Based on recent customer reviews, Purple mobile leaves customers sharply divided. Satisfied clients praise quick handset delivery, friendly informative agents such as Sibongile, good network speed and affordable entry into a contract. Frustrated customers describe steep monthly instalments on entry level Samsung devices, airtime and data that is hard to claim, debit orders processed before phones arrive, partial refunds after cancellation, unresolved number porting from Vodacom, locked or pre-configured devices, and support that is difficult to reach by phone or WhatsApp.
TrustIndex
4
Â
NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Purple mobile
What do customers say about Purple mobile?
Based on recent customer reviews, Purple mobile leaves customers sharply divided. Satisfied clients praise quick handset delivery, friendly informative agents such as Sibongile, good network speed and affordable entry into a contract. Frustrated customers describe steep monthly instalments on entry level Samsung devices, airtime and data that is hard to claim, debit orders processed before phones arrive, partial refunds after cancellation, unresolved number porting from Vodacom, locked or pre-configured devices, and support that is difficult to reach by phone or WhatsApp.
Is Purple mobile trustworthy?
Purple mobile has a TrustIndex of 4 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 500 hours 30 min. Hellopeter has tracked Purple mobile across 342 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
EXPEMSIVE CONTRACT AND BAD SERVICE
One of the most expensive 18-month contracts I have ever had, yet the customer service is among the worst I have experienced. They struggle with even the most basic issues. I have been waiting for my June 2026 payment, and they have been sending me from pillar to post with endless promises but no resolution. I am relieved that my contract is ending this month. Based on my experience, I would not recommend this contract to anyone.
1 reviews | Active since Aug 2026
EXPEMSIVE CONTRACT AND BAD SERVICE
One of the most expensive 18-month contracts I have ever had, yet the customer service is among the worst I have experienced. They struggle with even the most basic issues. I have been waiting for my June 2026 payment, and they have been sending me from pillar to post with endless promises but no resolution. I am relieved that my contract is ending this month. Based on my experience, I would not recommend this contract to anyone.
1 reviews | Active since Jul 2026
Pathetic customer service
Received the device on the 2nd July 2026 and on the 7th of July the device started draining the power as oppose to it being charged. Raised the matter up with them this morning on the 8th and their agent is blaming me. If I battle with such petty things in the first 5 days of having the device, how is it going to be like moving forth. They must take their device. I don't need it anymore
1 reviews | Active since Jul 2026
Pathetic customer service
Received the device on the 2nd July 2026 and on the 7th of July the device started draining the power as oppose to it being charged. Raised the matter up with them this morning on the 8th and their agent is blaming me. If I battle with such petty things in the first 5 days of having the device, how is it going to be like moving forth. They must take their device. I don't need it anymore
1 reviews | Active since May 2026
Purple mobile *****sters
I app**** for a contract on purple mobile they phoned me and told me that I was approved, they told me that after my first payment went off on debit order they would send me the phone. Debit order went off 2 weeks later the device was send to me. I switched the phone on and it was locked it said I needed to sign papers that was sent to me with the phone take pictures and send it back the phone will then be activated, upon doing so the phone was activated I then realized the phone was already setup by purple mobile, WhatsApp and email and they have full control over the device device. This was never not once mentioned to me before I had the device activated. I immediately canceled the contract and asked for my money back. R1469.00 were deducted R585 were paid back to me. According to them they charged me for canceling the contract. They were not honest from the start. If I were to know that before hand that that have full control over the device emails WhatsApp and so forth I would never have gone ahead with it. Please feel free to contact me *** before you sign up with them. They are *****s. They will not be straight from the beginning they will take your money and not pay it back to you.
1 reviews | Active since May 2026
Purple mobile *****sters
I app**** for a contract on purple mobile they phoned me and told me that I was approved, they told me that after my first payment went off on debit order they would send me the phone. Debit order went off 2 weeks later the device was send to me. I switched the phone on and it was locked it said I needed to sign papers that was sent to me with the phone take pictures and send it back the phone will then be activated, upon doing so the phone was activated I then realized the phone was already setup by purple mobile, WhatsApp and email and they have full control over the device device. This was never not once mentioned to me before I had the device activated. I immediately canceled the contract and asked for my money back. R1469.00 were deducted R585 were paid back to me. According to them they charged me for canceling the contract. They were not honest from the start. If I were to know that before hand that that have full control over the device emails WhatsApp and so forth I would never have gone ahead with it. Please feel free to contact me *** before you sign up with them. They are *****s. They will not be straight from the beginning they will take your money and not pay it back to you.
1 reviews | Active since Jan 2024
Purple mobile is ****
It is the most expensive cellphone contracts you can ever get even the airtime.Imagine paying R670 per month for a AO5 Samsung for 18 months...and u still struggle to get your airtime data..It is the ****tiest cellphone provider I have ever been with
1 reviews | Active since Jan 2024
Purple mobile is ****
It is the most expensive cellphone contracts you can ever get even the airtime.Imagine paying R670 per month for a AO5 Samsung for 18 months...and u still struggle to get your airtime data..It is the ****tiest cellphone provider I have ever been with
1 reviews | Active since Mar 2024
Excellent service from staff,very informative and open
Excellent service from staff,very informative and open. They value their clients.
1 reviews | Active since Mar 2024
Excellent service from staff,very informative and open
Excellent service from staff,very informative and open. They value their clients.
1 reviews | Active since Oct 2023
Condescending "manager"
Wish I could give them a 0 star rating. The entitlement manager was laughing at me the whole time while talking. I asked to speak to someone above her and her response was that nobody was above her. The "manager" was condescending and unprofessional because according to her internal policies overwrite law and do not have to be in line of the South African Law. Is the acceptable? Professional?
1 reviews | Active since Oct 2023
Condescending "manager"
Wish I could give them a 0 star rating. The entitlement manager was laughing at me the whole time while talking. I asked to speak to someone above her and her response was that nobody was above her. The "manager" was condescending and unprofessional because according to her internal policies overwrite law and do not have to be in line of the South African Law. Is the acceptable? Professional?