Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 28m
TrustIndex
9.9
Ranking
#14
in Home Insurance
Reply Time
2h 27m
NPS Score
64
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 28m
Oct '25 - Sep '26
Frequently Asked Questions About Naked Insurance
What do customers say about Naked Insurance?
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
What is Naked Insurance's biggest strength?
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
What are the most common complaints about Naked Insurance?
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Most claims are approved within days, yet a persistent minority describe device claims rejected on technicalities such as missing selfies, CCTV footage or device age, alongside multi month motor and building claim delays.
How does Naked Insurance compare to other Car Insurance companies?
Naked Insurance scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (3.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Naked Insurance trustworthy?
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,206 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 28 min. Hellopeter has tracked Naked Insurance across 9,152 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,206)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I lost my phone Friday afternoon and claimed Friday night, the responses were so quick and I love...
I lost my phone Friday afternoon and claimed Friday night, the responses were so quick and I loved that as I was already panicking and couldn't wait for too long. My claim was approved yesterday and today which is a Tuesday I'm sorted and waiting for my new phone to arrive, I have no complaints at all♥️
1 reviews | Active since Sept 2026
I lost my phone Friday afternoon and claimed Friday night, the responses were so quick and I love...
I lost my phone Friday afternoon and claimed Friday night, the responses were so quick and I loved that as I was already panicking and couldn't wait for too long. My claim was approved yesterday and today which is a Tuesday I'm sorted and waiting for my new phone to arrive, I have no complaints at all♥️
1 reviews | Active since Sept 2026
It was a great experience even though I was giving Naked a hard time by responding but they were ...
It was a great experience even though I was giving Naked a hard time by responding but they were patient with me
1 reviews | Active since Nov 2023
I just started with Naked insurance and sofar I'm loving it , they almost respnd instantly and ma...
I just started with Naked insurance and sofar I'm loving it , they almost respnd instantly and make feel taken care of i relly do appreciate it and it's very easy to use wich makes my 5 star rating worth while. I haven't experienced such a good service from any other insurer
1 reviews | Active since Nov 2023
I just started with Naked insurance and sofar I'm loving it , they almost respnd instantly and ma...
I just started with Naked insurance and sofar I'm loving it , they almost respnd instantly and make feel taken care of i relly do appreciate it and it's very easy to use wich makes my 5 star rating worth while. I haven't experienced such a good service from any other insurer
1 reviews | Active since Jan 2026
Absolutely BRILLIANT
Absolutely BRILLIANT! I've (unfortunately) had to claim twice since being with Naked over the last 5 years, and every experience has been nothing short of AMAZING! The speed, the comms, the feedback, the, the claims process and payouts has been smoothe, with literally 0 hassles! I'd highly recommend that you relook your insurances, and change over to Naked
1 reviews | Active since Jan 2026
Absolutely BRILLIANT
Absolutely BRILLIANT! I've (unfortunately) had to claim twice since being with Naked over the last 5 years, and every experience has been nothing short of AMAZING! The speed, the comms, the feedback, the, the claims process and payouts has been smoothe, with literally 0 hassles! I'd highly recommend that you relook your insurances, and change over to Naked
1 reviews | Active since Dec 2021
I was recently involved in a car accident
I was recently involved in a car accident. From time of calling for a tow truck to them actioning the request was less than 45 minutes. From there they communicated daily on the status of my claim. I was appraised of the way forward at all times. Overall it was a really great experience
1 reviews | Active since Dec 2021
I was recently involved in a car accident
I was recently involved in a car accident. From time of calling for a tow truck to them actioning the request was less than 45 minutes. From there they communicated daily on the status of my claim. I was appraised of the way forward at all times. Overall it was a really great experience