Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rise Telecoms delivers a sharply divided experience. Individual consultants, particularly Lydia and Josie, are praised for patience and fast fixes, yet the underlying service frustrates most customers. Recurring themes include WiFi that connects then drops within minutes, vouchers paid for but never usable, and support channels that fall silent for days. Network Reliability (1.1) and Billing (0.9) attract the heaviest criticism.
Top Strengths:
- •Customer Service & Support Quality: Named consultants lift an otherwise weak picture. Lydia Pillay, Josie, Londiwe and Gugu are repeatedly singled out for patience, clear guidance and staying on a case until devices connect, sometimes assisting after hours.
Replied to 13% of negative reviews
Reply time on negative reviews: 429h 23m
TrustIndex
3.1
Reply Time
641h 34m
NPS Score
-75
Recommended: Unlikely
Replied to 13% of negative reviews
Reply time on negative reviews: 429h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Rise Telecoms
What do customers say about Rise Telecoms?
Based on recent customer reviews, Rise Telecoms delivers a sharply divided experience. Individual consultants, particularly Lydia and Josie, are praised for patience and fast fixes, yet the underlying service frustrates most customers. Recurring themes include WiFi that connects then drops within minutes, vouchers paid for but never usable, and support channels that fall silent for days. Network Reliability (1.1) and Billing (0.9) attract the heaviest criticism.
What is Rise Telecoms's biggest strength?
Rise Telecoms's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named consultants lift an otherwise weak picture. Lydia Pillay, Josie, Londiwe and Gugu are repeatedly singled out for patience, clear guidance and staying on a case until devices connect, sometimes assisting after hours.
What are the most common complaints about Rise Telecoms?
The most common complaint about Rise Telecoms, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers describe unanswered phones going to voicemail, blue ticked WhatsApp messages, chatbot loops and tickets closed without resolution. Reference numbers are issued, then nothing follows, forcing residents to escalate through building managers or public reviews.
How does Rise Telecoms compare to other Mobile Networks companies?
Rise Telecoms scores 1.7 out of 5 on Hellopeter's AI analysis of service quality in Mobile Networks, compared to the Mobile Networks industry average of 1.9. Their strongest theme is Customer Service (2.3); their weakest is Billing & Contracts (0.9). The top AI-rated Mobile Networks business on Hellopeter is SCG South Africa (4.4). How is the AI Score calculated? →
Is Rise Telecoms trustworthy?
Rise Telecoms has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. They reply to 13% of negative reviews, typically within 429 hours 23 min. Hellopeter has tracked Rise Telecoms across 184 total reviews. How is the TrustIndex calculated? →
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
She is a angel
She was so friendly and she knows how to speak to people.she knows customer service.keep a good wprk
1 reviews | Active since Oct 2026
She is a angel
She was so friendly and she knows how to speak to people.she knows customer service.keep a good wprk
1 reviews | Active since Oct 2026
Rise WiFi connection
Excellent job Josie, I am finally connected after 2 weeks without connection but with the patience of you. I'm now back online thank you one again sis Josie for your work. I really appreciate your dedication.
1 reviews | Active since Oct 2026
Rise WiFi connection
Excellent job Josie, I am finally connected after 2 weeks without connection but with the patience of you. I'm now back online thank you one again sis Josie for your work. I really appreciate your dedication.
1 reviews | Active since Oct 2020
Formal Complaint Regarding Ongoing WiFi Issues
Subject: Formal Complaint Regarding Ongoing WiFi Issues I am extremely dissatisfied with the WiFi service I have been receiving. The connection has been terrible for the past two months, and despite repeatedly reporting the issue, nothing has been done to resolve it. Your WhatsApp customer service is equally frustrating, as it appears to be automated and keeps repeating the same responses without providing any real assistance or a proper solution. I am essentially paying for a service that I cannot use properly, yet I still have to buy mobile data every week just to stay connected. This is unacceptable, as I should not have to incur additional costs for a service I am already paying for. I need this issue to be taken seriously and resolved as soon as possible. Please either fix the WiFi problem or cancel my subscription. I am no longer willing to continue paying for a service that does not meet the standard I am paying for. I expect a proper response from someone who can actually assist me, rather than another automated message repeating the same thing. I look forward to your urgent response and a satisfactory resolution.
1 reviews | Active since Oct 2020
Formal Complaint Regarding Ongoing WiFi Issues
Subject: Formal Complaint Regarding Ongoing WiFi Issues I am extremely dissatisfied with the WiFi service I have been receiving. The connection has been terrible for the past two months, and despite repeatedly reporting the issue, nothing has been done to resolve it. Your WhatsApp customer service is equally frustrating, as it appears to be automated and keeps repeating the same responses without providing any real assistance or a proper solution. I am essentially paying for a service that I cannot use properly, yet I still have to buy mobile data every week just to stay connected. This is unacceptable, as I should not have to incur additional costs for a service I am already paying for. I need this issue to be taken seriously and resolved as soon as possible. Please either fix the WiFi problem or cancel my subscription. I am no longer willing to continue paying for a service that does not meet the standard I am paying for. I expect a proper response from someone who can actually assist me, rather than another automated message repeating the same thing. I look forward to your urgent response and a satisfactory resolution.
1 reviews | Active since Jun 2019
Rise Connect WiFi
Poor customer service. I have not been able to connect to the WIFI Rise Connect since 15th September. They promised to send a technician but I am still waiting and unfortunately paying for the WiFI in Rivonia. The lag time to send a technician is lengthy and they don't promise an ETA so you end up waiting whole day for no technician to arrive.
1 reviews | Active since Jun 2019
Rise Connect WiFi
Poor customer service. I have not been able to connect to the WIFI Rise Connect since 15th September. They promised to send a technician but I am still waiting and unfortunately paying for the WiFI in Rivonia. The lag time to send a technician is lengthy and they don't promise an ETA so you end up waiting whole day for no technician to arrive.
1 reviews | Active since Oct 2026
No Internet and Poor Support from Rise Telecoms
I have been without internet since last week despite repeatedly contacting Rise Telecoms. I first logged Ticket ***, and later Ticket *** was created. Although Rise Telecoms acknowledged the latest ticket and promised a response within 1 business day, my internet is still not working and the issue remains unresolved. I am paying for a service I cannot use. I expect Rise Telecoms to urgently restore my internet, provide an explanation, and consider a credit/refund for the downtime.
1 reviews | Active since Oct 2026
No Internet and Poor Support from Rise Telecoms
I have been without internet since last week despite repeatedly contacting Rise Telecoms. I first logged Ticket ***, and later Ticket *** was created. Although Rise Telecoms acknowledged the latest ticket and promised a response within 1 business day, my internet is still not working and the issue remains unresolved. I am paying for a service I cannot use. I expect Rise Telecoms to urgently restore my internet, provide an explanation, and consider a credit/refund for the downtime.
1 reviews | Active since Feb 2012
WORSE SERVICE PROVIDER!
WORSE SERVICE!!! I have tried to get assistance from this service provider via WhatsApp, *** and telephone number. They remain unresponsive! I have never seen such poor customer service. No one answers the phone, no agent responds on the WhatsApp chats and no assistance after my *** sent.
1 reviews | Active since Feb 2012
WORSE SERVICE PROVIDER!
WORSE SERVICE!!! I have tried to get assistance from this service provider via WhatsApp, *** and telephone number. They remain unresponsive! I have never seen such poor customer service. No one answers the phone, no agent responds on the WhatsApp chats and no assistance after my *** sent.
1 reviews | Active since Sept 2024
Absolutely pathetic customer service
I have never experienced such *********** and frustrating customer service from a telecoms company. The AP has been offline since the start of this month, and despite being told repeatedly that a technician would come out to fix the issue, nothing has happened. No technician. No proper updates. No resolution. Just empty promises. What makes it even worse is having to explain the exact same problem to different agents over and over again, only to receive the same questions and absolutely zero progress. There is clearly no communication between their teams, and nobody seems to take ownership of an issue from start to finish. At this point, it feels like customers are simply being passed around while everyone waits for someone else to do their job. There is no urgency, no accountability and seemingly no direction. I am honestly starting to question whether this is even a properly functioning company because the way they handle customers is beyond unacceptable. You pay for a service and when that service stops working, you expect competent support and a solution, not days of excuses, repeated questions and silence. Rise Telecoms seriously needs to get its customer service and technical support together. This level of incompetence is unacceptable. I would not recommend them based on my experience.
1 reviews | Active since Sept 2024
Absolutely pathetic customer service
I have never experienced such *********** and frustrating customer service from a telecoms company. The AP has been offline since the start of this month, and despite being told repeatedly that a technician would come out to fix the issue, nothing has happened. No technician. No proper updates. No resolution. Just empty promises. What makes it even worse is having to explain the exact same problem to different agents over and over again, only to receive the same questions and absolutely zero progress. There is clearly no communication between their teams, and nobody seems to take ownership of an issue from start to finish. At this point, it feels like customers are simply being passed around while everyone waits for someone else to do their job. There is no urgency, no accountability and seemingly no direction. I am honestly starting to question whether this is even a properly functioning company because the way they handle customers is beyond unacceptable. You pay for a service and when that service stops working, you expect competent support and a solution, not days of excuses, repeated questions and silence. Rise Telecoms seriously needs to get its customer service and technical support together. This level of incompetence is unacceptable. I would not recommend them based on my experience.
1 reviews | Active since Oct 2025
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi. Lydia has been assisting me, but there has been no progress or proper communication. Extremely disappointing and unacceptable service.
1 reviews | Active since Oct 2025
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi
Horrible service! It’s been a month of empty promises about sending a technician to my area in Kempton place for Premium WiFi. Lydia has been assisting me, but there has been no progress or proper communication. Extremely disappointing and unacceptable service.