Naked Insurance
Verified Business
|4.6|2,207 Reviews (last 12 months)|Responds in 2h 31m
Naked Insurance
Verified Business
|4.6
2,207 Reviews (last 12 months)
Responds in 2h 31m
Scores reflect the Overall AI Score for each category
Naked Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 33m
TrustIndex
9.9
Ranking
#14
in Home Insurance
Reply Time
2h 31m
NPS Score
64
Recommended: Very Likely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 33m
Oct '25 - Sep '26
Based on recent customer reviews, Naked Insurance is widely praised for a fast, app driven claims journey and consistently responsive consultants. Customers repeatedly describe claims approved within days, windscreen and device replacements handled at home, and named agents who communicate proactively. The clearest friction sits in device claim validation, replacement valuations against insured amounts, and inconsistent panel beater workmanship on longer motor repairs.
Naked Insurance's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Customers name individual consultants such as Tieho, Mandisa, Nombulelo, Sandile and Jennika, describing them as empathetic, patient and proactive. Reviewers frequently say agents replied within minutes and made a stressful loss feel manageable.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
AMAZING! It was such a smooth and quick process. I was assisted by Katelyn who was so quick with emails it felt like a WhatsApp chat. At no point did I have to wait for her to get back to me! The moment I buy my new device, I will insure it with Naked again
1 reviews | Active since Sept 2026
AMAZING! It was such a smooth and quick process. I was assisted by Katelyn who was so quick with emails it felt like a WhatsApp chat. At no point did I have to wait for her to get back to me! The moment I buy my new device, I will insure it with Naked again
1 reviews | Active since May 2021
I had no issues getting money into my account following my claim. The process of logging a claim is very quick (via the app) and they approved the claim within a few days without giving me any issues.
1 reviews | Active since May 2021
I had no issues getting money into my account following my claim. The process of logging a claim is very quick (via the app) and they approved the claim within a few days without giving me any issues.
1 reviews | Active since Mar 2009
The service was exceptional good and staff empathetic and kind
1 reviews | Active since Mar 2009
The service was exceptional good and staff empathetic and kind
The most common complaint about Naked Insurance, based on Hellopeter's AI analysis of recent customer reviews, is Claims Handling & Resolution. Most claims are approved within days, yet a persistent minority describe device claims rejected on technicalities such as missing selfies, CCTV footage or device age, alongside multi month motor and building claim delays.
Naked Insurance scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Car Insurance, compared to the Car Insurance industry average of 3.2. Their strongest theme is Agent Service (4.6); their weakest is Pricing & Excess (3.3). The top AI-rated Car Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Naked Insurance has a TrustIndex of 9.9 out of 10 on Hellopeter, based on 2,207 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 33 min. Hellopeter has tracked Naked Insurance across 9,121 total reviews. How is the TrustIndex calculated? →