RR
Ricardo R
1 reviews | Active since Jan 2024
21 May 2026, 13:54
Purple mobile is ****
It is the most expensive cellphone contracts you can ever get even the airtime.Imagine paying R670 per month for a AO5 Samsung for 18 months...and u still struggle to get your airtime data..It is the ****tiest cellphone provider I have ever been with
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Purple mobile's replyOfficial
19 Jun 2026, 14:31Dear Ricardo, thank you for your feedback. We’re sorry to hear that you feel this way and that you experienced frustration with your airtime and data.
We have reviewed the WhatsApp communication linked to your account. Our records show that the pricing, monthly subscription amount, package benefits, debit dates, and delivery process were shared with you before the agreement was accepted. The Samsung Galaxy AO5 subscription was accepted at R670 per month on the Orange package, and the agreement was only finalised after your confirmation and DebiCheck approval.
We also note your concern regarding airtime/data. Your package allocation and recharge dates are linked to the specific subscription and SIM number, and where there is confusion between multiple active subscriptions or SIMs, our support team can assist in checking the correct allocation.
We understand that this has caused frustration and we would like to review your account with you directly to ensure everything is clear and correctly allocated. Please contact us at *** with your account details so that we can investigate and assist further.
Kind regards,
Purple Mobile Team
Purple Mobile Team
Purple mobile's reply19 Jun 2026, 14:31
Official
Dear Ricardo, thank you for your feedback. We’re sorry to hear that you feel this way and that you experienced frustration with your airtime and data.
We have reviewed the WhatsApp communication linked to your account. Our records show that the pricing, monthly subscription amount, package benefits, debit dates, and delivery process were shared with you before the agreement was accepted. The Samsung Galaxy AO5 subscription was accepted at R670 per month on the Orange package, and the agreement was only finalised after your confirmation and DebiCheck approval.
We also note your concern regarding airtime/data. Your package allocation and recharge dates are linked to the specific subscription and SIM number, and where there is confusion between multiple active subscriptions or SIMs, our support team can assist in checking the correct allocation.
We understand that this has caused frustration and we would like to review your account with you directly to ensure everything is clear and correctly allocated. Please contact us at *** with your account details so that we can investigate and assist further.
Kind regards,
Purple Mobile Team
Purple Mobile Team