Horrible Experience

I am extremely disappointed with the service I have received from Renew-It Randburg.

My vehicle was booked in on 18 August 2026, and I only collected it on 18 September 2026, after being advised that the repairs had been completed and that the vehicle was properly fixed.

Unfortunately, upon arrival on 18 September, I immediately noticed that the bonnet was no longer properly aligned. I raised this with the representatives at Renew-It, but I was told that the vehicle had arrived at their premises in that condition. Although I was not satisfied with this explanation, I decided to let the matter go and took the vehicle.

However, while driving home, I noticed that the vehicle was still making an unbearable noise from the wheels. This was clearly not acceptable, particularly after the vehicle had spent an entire month at the repair centre. I contacted my insurance, and arrangements were made for the vehicle to be collected. The vehicle was subsequently collected on 22 September 2026.

Today, 14 October 2026, I still have no clear update regarding the status of my vehicle. What is even more frustrating is the lack of communication from Renew-It. Every time I call, I am told that someone will check on the vehicle and call me back, but nobody ever does. This has been happening consistently for over three weeks.

I find this level of customer service completely unacceptable. If I have to call repeatedly just to obtain a basic update on my own vehicle, there is clearly a serious communication and customer service problem.

What makes the situation even more frustrating is that the vehicle did not sustain serious damage that, in my view, should have resulted in me being without my car for almost two months. This has caused significant inconvenience and disruption to my daily life.

The repairs have already taken far longer than reasonably expected, and the fact that the vehicle was returned to me with an obvious alignment issue and an unacceptable wheel noise raises serious concerns about the quality of the work and the inspection process before the vehicle was released.

Overall, I am extremely unhappy with my experience with Renew-It Randburg. The delays are frustrating, but the lack of communication and repeated failure to return my calls are what I find most unacceptable. Customers should not have to continuously chase a repair centre for updates on their vehicles.

I sincerely hope Renew-It takes this complaint seriously and addresses both the outstanding repairs and the poor customer service. At the very least, customers deserve clear, accurate and timely communication about the status of their vehicles.

Insurance Company: Miway

Lerato Cindi Phogojane