Bad service

So my TV accidently fell, and Naked refused to pay for it. One thing that annoyed me the most was the fact that, when I signed up for household content, I was never given a chance to write a list of what I wanted to insure. 99.9% of people have tv's in their household. I've been paying an extra 200+ every month for nothing. I could have saved this money for my children. Very upset. I'm really worried on keeping my vehicle with them. I don't trust them anymore. They will find a loophole not to pay. I'm shopping around for a better insurance company