Based on recent customer reviews, Remote Metering Solutions (RMS) is facing deep dissatisfaction from prepaid utility users across South African complexes. Residents in Randburg, Boksburg and elsewhere describe unexplained back billing, negative wallet balances shortly after moving in, daily service charges and deductions continuing even while power is disconnected or during load shedding. Top-ups worth hundreds of rands are reportedly unallocated for days, leaving units without power. Callers report unreachable phone lines, an unattended WhatsApp channel, agents repeating the same promises, and no access to finance staff or managers for escalation.
Replied to 100% of negative reviews
Reply time on negative reviews: 861h 47m
TrustIndex
2.4
Ranking
#11
in Utilities
Reply Time
861h 47m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 861h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Remote Metering Solutions (RMS)
What do customers say about Remote Metering Solutions (RMS)?
Based on recent customer reviews, Remote Metering Solutions (RMS) is facing deep dissatisfaction from prepaid utility users across South African complexes. Residents in Randburg, Boksburg and elsewhere describe unexplained back billing, negative wallet balances shortly after moving in, daily service charges and deductions continuing even while power is disconnected or during load shedding. Top-ups worth hundreds of rands are reportedly unallocated for days, leaving units without power. Callers report unreachable phone lines, an unattended WhatsApp channel, agents repeating the same promises, and no access to finance staff or managers for escalation.
Is Remote Metering Solutions (RMS) trustworthy?
Remote Metering Solutions (RMS) has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 861 hours 47 min. Hellopeter has tracked Remote Metering Solutions (RMS) across 441 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Just Horrible
I've been away from my apartment for 3 weeks. When I left, I switched everything off- except my fridge. I've had to paid close to R600. For what? I don't even know. They overcharge for absolutely no reason, electricity is already so expensive- the unnecessary charges are ridiculous. Terrible company, terrible service.
1 reviews | Active since Aug 2026
Just Horrible
I've been away from my apartment for 3 weeks. When I left, I switched everything off- except my fridge. I've had to paid close to R600. For what? I don't even know. They overcharge for absolutely no reason, electricity is already so expensive- the unnecessary charges are ridiculous. Terrible company, terrible service.
1 reviews | Active since Dec 2024
Extremely High and Unexplained Electricity Charges
Extremely disappointed with Remote Metering Solutions. We moved into our apartment in March and within just 2–3 days, our electricity account was already around -R500. Since then, the charges have continued to be extremely high. We recently paid R1,600 towards an outstanding balance of around -R3,325, yet less than three weeks later our balance was back to approximately -R2,700 and our electricity was disconnected. What is even more concerning is that immediately after the disconnection, I checked the balance and it was around -R2,700. When we called later, we were told the balance was now approximately -R2,857. Where did the additional R157 come from when our electricity was already disconnected? We’ve also been told that R100 of electricity can be consumed in roughly two days, despite our relatively low usage. I’ve seen many other customers raising similar concerns about excessive charges. We simply want a transparent breakdown of the meter readings, consumption, tariffs and additional fees because these charges do not make sense to us.
1 reviews | Active since Dec 2024
Extremely High and Unexplained Electricity Charges
Extremely disappointed with Remote Metering Solutions. We moved into our apartment in March and within just 2–3 days, our electricity account was already around -R500. Since then, the charges have continued to be extremely high. We recently paid R1,600 towards an outstanding balance of around -R3,325, yet less than three weeks later our balance was back to approximately -R2,700 and our electricity was disconnected. What is even more concerning is that immediately after the disconnection, I checked the balance and it was around -R2,700. When we called later, we were told the balance was now approximately -R2,857. Where did the additional R157 come from when our electricity was already disconnected? We’ve also been told that R100 of electricity can be consumed in roughly two days, despite our relatively low usage. I’ve seen many other customers raising similar concerns about excessive charges. We simply want a transparent breakdown of the meter readings, consumption, tariffs and additional fees because these charges do not make sense to us.
1 reviews | Active since Jan 2023
Utter Incompetence and Non-Existent Customer Service
This company doesn’t even deserve one star. The entire experience has been absolutely disgusting. You can’t reach anyone by phone, and the staff handling the WhatsApp line appear poorly trained and unable to provide proper assistance. No one seems to know how to resolve an issue, you simply get referred from one person to another with no accountability or solution. The level of incompetence and lack of customer service is unacceptable. Based on my experience, I would strongly advise others to stay away.
1 reviews | Active since Jan 2023
Utter Incompetence and Non-Existent Customer Service
This company doesn’t even deserve one star. The entire experience has been absolutely disgusting. You can’t reach anyone by phone, and the staff handling the WhatsApp line appear poorly trained and unable to provide proper assistance. No one seems to know how to resolve an issue, you simply get referred from one person to another with no accountability or solution. The level of incompetence and lack of customer service is unacceptable. Based on my experience, I would strongly advise others to stay away.
1 reviews | Active since Dec 2025
Ismrt is the worst
As soon as there’s system glitch customers bear the brunt!!! This is the worst! I am expected to pay amounts that are all made up. You even pay on days u are not home for the weekend or when there’s loadshedding! Many people have complained and nothing gets done! The company needs to close down. I’m just tired! Stop milking your customers!
1 reviews | Active since Dec 2025
Ismrt is the worst
As soon as there’s system glitch customers bear the brunt!!! This is the worst! I am expected to pay amounts that are all made up. You even pay on days u are not home for the weekend or when there’s loadshedding! Many people have complained and nothing gets done! The company needs to close down. I’m just tired! Stop milking your customers!
1 reviews | Active since Jul 2026
Remote metering services need to be held accountable!
I am absolutely sick and tired of RMS. I have had to pay unexpected amounts of up to almost R4000 in mysterious “back billing”. Whenever I try and contact someone regarding these astronomical amounts put onto my wallet balance they can never give me an answer. They are all either absolutely useless or they’re playing dumb to cover up the fact that they are falsely back billing. I am charged R150 A DAY for water and electricity and am constantly having to top up. When the amount I top up is never reflected on the wallet balance because they take 6% of any amount deposited. I have phoned multiple times a day to try and speak to a manager and she is never available. The worst company I have ever delbt with. ABSOLUTELY USELESS!!!!
1 reviews | Active since Jul 2026
Remote metering services need to be held accountable!
I am absolutely sick and tired of RMS. I have had to pay unexpected amounts of up to almost R4000 in mysterious “back billing”. Whenever I try and contact someone regarding these astronomical amounts put onto my wallet balance they can never give me an answer. They are all either absolutely useless or they’re playing dumb to cover up the fact that they are falsely back billing. I am charged R150 A DAY for water and electricity and am constantly having to top up. When the amount I top up is never reflected on the wallet balance because they take 6% of any amount deposited. I have phoned multiple times a day to try and speak to a manager and she is never available. The worst company I have ever delbt with. ABSOLUTELY USELESS!!!!
1 reviews | Active since Jul 2025
absolutely horrible
I wish I could give a Zero rating ,I reside in Boksburg and rent from(Zelri Properties ) phoenix House ,Earlier this year we were still using meter mate ,end of February we received a email stating we should register with Ismart or our lights will be cut ,upon doing so our balances were already in a negative -R1500 mind you we had no idea about this prior to this email being sent ,we had to pay that outstanding amount including a registration fee ,I top up almost every week switch off the main switch before leaving for work every morning yet my bill is always in a negative this is insane I spend more on electricity then I pay for RENT!!
1 reviews | Active since Jul 2025
absolutely horrible
I wish I could give a Zero rating ,I reside in Boksburg and rent from(Zelri Properties ) phoenix House ,Earlier this year we were still using meter mate ,end of February we received a email stating we should register with Ismart or our lights will be cut ,upon doing so our balances were already in a negative -R1500 mind you we had no idea about this prior to this email being sent ,we had to pay that outstanding amount including a registration fee ,I top up almost every week switch off the main switch before leaving for work every morning yet my bill is always in a negative this is insane I spend more on electricity then I pay for RENT!!
1 reviews | Active since Feb 2024
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.
1 reviews | Active since Feb 2024
Horrible Experience
If I could give a negative number as the review I would. This is by far the worst customer service I have ever experienced in my entire existence. I have been calling the call centre for two full days, and each agent I speak to tells me the same thing. They say that the issue has been fixed and I should check in 20 minutes. I received this feedback consistently for two full days. I am absolutely appalled by the lack of knowledge and most importantly care that is displayed by the agents. The WhatsApp line is unattended, the SLA is 4 hours, but no one responds even after 8 hours of waiting and consistently asking for feedback. It is honestly shameful. It has been two days now that I have spent without power, I loaded R500 into the wallet after onboarding, and even with all my money paid to them, I have no power in my unit. If you’re a customer, considering whether you should sign up with them or not, I would advise you not to. I haven’t even experienced the actual process but this upfront interaction is enough for me to decide that I never want to deal with them ever again.