Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Randburg is a panel repair centre whose people and progress updates are its strongest asset. Customers consistently praise named service advisors for warmth and constant feedback. A recurring theme, however, is workshop output; repair timeframes stretch well beyond quotes and quality control lets defective work reach collection, which drives the harshest complaints.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors including Jacqui, Mbali, Veronica, Mary-Jane and Lerato are named again and again as patient, friendly and genuinely invested. Reception, security and drivers add to a welcoming front of house that customers describe as calming during a stressful claim.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 33m
TrustIndex
8.4
Ranking
#11
in Repairs & Service
Reply Time
14h 27m
NPS Score
-14
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 33m
Nov '25 - Oct '26
Frequently Asked Questions About Renew-it Randburg
What do customers say about Renew-it Randburg?
Based on recent customer reviews, Renew-it Randburg is a panel repair centre whose people and progress updates are its strongest asset. Customers consistently praise named service advisors for warmth and constant feedback. A recurring theme, however, is workshop output; repair timeframes stretch well beyond quotes and quality control lets defective work reach collection, which drives the harshest complaints.
What is Renew-it Randburg's biggest strength?
Renew-it Randburg's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors including Jacqui, Mbali, Veronica, Mary-Jane and Lerato are named again and again as patient, friendly and genuinely invested. Reception, security and drivers add to a welcoming front of house that customers describe as calming during a stressful claim.
What are the most common complaints about Renew-it Randburg?
The most common complaint about Renew-it Randburg, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Simple bumper and door jobs quoted at seven to ten days frequently run four to six weeks. Wrong parts ordered more than once, backorders without timelines and repeat corrective visits are recurring friction points, with some insurers relocating vehicles.
How does Renew-it Randburg compare to other Repairs & Service companies?
Renew-it Randburg scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (4.1); their weakest is Turnaround Time (3). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Renew-it Randburg trustworthy?
Renew-it Randburg has a TrustIndex of 8.4 out of 10 on Hellopeter, based on 224 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 33 min. Hellopeter has tracked Renew-it Randburg across 1,901 total reviews. How is the TrustIndex calculated? →
Recent reviews (224)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2016
Quick, efficient, friendly and very quick on the updates on the progress of the car repairs
Quick, efficient, friendly and very quick on the updates on the progress of the car repairs. Thank you so much
1 reviews | Active since Jul 2016
Quick, efficient, friendly and very quick on the updates on the progress of the car repairs
Quick, efficient, friendly and very quick on the updates on the progress of the car repairs. Thank you so much
1 reviews | Active since Oct 2026
The service was excellent, and Jacky kept me fully informed of the progress throughout the repair...
The service was excellent, and Jacky kept me fully informed of the progress throughout the repair process. I was particularly impressed by the quality of the workmanship and how quickly the car was repaired. Overall, an outstanding experience and highly commendable service
1 reviews | Active since Oct 2026
The service was excellent, and Jacky kept me fully informed of the progress throughout the repair...
The service was excellent, and Jacky kept me fully informed of the progress throughout the repair process. I was particularly impressed by the quality of the workmanship and how quickly the car was repaired. Overall, an outstanding experience and highly commendable service
1 reviews | Active since Apr 2021
Amazing service
Jacquie Senne She gave me exclusive service. From the time the car was booked, she kept me on the loop. The service was great and amazing Renew It Randburg it is the best . Miway ,was also excellent in execution and approval of claim
1 reviews | Active since Apr 2021
Amazing service
Jacquie Senne She gave me exclusive service. From the time the car was booked, she kept me on the loop. The service was great and amazing Renew It Randburg it is the best . Miway ,was also excellent in execution and approval of claim
1 reviews | Active since Jul 2019
Horrible Experience
I am extremely disappointed with the service I have received from Renew-It Randburg. My vehicle was booked in on 18 August 2026, and I only collected it on 18 September 2026, after being advised that the repairs had been completed and that the vehicle was properly fixed. Unfortunately, upon arrival on 18 September, I immediately noticed that the bonnet was no longer properly aligned. I raised this with the representatives at Renew-It, but I was told that the vehicle had arrived at their premises in that condition. Although I was not satisfied with this explanation, I decided to let the matter go and took the vehicle. However, while driving home, I noticed that the vehicle was still making an unbearable noise from the wheels. This was clearly not acceptable, particularly after the vehicle had spent an entire month at the repair centre. I contacted my insurance, and arrangements were made for the vehicle to be collected. The vehicle was subsequently collected on 22 September 2026. Today, 14 October 2026, I still have no clear update regarding the status of my vehicle. What is even more frustrating is the lack of communication from Renew-It. Every time I call, I am told that someone will check on the vehicle and call me back, but nobody ever does. This has been happening consistently for over three weeks. I find this level of customer service completely unacceptable. If I have to call repeatedly just to obtain a basic update on my own vehicle, there is clearly a serious communication and customer service problem. What makes the situation even more frustrating is that the vehicle did not sustain serious damage that, in my view, should have resulted in me being without my car for almost two months. This has caused significant inconvenience and disruption to my daily life. The repairs have already taken far longer than reasonably expected, and the fact that the vehicle was returned to me with an obvious alignment issue and an unacceptable wheel noise raises serious concerns about the quality of the work and the inspection process before the vehicle was released. Overall, I am extremely unhappy with my experience with Renew-It Randburg. The delays are frustrating, but the lack of communication and repeated failure to return my calls are what I find most unacceptable. Customers should not have to continuously chase a repair centre for updates on their vehicles. I sincerely hope Renew-It takes this complaint seriously and addresses both the outstanding repairs and the poor customer service. At the very least, customers deserve clear, accurate and timely communication about the status of their vehicles. Insurance Company: Miway Lerato Cindi Phogojane
1 reviews | Active since Jul 2019
Horrible Experience
I am extremely disappointed with the service I have received from Renew-It Randburg. My vehicle was booked in on 18 August 2026, and I only collected it on 18 September 2026, after being advised that the repairs had been completed and that the vehicle was properly fixed. Unfortunately, upon arrival on 18 September, I immediately noticed that the bonnet was no longer properly aligned. I raised this with the representatives at Renew-It, but I was told that the vehicle had arrived at their premises in that condition. Although I was not satisfied with this explanation, I decided to let the matter go and took the vehicle. However, while driving home, I noticed that the vehicle was still making an unbearable noise from the wheels. This was clearly not acceptable, particularly after the vehicle had spent an entire month at the repair centre. I contacted my insurance, and arrangements were made for the vehicle to be collected. The vehicle was subsequently collected on 22 September 2026. Today, 14 October 2026, I still have no clear update regarding the status of my vehicle. What is even more frustrating is the lack of communication from Renew-It. Every time I call, I am told that someone will check on the vehicle and call me back, but nobody ever does. This has been happening consistently for over three weeks. I find this level of customer service completely unacceptable. If I have to call repeatedly just to obtain a basic update on my own vehicle, there is clearly a serious communication and customer service problem. What makes the situation even more frustrating is that the vehicle did not sustain serious damage that, in my view, should have resulted in me being without my car for almost two months. This has caused significant inconvenience and disruption to my daily life. The repairs have already taken far longer than reasonably expected, and the fact that the vehicle was returned to me with an obvious alignment issue and an unacceptable wheel noise raises serious concerns about the quality of the work and the inspection process before the vehicle was released. Overall, I am extremely unhappy with my experience with Renew-It Randburg. The delays are frustrating, but the lack of communication and repeated failure to return my calls are what I find most unacceptable. Customers should not have to continuously chase a repair centre for updates on their vehicles. I sincerely hope Renew-It takes this complaint seriously and addresses both the outstanding repairs and the poor customer service. At the very least, customers deserve clear, accurate and timely communication about the status of their vehicles. Insurance Company: Miway Lerato Cindi Phogojane