Renew It Greenstone: A Definition of Hell on Earth

Our experience with Renew It Greenstone has been nothing short of a nightmare. We took our vehicle there to have one problem fixed: a damaged bumper. What should have been a straightforward repair turned into a frustrating ordeal that lasted over four weeks, with terrible communication throughout the entire process.

We were assigned to Nomthandazo, whose attitude showed absolutely zero tolerance for our concerns. After fighting tooth and nail just to get our vehicle back, we thought the nightmare was finally over. Little did we know that we were about to enter Horror Movie Part 2!

The car we took in for a bumper repair came back with additional problems: the reverse camera no longer worked, and the radio was faulty. How does a vehicle go in for a bumper repair and come out with problems it never had before?

When we took the vehicle back to raise these concerns, we were met with yet another frustrating experience. We were told that they were not electricians and that they had to wait for an electrician to come and assess the problem. After all that waiting, we were eventually told that the electrician had concluded that the problems were not their fault because they were not related to the accident.

EXACTLY! The reverse camera and radio were NOT part of the accident! THAT IS PRECISELY WHY WE BROUGHT THE CAR BACK TO YOU!

We did not bring the vehicle back because we expected you to fix accident-related damage for free. We brought it back because these problems were not there before, and we have every right to question what happened to our vehicle while it was in your care.

And what was the final response? They could not help us!

So, after more than four weeks of poor communication, frustration, and an exhausting battle just to get our car back, we are now left dealing with additional problems that we did not have before taking it to Renew It Greenstone.

Our sin was supposed to use Renew It Greenstone to resolve ONE problem, and instead, we are now dealing with a whole list of problems, unnecessary stress, wasted time, and absolutely no accountability from the people who were supposed to help us.

Is this what customer service has become? You take your vehicle in for a repair, and instead of leaving with peace of mind, you leave with more problems and are then told that nobody can help you?

We are extremely angry and disappointed. The lack of communication, the attitude, the poor experience, and the refusal to take responsibility for investigating the new problems are simply unacceptable.

Renew It Greenstone, we brought you a car with one problem. We did not bring you a car to collect more problems!

We trusted you with our vehicle, and this is how you have treated us. We deserve answers, accountability, and a proper resolution not excuses and a refusal to help.

This experience has been an absolute disgrace, and we would not wish this kind of frustration on anyone.