Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
Top Strengths:
- •Agent Quality & Customer Care: Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 29m
TrustIndex
9.9
Ranking
#14
in Home Insurance
Reply Time
2h 27m
NPS Score
64
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 29m
Oct '25 - Sep '26
Frequently Asked Questions About Naked Insurance
What do customers say about Naked Insurance?
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
What is Naked Insurance's biggest strength?
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
What are the most common complaints about Naked Insurance?
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Most claims are approved within days, yet a persistent minority describe device claims rejected on technicalities such as missing selfies, CCTV footage or device age, alongside multi month motor and building claim delays.
How does Naked Insurance compare to other Car Insurance companies?
Naked Insurance scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (3.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Is Naked Insurance trustworthy?
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,197 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 29 min. Hellopeter has tracked Naked Insurance across 9,143 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,197)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2023
I was prioritized, kept in the loop and my claim was handled with care and was stress-free
I was prioritized, kept in the loop and my claim was handled with care and was stress-free. I would be their client once more .
1 reviews | Active since Dec 2023
Keletso was an absolute pleasure to work with, her speed and willingness to help was beautiful
Keletso was an absolute pleasure to work with, her speed and willingness to help was beautiful. This was my first time going through something like this and I was so glad that she was the one assisting me
1 reviews | Active since Dec 2023
Keletso was an absolute pleasure to work with, her speed and willingness to help was beautiful
Keletso was an absolute pleasure to work with, her speed and willingness to help was beautiful. This was my first time going through something like this and I was so glad that she was the one assisting me
1 reviews | Active since Sept 2026
Everybody was spectacular through throughout the entire process
Everybody was spectacular through throughout the entire process. Nolitha my claims handler was outstanding. The panel beater that they assigned was immaculate. Their timing was unbelievable and the workmanship was top notch. I'm so confident in naked insurance being the right choice for me after going through the claims process for the first time.
1 reviews | Active since Sept 2026
Everybody was spectacular through throughout the entire process
Everybody was spectacular through throughout the entire process. Nolitha my claims handler was outstanding. The panel beater that they assigned was immaculate. Their timing was unbelievable and the workmanship was top notch. I'm so confident in naked insurance being the right choice for me after going through the claims process for the first time.
1 reviews | Active since Jun 2021
Excellent claims support from Samuel and the Naked team
I had a motor claim that became a little more complicated than expected, and Samuel's assistance throughout the process was excellent. He was consistently responsive, patient and clear, kept me updated as things progressed, and genuinely helped move the claim forward whenever something needed attention. What stood out most was how human and straightforward the communication felt. Claims are usually the point where you really find out what an insurer's service is like, and my experience with Samuel and the Naked team was genuinely very positive. The main repair process was ultimately sorted out, and I really appreciated the support throughout. Thank you Samuel and the Naked team.
1 reviews | Active since Jun 2021
Excellent claims support from Samuel and the Naked team
I had a motor claim that became a little more complicated than expected, and Samuel's assistance throughout the process was excellent. He was consistently responsive, patient and clear, kept me updated as things progressed, and genuinely helped move the claim forward whenever something needed attention. What stood out most was how human and straightforward the communication felt. Claims are usually the point where you really find out what an insurer's service is like, and my experience with Samuel and the Naked team was genuinely very positive. The main repair process was ultimately sorted out, and I really appreciated the support throughout. Thank you Samuel and the Naked team.