Absolutely pathetic customer service

I have never experienced such *********** and frustrating customer service from a telecoms company.

The AP has been offline since the start of this month, and despite being told repeatedly that a technician would come out to fix the issue, nothing has happened. No technician. No proper updates. No resolution. Just empty promises.

What makes it even worse is having to explain the exact same problem to different agents over and over again, only to receive the same questions and absolutely zero progress. There is clearly no communication between their teams, and nobody seems to take ownership of an issue from start to finish.

At this point, it feels like customers are simply being passed around while everyone waits for someone else to do their job. There is no urgency, no accountability and seemingly no direction.

I am honestly starting to question whether this is even a properly functioning company because the way they handle customers is beyond unacceptable. You pay for a service and when that service stops working, you expect competent support and a solution, not days of excuses, repeated questions and silence.

Rise Telecoms seriously needs to get its customer service and technical support together. This level of incompetence is unacceptable. I would not recommend them based on my experience.