NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About RCL Foods Grocery
How is RCL Foods Grocery rated on Hellopeter?
Hellopeter has tracked RCL Foods Grocery across 162 reviews. RCL Foods Grocery hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used RCL Foods Grocery? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2025
Ouma Buttermilk Rusks: box full of broken pieces, and a WhatsApp complaint line that doesn't fit
I ordered a 450 g box of Ouma Buttermilk Rusks (sliced) on Checkers Sixty60 on 9 October 2026. When I opened it, most of the rusks were broken into small chunks. Photos attached. At R67.99, that's disappointing. It doesn't matter where I bought them. It's an Ouma product, so I'm looking to RCL Foods to sort it out. I've had rusks delivered by Woolworths and never had a broken one. I tried the RCL customer care WhatsApp line first, but it's an automated form with fixed questions or "NO", and nowhere to explain the problem. *****After I sent the ***, it asked me for an *** and halaal details for chicken products. For rusks? Please look into this batch and contact me to resolve it.
1 reviews | Active since Oct 2025
Ouma Buttermilk Rusks: box full of broken pieces, and a WhatsApp complaint line that doesn't fit
I ordered a 450 g box of Ouma Buttermilk Rusks (sliced) on Checkers Sixty60 on 9 October 2026. When I opened it, most of the rusks were broken into small chunks. Photos attached. At R67.99, that's disappointing. It doesn't matter where I bought them. It's an Ouma product, so I'm looking to RCL Foods to sort it out. I've had rusks delivered by Woolworths and never had a broken one. I tried the RCL customer care WhatsApp line first, but it's an automated form with fixed questions or "NO", and nowhere to explain the problem. *****After I sent the ***, it asked me for an *** and halaal details for chicken products. For rusks? Please look into this batch and contact me to resolve it.
1 reviews | Active since Oct 2020
Pathetic customer service
On 6/7/26, I found in a box of 20 catmor wet food 2 packets food which had gone off. The previous week I found 1 pkt rotten food but just threw it away. This time I phoned RCL Foods and spoke to Zain. 7/7 received email from Thinus Brits reqursting details on the food box etc. I emailed it 8/7. A Claudia phoned requsting more info. She sent me an email then and said that they will send me a sms with voucher details as a form of goodwill 9/7. I acknowledged email 10/7 sent another email to Claudia. I found another 2 packets of rotten food in another box and wanted to know if a must load another complaint. No response 12/7. Phoned Claudia. She said that the refund was not yet processed and that she or someone from her office will let me know if I must load a new complaint. No one called me 177. Phoned Claudia 6 times. Number just unavailable. I'm a very disappointed customer. I gave 3 cats and use a box of 20 catmor a week. I will jot be buying Catmor again
1 reviews | Active since Oct 2020
Pathetic customer service
On 6/7/26, I found in a box of 20 catmor wet food 2 packets food which had gone off. The previous week I found 1 pkt rotten food but just threw it away. This time I phoned RCL Foods and spoke to Zain. 7/7 received email from Thinus Brits reqursting details on the food box etc. I emailed it 8/7. A Claudia phoned requsting more info. She sent me an email then and said that they will send me a sms with voucher details as a form of goodwill 9/7. I acknowledged email 10/7 sent another email to Claudia. I found another 2 packets of rotten food in another box and wanted to know if a must load another complaint. No response 12/7. Phoned Claudia. She said that the refund was not yet processed and that she or someone from her office will let me know if I must load a new complaint. No one called me 177. Phoned Claudia 6 times. Number just unavailable. I'm a very disappointed customer. I gave 3 cats and use a box of 20 catmor a week. I will jot be buying Catmor again
1 reviews | Active since Sept 2025
RCL Foods / Bobtail – Poor Follow-up After Complaint
I lodged a complaint regarding a Bobtail product, and on 3 days ago I received an email from RCL Foods apologising for the inconvenience. They advised that they would investigate the matter and send me a WiCode SMS voucher as a gesture of goodwill. Unfortunately, three days have passed, and I have not received the voucher, nor have I received any update or response despite waiting patiently. It's disappointing that after acknowledging the complaint and making a commitment, there has been no follow-through or communication. I would appreciate RCL Foods honouring what was promised and providing feedback on the status of my complaint. Hope this gets resolved promptly
1 reviews | Active since Sept 2025
RCL Foods / Bobtail – Poor Follow-up After Complaint
I lodged a complaint regarding a Bobtail product, and on 3 days ago I received an email from RCL Foods apologising for the inconvenience. They advised that they would investigate the matter and send me a WiCode SMS voucher as a gesture of goodwill. Unfortunately, three days have passed, and I have not received the voucher, nor have I received any update or response despite waiting patiently. It's disappointing that after acknowledging the complaint and making a commitment, there has been no follow-through or communication. I would appreciate RCL Foods honouring what was promised and providing feedback on the status of my complaint. Hope this gets resolved promptly
1 reviews | Active since Dec 2021
Flora Gold - RCL Foods
Flora Gold new taste is absolutely revolting! It makes one nauseous at an exorbitant price! You are forced to pay a high price for a product that now tastes disgusting. DO NOT BUY IT!!! We are being mislead by food products that are highly priced and chemically enhanced. All for our own health and safety, but are we really safe and is it really healthy? There's food for thought....I'm done with Flora Gold and ANY product associated with RCL Foods. For all we know we are slowly being poisoned.
1 reviews | Active since Dec 2021
Flora Gold - RCL Foods
Flora Gold new taste is absolutely revolting! It makes one nauseous at an exorbitant price! You are forced to pay a high price for a product that now tastes disgusting. DO NOT BUY IT!!! We are being mislead by food products that are highly priced and chemically enhanced. All for our own health and safety, but are we really safe and is it really healthy? There's food for thought....I'm done with Flora Gold and ANY product associated with RCL Foods. For all we know we are slowly being poisoned.
1 reviews | Active since Jun 2026
Poor service from RCL foods in Pretoria.
I have used Supreme cake flour since 2009 In December 2025 I bought 12.5 kg supreme cake flour that was substandard. I cold not find my receipt so I messaged RCL foods and they sent a courier to collect the flour. They sent me a R200 voucher which I failed to redeem after many attempts at different ShopRite branches. I drove to RCL flour depot hoping to just get a replacement but they told me that I had to use the voucher to purchase RCL products like rusks, peanut butter, selati sugar and pies among other things. The flour that I returned was not part of the options I was given to use the voucher for. I drove again from place to place but the management at the stores did not know how to process the voucher. It was now getting to costly for me so I gave up and the voucher also expired. I lost my flour, my time and my money driving around to redeem a voucher that was not redeemable and I am very unhappy with the kind of service I received. Why must I be forced to replace my flour with products I have never used all my life? I want my flour.
1 reviews | Active since Jun 2026
Poor service from RCL foods in Pretoria.
I have used Supreme cake flour since 2009 In December 2025 I bought 12.5 kg supreme cake flour that was substandard. I cold not find my receipt so I messaged RCL foods and they sent a courier to collect the flour. They sent me a R200 voucher which I failed to redeem after many attempts at different ShopRite branches. I drove to RCL flour depot hoping to just get a replacement but they told me that I had to use the voucher to purchase RCL products like rusks, peanut butter, selati sugar and pies among other things. The flour that I returned was not part of the options I was given to use the voucher for. I drove again from place to place but the management at the stores did not know how to process the voucher. It was now getting to costly for me so I gave up and the voucher also expired. I lost my flour, my time and my money driving around to redeem a voucher that was not redeemable and I am very unhappy with the kind of service I received. Why must I be forced to replace my flour with products I have never used all my life? I want my flour.
1 reviews | Active since Oct 2022
Four dogs seriously ill — two months of broken promises from RCL Foods
RCL Foods / Ultra Pet Product: Ultra Dog Special Diet Joint Health 12kg Batch: RF530012 / LF531012 — Best Before 13/04/2026 In early March 2026, all four of my dogs became seriously ill after consuming food from the same bag of Ultra Dog Special Diet Joint Health. Jack, my 16-year-old Jack Russell, was hospitalised for two days and formally diagnosed with Haemorrhagic Gastroenteritis. The remaining three dogs were treated at home under veterinary guidance with the same medication prescribed to Jack, with the exception of antibiotics. The bag was purchased on 1 March 2026 — four days before RCL Foods issued a nationwide recall on 5 March 2026. RCL Foods collected a formal 1kg sample from the bag on 18 March 2026 and committed in writing to sharing the investigation findings with me once completed. Despite this written commitment, multiple follow-up emails, and a phone call, I received nothing substantive for over two months. When I set a formal deadline, Thinus Brits (Grocery Customer Services) promised the report by 28 May 2026. No report was received. I have now formally lodged a complaint with the National Consumer Commission. I want to be clear that my issue is not with Absolute Pets, Cresta Crossing, who exchanged the bag without hesitation. My concern lies entirely with Ultra Dog and RCL Foods. I am simply asking for the answers I was promised.
1 reviews | Active since Oct 2022
Four dogs seriously ill — two months of broken promises from RCL Foods
RCL Foods / Ultra Pet Product: Ultra Dog Special Diet Joint Health 12kg Batch: RF530012 / LF531012 — Best Before 13/04/2026 In early March 2026, all four of my dogs became seriously ill after consuming food from the same bag of Ultra Dog Special Diet Joint Health. Jack, my 16-year-old Jack Russell, was hospitalised for two days and formally diagnosed with Haemorrhagic Gastroenteritis. The remaining three dogs were treated at home under veterinary guidance with the same medication prescribed to Jack, with the exception of antibiotics. The bag was purchased on 1 March 2026 — four days before RCL Foods issued a nationwide recall on 5 March 2026. RCL Foods collected a formal 1kg sample from the bag on 18 March 2026 and committed in writing to sharing the investigation findings with me once completed. Despite this written commitment, multiple follow-up emails, and a phone call, I received nothing substantive for over two months. When I set a formal deadline, Thinus Brits (Grocery Customer Services) promised the report by 28 May 2026. No report was received. I have now formally lodged a complaint with the National Consumer Commission. I want to be clear that my issue is not with Absolute Pets, Cresta Crossing, who exchanged the bag without hesitation. My concern lies entirely with Ultra Dog and RCL Foods. I am simply asking for the answers I was promised.