Urgent: Internet Connectivity Issue Since 13 October

I have been without a network connection since 13 October.

When I contacted your customer service team, the agent advised that there was an issue with the nearest tower and rerouted my connection to the Madibeng tower, which is too far from my location. She attempted to reboot my router but was unsuccessful and advised that a member of the technical team would contact me.

A technical team member called me yesterday, but the phone only rang three times before the call was disconnected. I called again and requested an urgent callback, explaining that I work from home and need the network issue resolved as soon as possible. However, I have still not received a callback.

This prolonged service interruption is unacceptable, especially given that I rely on the internet to perform my work duties.

Please treat this matter as urgent, resolve the connectivity issue, and provide me with feedback on when my service will be restored.