No Internet and Poor Support from Rise Telecoms

I have been without internet since last week despite repeatedly contacting Rise Telecoms. I first logged Ticket ***, and later Ticket *** was created.

Although Rise Telecoms acknowledged the latest ticket and promised a response within 1 business day, my internet is still not working and the issue remains unresolved.

I am paying for a service I cannot use. I expect Rise Telecoms to urgently restore my internet, provide an explanation, and consider a credit/refund for the downtime.