Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 33m
TrustIndex
9.9
Ranking
#14
in Home Insurance
Reply Time
2h 32m
NPS Score
64
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 33m
Oct '25 - Sep '26
Frequently Asked Questions About Naked Insurance
What do customers say about Naked Insurance?
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
What is Naked Insurance's biggest strength?
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
What are the most common complaints about Naked Insurance?
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Most claims are approved within days, yet a persistent minority describe device claims rejected on technicalities such as missing selfies, CCTV footage or device age, alongside multi month motor and building claim delays.
How does Naked Insurance compare to other Car Insurance companies?
Naked Insurance scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (3.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Naked Insurance trustworthy?
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,210 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 33 min. Hellopeter has tracked Naked Insurance across 9,133 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,210)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2016
Heidi from Naked Insurance is a star
Naked Insurance has been my choice for years now. I had a claim and Heidi was just amazing, giving me feedback all the time, keeping me up to date. Heidi was exceptional Thank you. Claim was done in 24hrs
1 reviews | Active since May 2016
Heidi from Naked Insurance is a star
Naked Insurance has been my choice for years now. I had a claim and Heidi was just amazing, giving me feedback all the time, keeping me up to date. Heidi was exceptional Thank you. Claim was done in 24hrs
1 reviews | Active since Dec 2020
The claims process was easy and the claim was approved within 48hours
The claims process was easy and the claim was approved within 48hours
1 reviews | Active since Dec 2020
The claims process was easy and the claim was approved within 48hours
The claims process was easy and the claim was approved within 48hours
1 reviews | Active since Feb 2026
Maartens Kruger
I wish I could give a higher rating as 5 stars. I had the misfortune of my car being ****** last week Sunday. From the get go Naked and the angel of their company Verushka handled my claim with the highest proficiency and urgency that is almost unheard of in South Africa. My claim was sorted in less than two weeks with daily feedback. The service was world class and I will highly recommend Naked Insurance and I hope you have the pleasure of dealing with Verushka but I am convinced the other agents are just as awesome Thanks again from the bottom of my heart Maartens
1 reviews | Active since Feb 2026
Maartens Kruger
I wish I could give a higher rating as 5 stars. I had the misfortune of my car being ****** last week Sunday. From the get go Naked and the angel of their company Verushka handled my claim with the highest proficiency and urgency that is almost unheard of in South Africa. My claim was sorted in less than two weeks with daily feedback. The service was world class and I will highly recommend Naked Insurance and I hope you have the pleasure of dealing with Verushka but I am convinced the other agents are just as awesome Thanks again from the bottom of my heart Maartens
1 reviews | Active since Aug 2019
Samuel from Naked Insurance was exceptionally fast in processing and communicating with my claim
Samuel from Naked Insurance was exceptionally fast in processing and communicating with my claim. A legal consultant contacted me during the process which put my mind at ease as the claim needed to claimed back.
1 reviews | Active since Aug 2019
Samuel from Naked Insurance was exceptionally fast in processing and communicating with my claim
Samuel from Naked Insurance was exceptionally fast in processing and communicating with my claim. A legal consultant contacted me during the process which put my mind at ease as the claim needed to claimed back.
1 reviews | Active since Jan 2020
Excellent service from Naked Insurance
I had to claim for a windscreen. The process was very simple and straightforward plus the claim was approved within minutes. The windscreen was replaced within a few days by a company called Glass Group. I did not have to take my car to in as the replacement was done in my preferred location. I’m very impressed with the convenience of Naked and the quality of the service and professionalism provided by the Glass Group.
1 reviews | Active since Jan 2020
Excellent service from Naked Insurance
I had to claim for a windscreen. The process was very simple and straightforward plus the claim was approved within minutes. The windscreen was replaced within a few days by a company called Glass Group. I did not have to take my car to in as the replacement was done in my preferred location. I’m very impressed with the convenience of Naked and the quality of the service and professionalism provided by the Glass Group.
1 reviews | Active since Jun 2020
Very impressed with Naked Ins digital system
Very impressed with Naked Ins digital system. Thought when it came to a claim "Here comes problems". Couldn't have been more wrong. Friendly, efficient, fair and no hassels. Thank you Naked & Khanyi. 🤩
1 reviews | Active since Jun 2020
Very impressed with Naked Ins digital system
Very impressed with Naked Ins digital system. Thought when it came to a claim "Here comes problems". Couldn't have been more wrong. Friendly, efficient, fair and no hassels. Thank you Naked & Khanyi. 🤩