Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rain company is described by customers as a provider where billing and cancellation processes cause the deepest harm. A recurring theme is debit orders continuing long after cancellation, alongside prolonged outages and unreachable support. Billing, Contracts & Account Management (0.6) and Communication & Responsiveness (0.6) score lowest, while Customer Service & Support Quality (1.0) draws isolated praise for individual consultants.
Top Strengths:
- •Customer Service & Support Quality: A small group of customers praise individual consultants for polite telephone etiquette, clear explanations, and flexible payment arrangements. These interactions stand out precisely because most reviewers describe chatbot loops, dropped calls, and agents without authority to resolve anything.
TrustIndex
1.8
NPS Score
-83
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Rain company
What do customers say about Rain company?
Based on recent customer reviews, Rain company is described by customers as a provider where billing and cancellation processes cause the deepest harm. A recurring theme is debit orders continuing long after cancellation, alongside prolonged outages and unreachable support. Billing, Contracts & Account Management (0.6) and Communication & Responsiveness (0.6) score lowest, while Customer Service & Support Quality (1.0) draws isolated praise for individual consultants.
What is Rain company's biggest strength?
Rain company's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. A small group of customers praise individual consultants for polite telephone etiquette, clear explanations, and flexible payment arrangements. These interactions stand out precisely because most reviewers describe chatbot loops, dropped calls, and agents without authority to resolve anything.
What are the most common complaints about Rain company?
The most common complaint about Rain company, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers consistently report weeks or months without usable connectivity while still being debited in full. Advertised speeds are described as far below delivery, and forced migration from 4G to 5G is repeatedly blamed for degraded performance and dropped connections.
Is Rain company trustworthy?
Rain company has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 85 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (85)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2023
Urgent: Internet Connectivity Issue Since 13 October
I have been without a network connection since 13 October. When I contacted your customer service team, the agent advised that there was an issue with the nearest tower and rerouted my connection to the Madibeng tower, which is too far from my location. She attempted to reboot my router but was unsuccessful and advised that a member of the technical team would contact me. A technical team member called me yesterday, but the phone only rang three times before the call was disconnected. I called again and requested an urgent callback, explaining that I work from home and need the network issue resolved as soon as possible. However, I have still not received a callback. This prolonged service interruption is unacceptable, especially given that I rely on the internet to perform my work duties. Please treat this matter as urgent, resolve the connectivity issue, and provide me with feedback on when my service will be restored.
1 reviews | Active since Jul 2023
Urgent: Internet Connectivity Issue Since 13 October
I have been without a network connection since 13 October. When I contacted your customer service team, the agent advised that there was an issue with the nearest tower and rerouted my connection to the Madibeng tower, which is too far from my location. She attempted to reboot my router but was unsuccessful and advised that a member of the technical team would contact me. A technical team member called me yesterday, but the phone only rang three times before the call was disconnected. I called again and requested an urgent callback, explaining that I work from home and need the network issue resolved as soon as possible. However, I have still not received a callback. This prolonged service interruption is unacceptable, especially given that I rely on the internet to perform my work duties. Please treat this matter as urgent, resolve the connectivity issue, and provide me with feedback on when my service will be restored.
1 reviews | Active since Aug 2025
I am a Rain customer in Rustenburg. Contact: *** / *** I have had repeated confirmed outages in
No internet since 12 Oct - Latest Ref *** - Still offline - Rain charging full
1 reviews | Active since Aug 2025
I am a Rain customer in Rustenburg. Contact: *** / *** I have had repeated confirmed outages in
No internet since 12 Oct - Latest Ref *** - Still offline - Rain charging full
1 reviews | Active since Jun 2021
******** RAIN!!!! Take to Consumer court!!!!
I have been Complaining about Rain and the Lack of service for almost a year already!!! They have charged me for 5G and put me on a 4G aswell as Blatantly not giving me the 30Meg line I pay for!!! at Best I get under 10 Meg, A person gets led in Circles by an AI system that is programmed to frustrate the ************ out of a person!!! And once you get hold of a person, they are un-Audible and then hang up the line to never be heard from again!!! They say that a person can cancel their account on the app!?!?!? that button does not exist on their app!!!!! And the more a person asks to cancel their Account the more they ruin you in circles to avoid you canceling!!!! This Company is ******** and should be taken to the Consumer Court!!!! I HAVE NEVER BEEN MORE **************** FRUSTRATED BY A COMPANY IN MY ENTIRE LIFE!!!!
1 reviews | Active since Jun 2021
******** RAIN!!!! Take to Consumer court!!!!
I have been Complaining about Rain and the Lack of service for almost a year already!!! They have charged me for 5G and put me on a 4G aswell as Blatantly not giving me the 30Meg line I pay for!!! at Best I get under 10 Meg, A person gets led in Circles by an AI system that is programmed to frustrate the ************ out of a person!!! And once you get hold of a person, they are un-Audible and then hang up the line to never be heard from again!!! They say that a person can cancel their account on the app!?!?!? that button does not exist on their app!!!!! And the more a person asks to cancel their Account the more they ruin you in circles to avoid you canceling!!!! This Company is ******** and should be taken to the Consumer Court!!!! I HAVE NEVER BEEN MORE **************** FRUSTRATED BY A COMPANY IN MY ENTIRE LIFE!!!!
1 reviews | Active since May 2023
***** by Rain
Rain has been *****ulently debiting my account even after I went the bank to change my card the still managed to debit me and I have no affiliation with rain. Can I report this ***** to the ombudsman as well because this is frustrating having money coming out my account when I have no authorised this. I will also publish this in all media platforms. I want something done about this *****!
1 reviews | Active since May 2023
***** by Rain
Rain has been *****ulently debiting my account even after I went the bank to change my card the still managed to debit me and I have no affiliation with rain. Can I report this ***** to the ombudsman as well because this is frustrating having money coming out my account when I have no authorised this. I will also publish this in all media platforms. I want something done about this *****!
1 reviews | Active since Aug 2026
Rain cancellation
I have been trying to cancel my subscription with rain and they refuse to to cancel after they have tried to debit me twice for the same month and now are continuing to increase the money each month.
1 reviews | Active since Aug 2026
Bad service
Hello im having a problem i wanted 5g router from rain the lady who helped me send me a link and said i should pay within 30 minutes promised me i will get the router within 3 to 5 working days, that was on monday, after paying she never called to explain the whole process of getting my router, im not happy because im the one who is calling them they dont, they always tell me they will check with their delivery company i dont know how long i should wait its really fustrating the service im getting. I dont know what else to do because i needed this router this week as an emergency forces me.
1 reviews | Active since Aug 2026
Bad service
Hello im having a problem i wanted 5g router from rain the lady who helped me send me a link and said i should pay within 30 minutes promised me i will get the router within 3 to 5 working days, that was on monday, after paying she never called to explain the whole process of getting my router, im not happy because im the one who is calling them they dont, they always tell me they will check with their delivery company i dont know how long i should wait its really fustrating the service im getting. I dont know what else to do because i needed this router this week as an emergency forces me.