NM
Nkanyiso M
1 reviews | Active since Jul 2026
08 Jul 2026, 11:19
Pathetic customer service
Received the device on the 2nd July 2026 and on the 7th of July the device started draining the power as oppose to it being charged. Raised the matter up with them this morning on the 8th and their agent is blaming me.
If I battle with such petty things in the first 5 days of having the device, how is it going to be like moving forth.
They must take their device. I don't need it anymore
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Purple mobile's replyOfficial
29 Jul 2026, 15:18Good day Nkanyiso,
Thank you for your review. We are sorry that your experience started with frustration and that you experienced a charging concern shortly after receiving your device.
The device supp**** was a Samsung Galaxy S22 Ultra CPO, which is a certified pre-owned/refurbished device, as per the selected package. When you reported the charging issue, our support team asked you to test the device with another charger so we could help determine whether the issue was with the charger/cable or the device itself. A return order was also offered so that our technical team could inspect the device if the issue continued.
We appreciate that you later updated our support team and apologized, confirming that after purchasing another cable the device was charging properly and that the issue appeared to be with the previous cables. We are glad to hear that the device itself is working.
We regret any frustration caused during the process and remain available on our official WhatsApp support line should you need any further assistance with your subscription or device.
Kind regards,
Purple Mobile Team
Purple Mobile Team
Purple mobile's reply29 Jul 2026, 15:18
Official
Good day Nkanyiso,
Thank you for your review. We are sorry that your experience started with frustration and that you experienced a charging concern shortly after receiving your device.
The device supp**** was a Samsung Galaxy S22 Ultra CPO, which is a certified pre-owned/refurbished device, as per the selected package. When you reported the charging issue, our support team asked you to test the device with another charger so we could help determine whether the issue was with the charger/cable or the device itself. A return order was also offered so that our technical team could inspect the device if the issue continued.
We appreciate that you later updated our support team and apologized, confirming that after purchasing another cable the device was charging properly and that the issue appeared to be with the previous cables. We are glad to hear that the device itself is working.
We regret any frustration caused during the process and remain available on our official WhatsApp support line should you need any further assistance with your subscription or device.
Kind regards,
Purple Mobile Team
Purple Mobile Team