Poor Customer Service

I have an outstanding balance with Wonga loan of R6812, on the 14th of July 2026 this loan was handed over to Nimble Credit Solutions, unfortunately due to unforeseen circumstances I was unable to cover the debit orders I had set with the external debt collectors. In the beginning of October Nimble Credit Solutions had told me that my loan had been handed back to Wonga, however on the website I cannot access any of my loan documents or access any payment method for the arrears amount. This is frustrating as already interests have been charged of R112 from both Wonga and Nimble Credit solutions, and Wonga placing a transaction on my account of R966 which I'm not aware of. Both Credit Service Providers have provided feedback that don't help in terms of me being able to pay the arrears outstanding balance of the loan amount through a pay link.