underlying service frustrates most customers. Recurring themes include WiFi that connects then drops within minutes, vouchers paid for but never usable, and support channels that fall silent for days. Network Reliability (1.1) and Billing (0.9) attract the heaviest criticism.
Top Strengths:
- •Customer Service & Support Quality: Named consultants lift an otherwise weak picture. Lydia Pillay, Josie, Londiwe and Gugu are repeatedly singled out for patience, clear guidance and staying on a case until devices connect, sometimes assisting after hours.
Replied to 13% of negative reviews
Reply time on negative reviews: 429h 23m
TrustIndex
3.2
Reply Time
641h 34m
NPS Score
-75
Recommended: Unlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 429h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Rise Telecoms
What do customers say about Rise Telecoms?
Based on recent customer reviews, Rise Telecoms delivers a sharply divided experience. Individual consultants, particularly Lydia and Josie, are praised for patience and fast fixes, yet the underlying service frustrates most customers. Recurring themes include WiFi that connects then drops within minutes, vouchers paid for but never usable, and support channels that fall silent for days. Network Reliability (1.1) and Billing (0.9) attract the heaviest criticism.
What is Rise Telecoms's biggest strength?
Rise Telecoms's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named consultants lift an otherwise weak picture. Lydia Pillay, Josie, Londiwe and Gugu are repeatedly singled out for patience, clear guidance and staying on a case until devices connect, sometimes assisting after hours.
What are the most common complaints about Rise Telecoms?
The most common complaint about Rise Telecoms, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe unanswered phones going to voicemail, blue ticked WhatsApp messages, chatbot loops and tickets closed without resolution. Reference numbers are issued, then nothing follows, forcing residents to escalate through building managers or public reviews.
How does Rise Telecoms compare to other Mobile Networks companies?
Rise Telecoms scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (2.3); their weakest is Billing & Contracts (0.9). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.4). How is the AI Score calculated? →
Is Rise Telecoms trustworthy?
Rise Telecoms has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 429 hours 23 min. Hellopeter has tracked Rise Telecoms across 181 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2019
Rise Connect WiFi
Poor customer service. I have not been able to connect to the WIFI Rise Connect since 15th September. They promised to send a technician but I am still waiting and unfortunately paying for the WiFI in Rivonia. The lag time to send a technician is lengthy and they don't promise an ETA so you end up waiting whole day for no technician to arrive.
1 reviews | Active since Jun 2019
Rise Connect WiFi
Poor customer service. I have not been able to connect to the WIFI Rise Connect since 15th September. They promised to send a technician but I am still waiting and unfortunately paying for the WiFI in Rivonia. The lag time to send a technician is lengthy and they don't promise an ETA so you end up waiting whole day for no technician to arrive.
1 reviews | Active since Oct 2026
No Internet and Poor Support from Rise Telecoms
I have been without internet since last week despite repeatedly contacting Rise Telecoms. I first logged Ticket ***, and later Ticket *** was created. Although Rise Telecoms acknowledged the latest ticket and promised a response within 1 business day, my internet is still not working and the issue remains unresolved. I am paying for a service I cannot use. I expect Rise Telecoms to urgently restore my internet, provide an explanation, and consider a credit/refund for the downtime.
1 reviews | Active since Oct 2026
No Internet and Poor Support from Rise Telecoms
I have been without internet since last week despite repeatedly contacting Rise Telecoms. I first logged Ticket ***, and later Ticket *** was created. Although Rise Telecoms acknowledged the latest ticket and promised a response within 1 business day, my internet is still not working and the issue remains unresolved. I am paying for a service I cannot use. I expect Rise Telecoms to urgently restore my internet, provide an explanation, and consider a credit/refund for the downtime.
1 reviews | Active since Feb 2012
WORSE SERVICE PROVIDER!
WORSE SERVICE!!! I have tried to get assistance from this service provider via WhatsApp, *** and telephone number. They remain unresponsive! I have never seen such poor customer service. No one answers the phone, no agent responds on the WhatsApp chats and no assistance after my *** sent.
1 reviews | Active since Feb 2012
WORSE SERVICE PROVIDER!
WORSE SERVICE!!! I have tried to get assistance from this service provider via WhatsApp, *** and telephone number. They remain unresponsive! I have never seen such poor customer service. No one answers the phone, no agent responds on the WhatsApp chats and no assistance after my *** sent.
1 reviews | Active since Sept 2024
Absolutely pathetic customer service
I have never experienced such *********** and frustrating customer service from a telecoms company. The AP has been offline since the start of this month, and despite being told repeatedly that a technician would come out to fix the issue, nothing has happened. No technician. No proper updates. No resolution. Just empty promises. What makes it even worse is having to explain the exact same problem to different agents over and over again, only to receive the same questions and absolutely zero progress. There is clearly no communication between their teams, and nobody seems to take ownership of an issue from start to finish. At this point, it feels like customers are simply being passed around while everyone waits for someone else to do their job. There is no urgency, no accountability and seemingly no direction. I am honestly starting to question whether this is even a properly functioning company because the way they handle customers is beyond unacceptable. You pay for a service and when that service stops working, you expect competent support and a solution, not days of excuses, repeated questions and silence. Rise Telecoms seriously needs to get its customer service and technical support together. This level of incompetence is unacceptable. I would not recommend them based on my experience.
1 reviews | Active since Sept 2024
Absolutely pathetic customer service
I have never experienced such *********** and frustrating customer service from a telecoms company. The AP has been offline since the start of this month, and despite being told repeatedly that a technician would come out to fix the issue, nothing has happened. No technician. No proper updates. No resolution. Just empty promises. What makes it even worse is having to explain the exact same problem to different agents over and over again, only to receive the same questions and absolutely zero progress. There is clearly no communication between their teams, and nobody seems to take ownership of an issue from start to finish. At this point, it feels like customers are simply being passed around while everyone waits for someone else to do their job. There is no urgency, no accountability and seemingly no direction. I am honestly starting to question whether this is even a properly functioning company because the way they handle customers is beyond unacceptable. You pay for a service and when that service stops working, you expect competent support and a solution, not days of excuses, repeated questions and silence. Rise Telecoms seriously needs to get its customer service and technical support together. This level of incompetence is unacceptable. I would not recommend them based on my experience.
1 reviews | Active since Oct 2025
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi. Lydia has been assisting me, but there has been no progress or proper communication. Extremely disappointing and unacceptable service.
1 reviews | Active since Oct 2025
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi. Lydia has been assisting me, but there has been no progress or proper communication. Extremely disappointing and unacceptable service.
1 reviews | Active since Feb 2026
Horrible connectivity
This is worse than rain, I spend 30 minutes trying to connect my devices on the WiFi only for it stay connected for about 5 minutes. It is such an inconvenience using this telecom company and let us not get started on having to connect 100 drillion times, because you stand up it disconnects, you sit down it disconnects, you step a meter outside your door it disconnects.
1 reviews | Active since Feb 2026
Horrible connectivity
This is worse than rain, I spend 30 minutes trying to connect my devices on the WiFi only for it stay connected for about 5 minutes. It is such an inconvenience using this telecom company and let us not get started on having to connect 100 drillion times, because you stand up it disconnects, you sit down it disconnects, you step a meter outside your door it disconnects.
1 reviews | Active since Jul 2026
Worse service ever in my life
It's over a month I have requested for a support till today I haven't received help,I have been paying for WiFi in the past 7 months and I attest that during that time this ******* only worked for like a month
1 reviews | Active since Jul 2026
Worse service ever in my life
It's over a month I have requested for a support till today I haven't received help,I have been paying for WiFi in the past 7 months and I attest that during that time this ******* only worked for like a month
1 reviews | Active since Mar 2020
Disgusting
The customer service, the quality of the WiFi I’ve never been sooo disgusted in my whole life. I’ve literally been seeing assistance for a whole month and yet I purchased their product .. I’m so angry and I just don’t even understand what’s the point of this company
1 reviews | Active since Mar 2020
Disgusting
The customer service, the quality of the WiFi I’ve never been sooo disgusted in my whole life. I’ve literally been seeing assistance for a whole month and yet I purchased their product .. I’m so angry and I just don’t even understand what’s the point of this company