TN
Tau N
1 reviews | Active since Aug 2026
03 Aug 2026, 14:38
EXPEMSIVE CONTRACT AND BAD SERVICE
One of the most expensive 18-month contracts I have ever had, yet the customer service is among the worst I have experienced. They struggle with even the most basic issues. I have been waiting for my June 2026 payment, and they have been sending me from pillar to post with endless promises but no resolution. I am relieved that my contract is ending this month. Based on my experience, I would not recommend this contract to anyone.
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Purple mobile's replyOfficial
11 Aug 2026, 16:58Dear Tau, thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
We have reviewed the communication linked to your account. Our records show that the selected device, package, monthly subscription amount, payment dates, delivery process, and the terms of the subscription were shared with you before the agreement was accepted and the DebiCheck was approved.
We also note your concern regarding airtime/data and your June 2026 payment. Airtime and data allocations are linked to the specific subscription, SIM number, recharge date, and account/payment status. If there is any delay, payment allocation query, or recharge issue, we would like the opportunity to investigate it properly and provide clear feedback.
Please contact us so that we can review the matter and assist further.
Kind regards,
Purple Mobile Team
Purple Mobile Team
Purple mobile's reply11 Aug 2026, 16:58
Official
Dear Tau, thank you for your feedback. We’re sorry to hear that you feel disappointed with your experience.
We have reviewed the communication linked to your account. Our records show that the selected device, package, monthly subscription amount, payment dates, delivery process, and the terms of the subscription were shared with you before the agreement was accepted and the DebiCheck was approved.
We also note your concern regarding airtime/data and your June 2026 payment. Airtime and data allocations are linked to the specific subscription, SIM number, recharge date, and account/payment status. If there is any delay, payment allocation query, or recharge issue, we would like the opportunity to investigate it properly and provide clear feedback.
Please contact us so that we can review the matter and assist further.
Kind regards,
Purple Mobile Team
Purple Mobile Team