Extremely High and Unexplained Electricity Charges

Extremely disappointed with Remote Metering Solutions. We moved into our apartment in March and within just 2–3 days, our electricity account was already around -R500. Since then, the charges have continued to be extremely high.

We recently paid R1,600 towards an outstanding balance of around -R3,325, yet less than three weeks later our balance was back to approximately -R2,700 and our electricity was disconnected. What is even more concerning is that immediately after the disconnection, I checked the balance and it was around -R2,700. When we called later, we were told the balance was now approximately -R2,857. Where did the additional R157 come from when our electricity was already disconnected?

We’ve also been told that R100 of electricity can be consumed in roughly two days, despite our relatively low usage. I’ve seen many other customers raising similar concerns about excessive charges. We simply want a transparent breakdown of the meter readings, consumption, tariffs and additional fees because these charges do not make sense to us.