Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pizza Hut SA is described by customers as a brand whose experience varies sharply by branch, with the majority of feedback reporting serious breakdowns. Recurring themes include undercooked or burnt pizzas, deliveries stretching past two hours, missing or incorrect items, and refund promises that are never honoured. A small group of customers praise individual branches and named staff who genuinely rescue the experience.
Top Strengths:
- •Food Quality & Consistency: Food Quality & Consistency (1.4) is the least damaged theme. Customers praise Fourways, Northcliff and Benoni Farramere for fresh, hot, generously topped pizzas with strong flavour, showing the product can meet expectations when a branch executes properly.
TrustIndex
2
NPS Score
-63
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Pizza Hut SA
What do customers say about Pizza Hut SA?
Based on recent customer reviews, Pizza Hut SA is described by customers as a brand whose experience varies sharply by branch, with the majority of feedback reporting serious breakdowns. Recurring themes include undercooked or burnt pizzas, deliveries stretching past two hours, missing or incorrect items, and refund promises that are never honoured. A small group of customers praise individual branches and named staff who genuinely rescue the experience.
Is Pizza Hut SA trustworthy?
Pizza Hut SA has a TrustIndex of 2 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. Hellopeter has tracked Pizza Hut SA across 733 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Why? Oily. Never.
Only reason it's 1 star is because I can't give them half a star. You ever squeeze out the grease and it speaks to you and tells you the history of the world? How is it thin crust that is like bread and greasier than a leaky car? Do not recommend.
1 reviews | Active since Nov 2026
Why? Oily. Never.
Only reason it's 1 star is because I can't give them half a star. You ever squeeze out the grease and it speaks to you and tells you the history of the world? How is it thin crust that is like bread and greasier than a leaky car? Do not recommend.
1 reviews | Active since Oct 2021
Never again
People pls don't ever buy any of their specials.. Theres virtually no meat on the pizza . I purchased from pizza hut liberty mall.. Paid for extra cheese... they had the nerve to put weak cheese sauce intead. NEVER AGAIN
1 reviews | Active since Oct 2021
Never again
People pls don't ever buy any of their specials.. Theres virtually no meat on the pizza . I purchased from pizza hut liberty mall.. Paid for extra cheese... they had the nerve to put weak cheese sauce intead. NEVER AGAIN
1 reviews | Active since May 2024
Extremely poor service and an unacceptable attitude from Pizza Hut Fourways.
Extremely poor service and an unacceptable attitude from Pizza Hut Fourways. We placed a substantial online order for our office and paid for specific pizzas and soft drinks. When the order arrived, several of the pizzas we had paid for were missing, and the soft drinks were missing as well. We contacted Pizza Hut Fourways immediately to report the issue. Instead of apologising, taking responsibility, or offering any meaningful assistance, we were told that it was "not their fault ''and that we should have checked the order before leaving. That response is frankly unacceptable. We paid Pizza Hut to prepare and supply a complete order. It is not unreasonable to expect the restaurant to ensure that the order handed to the customer actually contains the items that were ordered and paid for. Shifting the blame onto the customer because the restaurant failed to pack the order correctly is extremely poor customer service. What makes this experience particularly disappointing is not simply that items were missing mistakes can happen. It is the complete lack of accountability when the mistake was brought to their attention. Instead of trying to resolve the problem, the branch effectively made it our responsibility. If this is how Pizza Hut Fourways treats customers when they raise a legitimate issue with an incomplete order, then the reputation of the brand means very little. Missing food is one problem. Refusing to take responsibility for it is another. The attitude we received was completely unacceptable, and this is certainly not the standard of service we expected from Pizza Hut.
1 reviews | Active since May 2024
Extremely poor service and an unacceptable attitude from Pizza Hut Fourways.
Extremely poor service and an unacceptable attitude from Pizza Hut Fourways. We placed a substantial online order for our office and paid for specific pizzas and soft drinks. When the order arrived, several of the pizzas we had paid for were missing, and the soft drinks were missing as well. We contacted Pizza Hut Fourways immediately to report the issue. Instead of apologising, taking responsibility, or offering any meaningful assistance, we were told that it was "not their fault ''and that we should have checked the order before leaving. That response is frankly unacceptable. We paid Pizza Hut to prepare and supply a complete order. It is not unreasonable to expect the restaurant to ensure that the order handed to the customer actually contains the items that were ordered and paid for. Shifting the blame onto the customer because the restaurant failed to pack the order correctly is extremely poor customer service. What makes this experience particularly disappointing is not simply that items were missing mistakes can happen. It is the complete lack of accountability when the mistake was brought to their attention. Instead of trying to resolve the problem, the branch effectively made it our responsibility. If this is how Pizza Hut Fourways treats customers when they raise a legitimate issue with an incomplete order, then the reputation of the brand means very little. Missing food is one problem. Refusing to take responsibility for it is another. The attitude we received was completely unacceptable, and this is certainly not the standard of service we expected from Pizza Hut.
1 reviews | Active since Sept 2026
Arrived at 11:41 AM for R20 Special, But Was Turned Away
⭐ **1-Star Review – Pizza Hut Park Square** **False advertising and extremely disappointing service.** I went to Pizza Hut Park Square today, **14 September 2026, at around 11:41 AM**, specifically because of the advertised **R20 Hut Drop** special. The adverti*****t clearly states that from **14–17 September**, between **11 AM and 3 PM**, customers can get a small Margherita, Pepperoni or Creamy Chicken pizza for **only R20**. When I got to the store, the cashier told me that the promotion only starts **tomorrow**. I then spoke to the manager, who said they were **trying to sort out the issue**. If the promotion is advertised as starting on **14 September**, customers should not arrive at the advertised start time only to be told that it isn't available. This is misleading advertising and a complete waste of customers' time. I have a screenshot of the actual adverti*****t showing the **14–17 September and 11 AM–3 PM** details. Pizza Hut needs to honour the promotion as advertised or clearly correct the advertising before sending customers to their stores. **Very disappointing experience at Pizza Hut Park Square.**
1 reviews | Active since Sept 2026
Arrived at 11:41 AM for R20 Special, But Was Turned Away
⭐ **1-Star Review – Pizza Hut Park Square** **False advertising and extremely disappointing service.** I went to Pizza Hut Park Square today, **14 September 2026, at around 11:41 AM**, specifically because of the advertised **R20 Hut Drop** special. The adverti*****t clearly states that from **14–17 September**, between **11 AM and 3 PM**, customers can get a small Margherita, Pepperoni or Creamy Chicken pizza for **only R20**. When I got to the store, the cashier told me that the promotion only starts **tomorrow**. I then spoke to the manager, who said they were **trying to sort out the issue**. If the promotion is advertised as starting on **14 September**, customers should not arrive at the advertised start time only to be told that it isn't available. This is misleading advertising and a complete waste of customers' time. I have a screenshot of the actual adverti*****t showing the **14–17 September and 11 AM–3 PM** details. Pizza Hut needs to honour the promotion as advertised or clearly correct the advertising before sending customers to their stores. **Very disappointing experience at Pizza Hut Park Square.**
1 reviews | Active since Apr 2026
Very disappointing experience at Pizza Hut North Riding
I ordered Pizza Hut as a surprise for my son’s birthday because it’s his favourite, and I’ve ordered from Pizza Hut before and always had a good experience. Unfortunately, my experience with the North Riding branch was absolutely pathetic. I scheduled the delivery through Uber, and when the pizzas arrived, every single pizza had an undercooked base. Not one of them had been properly cooked. This was incredibly disappointing, especially as it was a birthday surprise. I logged the issue with Uber, but unfortunately received no helpful feedback or resolution. This left me having to put all the pizzas into my own oven just to make them edible. The whole point of ordering a pizza is that you don’t want to cook. Having to finish cooking food that I had already paid for is simply unacceptable. What should have been a special birthday treat turned into a huge disappointment. I expected much better from Pizza Hut, particularly given that I’ve had good experiences with them in the past. Pizza Hut North Riding seriously needs to improve its quality control. Serving multiple pizzas with completely undercooked bases is not acceptable.
1 reviews | Active since Apr 2026
Very disappointing experience at Pizza Hut North Riding
I ordered Pizza Hut as a surprise for my son’s birthday because it’s his favourite, and I’ve ordered from Pizza Hut before and always had a good experience. Unfortunately, my experience with the North Riding branch was absolutely pathetic. I scheduled the delivery through Uber, and when the pizzas arrived, every single pizza had an undercooked base. Not one of them had been properly cooked. This was incredibly disappointing, especially as it was a birthday surprise. I logged the issue with Uber, but unfortunately received no helpful feedback or resolution. This left me having to put all the pizzas into my own oven just to make them edible. The whole point of ordering a pizza is that you don’t want to cook. Having to finish cooking food that I had already paid for is simply unacceptable. What should have been a special birthday treat turned into a huge disappointment. I expected much better from Pizza Hut, particularly given that I’ve had good experiences with them in the past. Pizza Hut North Riding seriously needs to improve its quality control. Serving multiple pizzas with completely undercooked bases is not acceptable.
1 reviews | Active since Mar 2025
Pizza hut
Hi went to pizza hut in rockgottege and I ordered BBQ and onion large took my pizza home gave my mom two slices and she said she can't as it's burning her mouth at the time I did not realise that the pizza was full of chillies this is the first time I ordered such a pizza. And I can tell you I don't mind hot stuff but it's not what I ordered. Even last month I ordered a special pizza and I waited almost 1 hour for from the same franchise. I am absolutely ****ed off at the service there is no management there they chat like they are holiday. Absolutely pathetic service
1 reviews | Active since Mar 2025
Pizza hut
Hi went to pizza hut in rockgottege and I ordered BBQ and onion large took my pizza home gave my mom two slices and she said she can't as it's burning her mouth at the time I did not realise that the pizza was full of chillies this is the first time I ordered such a pizza. And I can tell you I don't mind hot stuff but it's not what I ordered. Even last month I ordered a special pizza and I waited almost 1 hour for from the same franchise. I am absolutely ****ed off at the service there is no management there they chat like they are holiday. Absolutely pathetic service