Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Renew-it Greenstone is a sharply divided accident repair centre. Customers consistently praise named service advisors for warmth and step by step updates, and many cars are returned looking brand new. A recurring theme, however, is repairs stretching over one to two months, silence unless the customer calls, and rework needed after collection because finishing faults slip through.
Top Strengths:
- •Staff Professionalism & Conduct: Advisors are named again and again, with Pinky, Nomthandazo, Iggy, Sharon and Martin described as patient, honest and reassuring during stressful claims. Staff Professionalism & Conduct (3.2) is held back by unreachable advisors and a service manager customers found dismissive.
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 35m
TrustIndex
6.7
Ranking
#17
in Repairs & Service
Reply Time
24h 25m
NPS Score
-19
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 35m
Nov '25 - Oct '26
Frequently Asked Questions About Renew-it Greenstone
What do customers say about Renew-it Greenstone?
Based on recent customer reviews, Renew-it Greenstone is a sharply divided accident repair centre. Customers consistently praise named service advisors for warmth and step by step updates, and many cars are returned looking brand new. A recurring theme, however, is repairs stretching over one to two months, silence unless the customer calls, and rework needed after collection because finishing faults slip through.
What is Renew-it Greenstone's biggest strength?
Renew-it Greenstone's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Advisors are named again and again, with Pinky, Nomthandazo, Iggy, Sharon and Martin described as patient, honest and reassuring during stressful claims. Staff Professionalism & Conduct (3.2) is held back by unreachable advisors and a service manager customers found dismissive.
What are the most common complaints about Renew-it Greenstone?
The most common complaint about Renew-it Greenstone, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (2.7) splits the base. Some customers receive proactive WhatsApp updates at every stage, while others report conflicting information between paint, assembly and inspection, unanswered callbacks, and head office complaints left unresolved for months.
How does Renew-it Greenstone compare to other Repairs & Service companies?
Renew-it Greenstone scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Staff Expertise (3.6); their weakest is Turnaround Time (1.5). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Renew-it Greenstone trustworthy?
Renew-it Greenstone has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 89 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 15 hours 35 min. Hellopeter has tracked Renew-it Greenstone across 644 total reviews. How is the TrustIndex calculated? →
Recent reviews (89)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2016
UNPROFESSIONAL SERVICE, REPAIR DELAYS AND DAMAGE TO MY VEHICLE
I wish to formally express my dissatisfaction with the poor service, lack of communication and unprofessional manner in which the repairs to my vehicle have been handled. My vehicle was handed in for repairs in September, and I have since been informed that the waiting period for the parts, as indicated in the quotation, is approximately three months, meaning that the parts are only expected to arrive in December. While I understand that parts may take time to be delivered, this does not excuse the lack of communication, poor customer service and failure to keep me informed about the status of my vehicle. What is particularly unacceptable is that my vehicle sustained hailstorm damage while in your care, yet I was only informed by my insurance company three weeks later. I find it extremely concerning that the person assigned to assist me did not proactively inform me that my vehicle had been damaged. As the owner of the vehicle, I should not have to depend on my insurance company to notify me of damage that occurred while my vehicle was entrusted to your facility. Throughout this process, I have experienced delays in receiving feedback, poor responses to my enquiries and a general lack of urgency in communicating with me. Even if the delivery of parts is beyond your immediate control, keeping a customer informed is a basic responsibility that should not have to be repeatedly demanded. My concern is also that my vehicle will remain at your premises for approximately three months or longer, exposing it to potential further damage while I am left without proper updates or reassurance that it is being adequately protected. I entrusted your company with my vehicle with the expectation that it would be handled professionally and responsibly. Unfortunately, the service I have received has caused unnecessary frustration and has undermined my confidence in your ability to manage this repair process appropriately. I expect this complaint to be escalated to management and that I receive a formal written response addressing the above concerns. Kind regards,
1 reviews | Active since Mar 2016
UNPROFESSIONAL SERVICE, REPAIR DELAYS AND DAMAGE TO MY VEHICLE
I wish to formally express my dissatisfaction with the poor service, lack of communication and unprofessional manner in which the repairs to my vehicle have been handled. My vehicle was handed in for repairs in September, and I have since been informed that the waiting period for the parts, as indicated in the quotation, is approximately three months, meaning that the parts are only expected to arrive in December. While I understand that parts may take time to be delivered, this does not excuse the lack of communication, poor customer service and failure to keep me informed about the status of my vehicle. What is particularly unacceptable is that my vehicle sustained hailstorm damage while in your care, yet I was only informed by my insurance company three weeks later. I find it extremely concerning that the person assigned to assist me did not proactively inform me that my vehicle had been damaged. As the owner of the vehicle, I should not have to depend on my insurance company to notify me of damage that occurred while my vehicle was entrusted to your facility. Throughout this process, I have experienced delays in receiving feedback, poor responses to my enquiries and a general lack of urgency in communicating with me. Even if the delivery of parts is beyond your immediate control, keeping a customer informed is a basic responsibility that should not have to be repeatedly demanded. My concern is also that my vehicle will remain at your premises for approximately three months or longer, exposing it to potential further damage while I am left without proper updates or reassurance that it is being adequately protected. I entrusted your company with my vehicle with the expectation that it would be handled professionally and responsibly. Unfortunately, the service I have received has caused unnecessary frustration and has undermined my confidence in your ability to manage this repair process appropriately. I expect this complaint to be escalated to management and that I receive a formal written response addressing the above concerns. Kind regards,
1 reviews | Active since Oct 2026
Renew It Greenstone: A Definition of Hell on Earth
Our experience with Renew It Greenstone has been nothing short of a nightmare. We took our vehicle there to have one problem fixed: a damaged bumper. What should have been a straightforward repair turned into a frustrating ordeal that lasted over four weeks, with terrible communication throughout the entire process. We were assigned to Nomthandazo, whose attitude showed absolutely zero tolerance for our concerns. After fighting tooth and nail just to get our vehicle back, we thought the nightmare was finally over. Little did we know that we were about to enter Horror Movie Part 2! The car we took in for a bumper repair came back with additional problems: the reverse camera no longer worked, and the radio was faulty. How does a vehicle go in for a bumper repair and come out with problems it never had before? When we took the vehicle back to raise these concerns, we were met with yet another frustrating experience. We were told that they were not electricians and that they had to wait for an electrician to come and assess the problem. After all that waiting, we were eventually told that the electrician had concluded that the problems were not their fault because they were not related to the accident. EXACTLY! The reverse camera and radio were NOT part of the accident! THAT IS PRECISELY WHY WE BROUGHT THE CAR BACK TO YOU! We did not bring the vehicle back because we expected you to fix accident-related damage for free. We brought it back because these problems were not there before, and we have every right to question what happened to our vehicle while it was in your care. And what was the final response? They could not help us! So, after more than four weeks of poor communication, frustration, and an exhausting battle just to get our car back, we are now left dealing with additional problems that we did not have before taking it to Renew It Greenstone. Our sin was supposed to use Renew It Greenstone to resolve ONE problem, and instead, we are now dealing with a whole list of problems, unnecessary stress, wasted time, and absolutely no accountability from the people who were supposed to help us. Is this what customer service has become? You take your vehicle in for a repair, and instead of leaving with peace of mind, you leave with more problems and are then told that nobody can help you? We are extremely angry and disappointed. The lack of communication, the attitude, the poor experience, and the refusal to take responsibility for investigating the new problems are simply unacceptable. Renew It Greenstone, we brought you a car with one problem. We did not bring you a car to collect more problems! We trusted you with our vehicle, and this is how you have treated us. We deserve answers, accountability, and a proper resolution not excuses and a refusal to help. This experience has been an absolute disgrace, and we would not wish this kind of frustration on anyone.
1 reviews | Active since Oct 2026
Renew It Greenstone: A Definition of Hell on Earth
Our experience with Renew It Greenstone has been nothing short of a nightmare. We took our vehicle there to have one problem fixed: a damaged bumper. What should have been a straightforward repair turned into a frustrating ordeal that lasted over four weeks, with terrible communication throughout the entire process. We were assigned to Nomthandazo, whose attitude showed absolutely zero tolerance for our concerns. After fighting tooth and nail just to get our vehicle back, we thought the nightmare was finally over. Little did we know that we were about to enter Horror Movie Part 2! The car we took in for a bumper repair came back with additional problems: the reverse camera no longer worked, and the radio was faulty. How does a vehicle go in for a bumper repair and come out with problems it never had before? When we took the vehicle back to raise these concerns, we were met with yet another frustrating experience. We were told that they were not electricians and that they had to wait for an electrician to come and assess the problem. After all that waiting, we were eventually told that the electrician had concluded that the problems were not their fault because they were not related to the accident. EXACTLY! The reverse camera and radio were NOT part of the accident! THAT IS PRECISELY WHY WE BROUGHT THE CAR BACK TO YOU! We did not bring the vehicle back because we expected you to fix accident-related damage for free. We brought it back because these problems were not there before, and we have every right to question what happened to our vehicle while it was in your care. And what was the final response? They could not help us! So, after more than four weeks of poor communication, frustration, and an exhausting battle just to get our car back, we are now left dealing with additional problems that we did not have before taking it to Renew It Greenstone. Our sin was supposed to use Renew It Greenstone to resolve ONE problem, and instead, we are now dealing with a whole list of problems, unnecessary stress, wasted time, and absolutely no accountability from the people who were supposed to help us. Is this what customer service has become? You take your vehicle in for a repair, and instead of leaving with peace of mind, you leave with more problems and are then told that nobody can help you? We are extremely angry and disappointed. The lack of communication, the attitude, the poor experience, and the refusal to take responsibility for investigating the new problems are simply unacceptable. Renew It Greenstone, we brought you a car with one problem. We did not bring you a car to collect more problems! We trusted you with our vehicle, and this is how you have treated us. We deserve answers, accountability, and a proper resolution not excuses and a refusal to help. This experience has been an absolute disgrace, and we would not wish this kind of frustration on anyone.
1 reviews | Active since Jan 2014
Extremely Disappointed by Greenstone Renew it
Extremely disappointing service and communication from this branch. My vehicle has been with them for approximately a month, and during this entire period I have received only one update. I have had to constantly follow up myself, and every time I call, they put me on hold for more then 30 minutes, I have no clear indication of what is happening with my vehicle or when it will be ready. For a vehicle to be in for a month with virtually no proactive communication or meaningful progress updates is simply unacceptable. At the very least, customers should be kept informed about the status of their vehicle, the reason for any delays, and the expected completion date. Unfortunately, based on my experience, this has been extremely poor customer service, and I am very disappointed with the way this matter has been handled.
1 reviews | Active since Jan 2014
Extremely Disappointed by Greenstone Renew it
Extremely disappointing service and communication from this branch. My vehicle has been with them for approximately a month, and during this entire period I have received only one update. I have had to constantly follow up myself, and every time I call, they put me on hold for more then 30 minutes, I have no clear indication of what is happening with my vehicle or when it will be ready. For a vehicle to be in for a month with virtually no proactive communication or meaningful progress updates is simply unacceptable. At the very least, customers should be kept informed about the status of their vehicle, the reason for any delays, and the expected completion date. Unfortunately, based on my experience, this has been extremely poor customer service, and I am very disappointed with the way this matter has been handled.
1 reviews | Active since Dec 2020
Amazing and excellent service Greenstone Branch
What a great experience. Greenstone branch exceeded my expectations. My vehicle came back looking brand new and feeling brand new too. Thank you so much to the entire team. A big shout out to Joe and Nomthandazo my service rep who kept me up to date at all times. This branch will go all out to give excellent service. The supervisor / management of the branch is excellent as well.
1 reviews | Active since Dec 2020
Amazing and excellent service Greenstone Branch
What a great experience. Greenstone branch exceeded my expectations. My vehicle came back looking brand new and feeling brand new too. Thank you so much to the entire team. A big shout out to Joe and Nomthandazo my service rep who kept me up to date at all times. This branch will go all out to give excellent service. The supervisor / management of the branch is excellent as well.
1 reviews | Active since Aug 2025
Igneta - Service agent
Best and seamless comms i have received via any services contact. issues with cars can be overbearing and frustrating but when kept in the loop about progress and operations it lands softer and is most welcomed. Was assisted by Igneta during the entire process and all worked out awesome - very helpful and has a keen ear.
1 reviews | Active since Aug 2025
Igneta - Service agent
Best and seamless comms i have received via any services contact. issues with cars can be overbearing and frustrating but when kept in the loop about progress and operations it lands softer and is most welcomed. Was assisted by Igneta during the entire process and all worked out awesome - very helpful and has a keen ear.
1 reviews | Active since Jan 2025
Thank You Iggy & Martin
Thank you so much to Iggy and Martin! I was a bit frustrated with the communication and delays, but I really appreciate your help and efforts. Big ups to both of you! 🙌🏾
1 reviews | Active since Jan 2025
Thank You Iggy & Martin
Thank you so much to Iggy and Martin! I was a bit frustrated with the communication and delays, but I really appreciate your help and efforts. Big ups to both of you! 🙌🏾
1 reviews | Active since Aug 2026
Amazing service
Iggy was so helpful and friendly and she really does go the extra mile , this is my 2nd encounter with her and she's always a pleasure to work with thank you
1 reviews | Active since Aug 2026
Amazing service
Iggy was so helpful and friendly and she really does go the extra mile , this is my 2nd encounter with her and she's always a pleasure to work with thank you