JR
Jaco R

1 reviews | Active since May 2026

25 May 2026, 20:06

Purple mobile *****sters

I app**** for a contract on purple mobile they phoned me and told me that I was approved, they told me that after my first payment went off on debit order they would send me the phone. Debit order went off 2 weeks later the device was send to me. I switched the phone on and it was locked it said I needed to sign papers that was sent to me with the phone take pictures and send it back the phone will then be activated, upon doing so the phone was activated I then realized the phone was already setup by purple mobile, WhatsApp and email and they have full control over the device device. This was never not once mentioned to me before I had the device activated. I immediately canceled the contract and asked for my money back. R1469.00 were deducted R585 were paid back to me. According to them they charged me for canceling the contract. They were not honest from the start. If I were to know that before hand that that have full control over the device emails WhatsApp and so forth I would never have gone ahead with it. Please feel free to contact me *** before you sign up with them. They are *****s. They will not be straight from the beginning they will take your money and not pay it back to you.

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Replies (1)
Purple mobile
Purple mobile's reply05 Jun 2026, 10:39
Official
Good day Jaco,
Thank you for your feedback. We are sorry that you were unhappy with your experience.
For privacy reasons, we cannot discuss all account details publicly, but we do need to clarify a few points.
During the application process, our Subscription Agreement was sent to you by WhatsApp before final implementation, and you accepted the terms and conditions before the deal proceeded. The agreement explains that Purple Mobile devices are supp**** as part of a handset subscription model, that the device remains the property of Purple Mobile during the subscription period, and that Remote Device Management software is installed on the device before delivery.
Remote Device Management is used for device risk management, including non-payment, loss or theft. It does not give Purple Mobile access to your private WhatsApp messages, emails, photos, or personal content.
The initial payment amount, monthly subscription amount, DebiCheck process and delivery timeline were also confirmed before implementation. After you chose to cancel and return the device, Purple Mobile assisted with the return process. The refund was then calculated in line with the cancellation clause in the Subscription Agreement, which provides that a portion of the initial payment is non-refundable where cancellation takes place after payment and dispatch-related costs have already been incurred.
We do not agree with the allegations of dishonesty or *****. However, we understand that you were not comfortable continuing with the subscription, and we regret that the experience ended in this way.
If you would like the matter reviewed further, please contact us directly at *** so that we can assist you privately and professionally.
Kind regards,
Purple Mobile