Extremely poor service and an unacceptable attitude from Pizza Hut Fourways.

Extremely poor service and an unacceptable attitude from Pizza Hut Fourways.

We placed a substantial online order for our office and paid for specific pizzas and soft drinks. When the order arrived, several of the pizzas we had paid for were missing, and the soft drinks were missing as well.

We contacted Pizza Hut Fourways immediately to report the issue. Instead of apologising, taking responsibility, or offering any meaningful assistance, we were told that it was "not their fault ''and that we should have checked the order before leaving.

That response is frankly unacceptable.

We paid Pizza Hut to prepare and supply a complete order. It is not unreasonable to expect the restaurant to ensure that the order handed to the customer actually contains the items that were ordered and paid for. Shifting the blame onto the customer because the restaurant failed to pack the order correctly is extremely poor customer service.

What makes this experience particularly disappointing is not simply that items were missing mistakes can happen. It is the complete lack of accountability when the mistake was brought to their attention. Instead of trying to resolve the problem, the branch effectively made it our responsibility.

If this is how Pizza Hut Fourways treats customers when they raise a legitimate issue with an incomplete order, then the reputation of the brand means very little.

Missing food is one problem. Refusing to take responsibility for it is another. The attitude we received was completely unacceptable, and this is certainly not the standard of service we expected from Pizza Hut.