Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Nimble Group is described overwhelmingly negatively across every service theme. Customers consistently report difficulty obtaining paid-up, settlement and prescription letters after payment, ongoing collection calls on debts they say are settled, prescribed or not theirs, and unanswered emails. A recurring theme is credit bureau records left uncorrected, with only isolated praise for individual agents who take ownership.
Top Strengths:
- •Customer Service & Professional Guidance: The clearest bright spots are named agents. Kashiefa Peterson is repeatedly described as friendly, professional and quick to resolve settlements, while Jamie Sonnenberg, Angela Benjamin and Kwakho are credited with keeping promises and following through.
Replied to 90% of negative reviews
Reply time on negative reviews: 94h 60m
TrustIndex
2.1
Ranking
#22
in Debt Management
Reply Time
94h 51m
NPS Score
-91
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 94h 60m
Nov '25 - Oct '26
Frequently Asked Questions About Nimble Group
What do customers say about Nimble Group?
Based on recent customer reviews, Nimble Group is described overwhelmingly negatively across every service theme. Customers consistently report difficulty obtaining paid-up, settlement and prescription letters after payment, ongoing collection calls on debts they say are settled, prescribed or not theirs, and unanswered emails. A recurring theme is credit bureau records left uncorrected, with only isolated praise for individual agents who take ownership.
What is Nimble Group's biggest strength?
Nimble Group's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. The clearest bright spots are named agents. Kashiefa Peterson is repeatedly described as friendly, professional and quick to resolve settlements, while Jamie Sonnenberg, Angela Benjamin and Kwakho are credited with keeping promises and following through.
What are the most common complaints about Nimble Group?
The most common complaint about Nimble Group, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Customers consistently report paid-up and settlement letters withheld after full payment, debits continuing after settlement, refunds delayed for months, and proof of payment sent repeatedly while balances remain unchanged or increase.
How does Nimble Group compare to other Debt Management companies?
Nimble Group scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (1.4); their weakest is Clearance & Credit (0.9). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Nimble Group trustworthy?
Nimble Group has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 440 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 94 hours 60 min. Hellopeter has tracked Nimble Group across 2,612 total reviews. How is the TrustIndex calculated? →
Recent reviews (440)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2025
Please remove my number I'm not Busisiwe and I never had an account with Vodacom.
Ever since I started using my current cellphone number three years ago, I have been receiving messages and calls saying I'm Busisiwe and I must pay Nimble for a Vodacom account . Been up and down with the agents they promise to help and remove my number but no win.
1 reviews | Active since Jun 2025
Please remove my number I'm not Busisiwe and I never had an account with Vodacom.
Ever since I started using my current cellphone number three years ago, I have been receiving messages and calls saying I'm Busisiwe and I must pay Nimble for a Vodacom account . Been up and down with the agents they promise to help and remove my number but no win.
1 reviews | Active since Dec 2024
Bad experience
Nimble Group has been calling me with different numbers for a zone fitness account where a contract ended long time ago. Can my number please be removed from the database. This is harassment.
1 reviews | Active since Dec 2024
Bad experience
Nimble Group has been calling me with different numbers for a zone fitness account where a contract ended long time ago. Can my number please be removed from the database. This is harassment.
1 reviews | Active since Jan 2022
Harrassing me looking for someone else
They have been sending me messages NON STOP looking for an ex employee. I have asked via phone calls and whatsapp to have my number removed, however, they are keeping on harassing me.
1 reviews | Active since Apr 2012
Horrible Harasssment
I am sick and tired of the constant harassment I get from Nimble Group regarding my *** Settlement.I am currently dealing with *** and have on numerous times informed one Sihle of this.Its truly annoying and must STOP immediately.
1 reviews | Active since Apr 2012
Horrible Harasssment
I am sick and tired of the constant harassment I get from Nimble Group regarding my *** Settlement.I am currently dealing with *** and have on numerous times informed one Sihle of this.Its truly annoying and must STOP immediately.
1 reviews | Active since Jan 2013
******** and **********!!!!!
This ********** company, keeps on contacting people claiming that a person owe SARS money. YET, they cannot provide ANY further details. Their contact numbers on their website doesn't work either!!! It is long overdue, that the authorities start taking action and close down this company!!!
1 reviews | Active since Jan 2013
******** and **********!!!!!
This ********** company, keeps on contacting people claiming that a person owe SARS money. YET, they cannot provide ANY further details. Their contact numbers on their website doesn't work either!!! It is long overdue, that the authorities start taking action and close down this company!!!
1 reviews | Active since May 2026
Bad bad experience
I was handed over to this Nimble group for not paying my *** after a month of being handed over I did paid up my *** and I asked for paid up letter I was told that paid up letter it takes up to 14 days to be available now its almost 2 months I haven't received my paid up letter when I call they told me stories no one is taking me serious
1 reviews | Active since May 2026
Bad bad experience
I was handed over to this Nimble group for not paying my *** after a month of being handed over I did paid up my *** and I asked for paid up letter I was told that paid up letter it takes up to 14 days to be available now its almost 2 months I haven't received my paid up letter when I call they told me stories no one is taking me serious
1 reviews | Active since Mar 2011
Unsolicited calls for TV Licence for unknown Whitney
I have been receiving calls for a number of years for a Whitney...firstly I am a male and have requested them to remove my number...The lady that called me today is so damn rude and when I asked her for her manager name she dropped the call...how do I report this and have them removed my details...please listen to the call to ***.
1 reviews | Active since Mar 2011
Unsolicited calls for TV Licence for unknown Whitney
I have been receiving calls for a number of years for a Whitney...firstly I am a male and have requested them to remove my number...The lady that called me today is so damn rude and when I asked her for her manager name she dropped the call...how do I report this and have them removed my details...please listen to the call to ***.
1 reviews | Active since Oct 2026
Poor Customer Service
I have an outstanding balance with Wonga loan of R6812, on the 14th of July 2026 this loan was handed over to Nimble Credit Solutions, unfortunately due to unforeseen circumstances I was unable to cover the debit orders I had set with the external debt collectors. In the beginning of October Nimble Credit Solutions had told me that my loan had been handed back to Wonga, however on the website I cannot access any of my loan documents or access any payment method for the arrears amount. This is frustrating as already interests have been charged of R112 from both Wonga and Nimble Credit solutions, and Wonga placing a transaction on my account of R966 which I'm not aware of. Both Credit Service Providers have provided feedback that don't help in terms of me being able to pay the arrears outstanding balance of the loan amount through a pay link.
1 reviews | Active since Oct 2026
Poor Customer Service
I have an outstanding balance with Wonga loan of R6812, on the 14th of July 2026 this loan was handed over to Nimble Credit Solutions, unfortunately due to unforeseen circumstances I was unable to cover the debit orders I had set with the external debt collectors. In the beginning of October Nimble Credit Solutions had told me that my loan had been handed back to Wonga, however on the website I cannot access any of my loan documents or access any payment method for the arrears amount. This is frustrating as already interests have been charged of R112 from both Wonga and Nimble Credit solutions, and Wonga placing a transaction on my account of R966 which I'm not aware of. Both Credit Service Providers have provided feedback that don't help in terms of me being able to pay the arrears outstanding balance of the loan amount through a pay link.