LM
Lerato M
1 reviews | Active since Jul 2025
29 May 2026, 21:49
Lack of Communication and Poor Services
As residents in Randburg Square Apartments we having bad services.We spent the whole month of May without Hot whole but we were billed for hot water.
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Remote Metering Solutions (RMS)'s replyOfficial
28 Jul 2026, 10:16Good day, Lerato
Thank you for your feedback.We would like to clarify that the hot water charges reflected in May related to the previous billing period, as hot water consumption is billed in arrears.Residents were not charged for hot water consumption during the interruption. Hot and cold water are metered separately; therefore, any water consumed during this period was billed at the applicable cold water tariff.A notice explaining this billing arrangement was issued to all residents and owners on 4 June 2026.We trust this clarifies the charges. Should you require further assistance with your account, please contact us at *** or via WhatsApp on +***8.
Kind regards,
The ismrt! Team
Thank you for your feedback.We would like to clarify that the hot water charges reflected in May related to the previous billing period, as hot water consumption is billed in arrears.Residents were not charged for hot water consumption during the interruption. Hot and cold water are metered separately; therefore, any water consumed during this period was billed at the applicable cold water tariff.A notice explaining this billing arrangement was issued to all residents and owners on 4 June 2026.We trust this clarifies the charges. Should you require further assistance with your account, please contact us at *** or via WhatsApp on +***8.
Kind regards,
The ismrt! Team
Remote Metering Solutions (RMS)'s reply28 Jul 2026, 10:16
Official
Good day, Lerato
Thank you for your feedback.We would like to clarify that the hot water charges reflected in May related to the previous billing period, as hot water consumption is billed in arrears.Residents were not charged for hot water consumption during the interruption. Hot and cold water are metered separately; therefore, any water consumed during this period was billed at the applicable cold water tariff.A notice explaining this billing arrangement was issued to all residents and owners on 4 June 2026.We trust this clarifies the charges. Should you require further assistance with your account, please contact us at *** or via WhatsApp on +***8.
Kind regards,
The ismrt! Team
Thank you for your feedback.We would like to clarify that the hot water charges reflected in May related to the previous billing period, as hot water consumption is billed in arrears.Residents were not charged for hot water consumption during the interruption. Hot and cold water are metered separately; therefore, any water consumed during this period was billed at the applicable cold water tariff.A notice explaining this billing arrangement was issued to all residents and owners on 4 June 2026.We trust this clarifies the charges. Should you require further assistance with your account, please contact us at *** or via WhatsApp on +***8.
Kind regards,
The ismrt! Team