Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum (SA) is described overwhelmingly through the lens of delayed fund withdrawals, provident and death claims that stall for months, and communication that only moves when customers chase it publicly. A visible minority of reviews single out individual consultants who take full ownership, resolve queries quickly and keep members informed, showing the standard the business is capable of delivering.
Top Strengths:
- •Customer Service & Professional Guidance: Customer Service & Professional Guidance (2.2) carries almost all the positive sentiment. Named consultants including Bongiwe, Zodwa, Mpo, Lerato and Ros Naicker are praised for patience, ownership and proactive updates, though rude or apathetic call centre handling remains a strong counterweight.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 12m
TrustIndex
3.4
Ranking
#15
in Investments & Wealth
Reply Time
8h 36m
NPS Score
-65
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 12m
Nov '25 - Oct '26
Frequently Asked Questions About Momentum (SA)
What do customers say about Momentum (SA)?
Based on recent customer reviews, Momentum (SA) is described overwhelmingly through the lens of delayed fund withdrawals, provident and death claims that stall for months, and communication that only moves when customers chase it publicly. A visible minority of reviews single out individual consultants who take full ownership, resolve queries quickly and keep members informed, showing the standard the business is capable of delivering.
What is Momentum (SA)'s biggest strength?
Momentum (SA)'s biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (2.2) carries almost all the positive sentiment. Named consultants including Bongiwe, Zodwa, Mpo, Lerato and Ros Naicker are praised for patience, ownership and proactive updates, though rude or apathetic call centre handling remains a strong counterweight.
What are the most common complaints about Momentum (SA)?
The most common complaint about Momentum (SA), based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (0.6) suffers from Recognition of Transfer and tax directive errors that block SARS filing, terms such as lapse rules and two pot limits surfacing only at claim stage, and reported disregard of Adjudicator determinations.
How does Momentum (SA) compare to other Investments & Wealth companies?
Momentum (SA) scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (2.8); their weakest is Trust & Ethics (0.9). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is Momentum (SA) trustworthy?
Momentum (SA) has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 481 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 12 min. Hellopeter has tracked Momentum (SA) across 5,224 total reviews. How is the TrustIndex calculated? →
Recent reviews (481)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2019
Lost retirement fund
Had a bad experience,I once took a retirement fund,but stopped,when I inquired they say there is no such policy with them,meaning I have lost my retirement money that I was contributing with them,so bad.
1 reviews | Active since Sept 2026
VERY TERRIBLE
GOOD DAY I WOULD LIKE TO REPORT THAT THIS COMPANY IS REALLY BAD WITH THEIR SERVICES ARE ********* IS VERY BAD ..I WAS REGISTRED UNDER THIS COMPANY WITH THE COMAPNY (ZONEFITNESS LENASIA) I RESIGNED FROM THE COMPANY IN JULY 2026 I WAS TOLD IM GOING TO GET PAID OUT ALL MY RETIREMENT MONEY BUT I HAVE BEEN WAITING FOR FEEDBACK FOR THE PAST 2 MONTHS ..EVERYTIME I CALL THE NUMBER FOR ASSISTANT I GET PUT ON HOLD FOR MORE THAN 5 MINUTES ON VOICEMAIL(I SPENT OVER R100s AIRTIME TO CALL MOMENTUM BUT NO RESPONSE) ...IVE BEEN REALLY PATIENT WITH THIS COMPANY BUT THEY HAVE BEEN IGNORING MY EMAILS AND NOT GIVING ME FEEDBACK ...I WANT THIS COMPANY TO PAY OUT ALL MY MONEY I DONT WANT TO INVEST ANYTHING FOR RETIREMENT MONEY ..IM UNEMPLOYED AND I NEED THE MONEY AND I HAVE REALLY NO PATIENTS WITH THIS COMPANY ...I DONT WANT TO INVEST ANY MONEY THAT I HAVE WORKED FOR AND I WANT ALL MY MONEY I DONT WANT THIS COMPANY TO KEEP ANY RETIREMENT MONEY INVESTED I WANT ALL MY MONEY, NOT A R900 ..I WANT THE PROVIDENT FUND AND RETIREMENT MONEY PAID OUT BY TODAY HERE ARE MY CONTACT DETAILS :***
1 reviews | Active since Sept 2026
VERY TERRIBLE
GOOD DAY I WOULD LIKE TO REPORT THAT THIS COMPANY IS REALLY BAD WITH THEIR SERVICES ARE ********* IS VERY BAD ..I WAS REGISTRED UNDER THIS COMPANY WITH THE COMAPNY (ZONEFITNESS LENASIA) I RESIGNED FROM THE COMPANY IN JULY 2026 I WAS TOLD IM GOING TO GET PAID OUT ALL MY RETIREMENT MONEY BUT I HAVE BEEN WAITING FOR FEEDBACK FOR THE PAST 2 MONTHS ..EVERYTIME I CALL THE NUMBER FOR ASSISTANT I GET PUT ON HOLD FOR MORE THAN 5 MINUTES ON VOICEMAIL(I SPENT OVER R100s AIRTIME TO CALL MOMENTUM BUT NO RESPONSE) ...IVE BEEN REALLY PATIENT WITH THIS COMPANY BUT THEY HAVE BEEN IGNORING MY EMAILS AND NOT GIVING ME FEEDBACK ...I WANT THIS COMPANY TO PAY OUT ALL MY MONEY I DONT WANT TO INVEST ANYTHING FOR RETIREMENT MONEY ..IM UNEMPLOYED AND I NEED THE MONEY AND I HAVE REALLY NO PATIENTS WITH THIS COMPANY ...I DONT WANT TO INVEST ANY MONEY THAT I HAVE WORKED FOR AND I WANT ALL MY MONEY I DONT WANT THIS COMPANY TO KEEP ANY RETIREMENT MONEY INVESTED I WANT ALL MY MONEY, NOT A R900 ..I WANT THE PROVIDENT FUND AND RETIREMENT MONEY PAID OUT BY TODAY HERE ARE MY CONTACT DETAILS :***
1 reviews | Active since Apr 2025
Something terribly wrong here
Hi Please provide assistance at you Momentum Funds at Work Umbrella Fund division. there's an issue with FSCA and how your fund name is registered on their portal. Users are struggling to transfer funds from other funds.
1 reviews | Active since Apr 2025
Something terribly wrong here
Hi Please provide assistance at you Momentum Funds at Work Umbrella Fund division. there's an issue with FSCA and how your fund name is registered on their portal. Users are struggling to transfer funds from other funds.
1 reviews | Active since Jul 2024
Abuse of deceased member's children
Hello Peter. I write this in distress and frustration over Momentum Insurers dishonour. About 4 years ago, I lost my sister who'd taken out the Child Education Benefit policy with Momentum for her 2 children. The eldest child, my niece, who has lost both parents is currently in her final year at university. For the first 2 years, Momentum, with the help of PPS (my sister's last employer) honoured the policy when it came to my niece. In the 3rd year, Momentum decided that it would not cover tuition as promised because they were not informed by the university that she received funding from another bursary. Momentum said it felt cheated and for most of 2025 they insisted the university pays them a balance of about R6 000. The other bursary would cover her accomodation and allowances because the Child Benefit Program only covers tuition. It is confusing to this day why her having another bursary would be a problem seeing as they only covered part of the cost but our niece was already stressed enough by school and her university's lack of communication with the insurer so we did not contest their arguement. At the start of this year, my niece went over the program's booklet, if you will, and indeed found a clause stating that in the event that a child is awarded a bursary, Momentum Insurers would grant the child 40% of what the bursary gives instead of covering tuition. So, she informed Momentum's Aneeqah Van Der Schyff via *** with all necessary documentation and evidence at the start of the year after registering successfully. We foolishly believed they would honour their word. Instead, Momentum decided that it would not pay anything out until the university refunded them the balance they feel they are owed. My niece's question is, from the 40% they vowed to pay, why not subtract the money they feel they are owed and pay her? A month or two after February, my niece was informed by her handler at PPS that Aneeqah had gone on maternity leave and therefore her issue would likely be resolved after that leave. Still, PPS and my niece reached out relentlessly to Momentum that would respond with, "We do not have a specific administrator for this problem but we have a dedicated team that can assist..." The dedicated team is nowhere to be found. We are now nearing October and my deceased sister's child who was under the impression that even if insurers are known for cruel antics, surely they would never put their deceased client's children under distress, has not received a cent from momentum. It is to the point that PPS withdrew from helping her by sending communication to her and Momentum stating that they may liaise directly with each other. What we're asking for is for Momentum to subtract the money they feel they're owed from the 40% of all that NSFAS has covered (tuition, accomodation and allowances) We do not want to be asked for any more documents because all documents they asked for were already sent. Any request for documentation will prove to be another delay antic. This entire experience has taught us that not only is Momentum Insurers happy to add more distress to a grieving client's child but that it's best to pursue legal action against these people. I hope anyone looking to take out a policy with Momentum Insurers, especially one that covers their children in the event of death, considers that doing so would be the most cruel way of telling their children never to trust insurers
1 reviews | Active since Jul 2024
Abuse of deceased member's children
Hello Peter. I write this in distress and frustration over Momentum Insurers dishonour. About 4 years ago, I lost my sister who'd taken out the Child Education Benefit policy with Momentum for her 2 children. The eldest child, my niece, who has lost both parents is currently in her final year at university. For the first 2 years, Momentum, with the help of PPS (my sister's last employer) honoured the policy when it came to my niece. In the 3rd year, Momentum decided that it would not cover tuition as promised because they were not informed by the university that she received funding from another bursary. Momentum said it felt cheated and for most of 2025 they insisted the university pays them a balance of about R6 000. The other bursary would cover her accomodation and allowances because the Child Benefit Program only covers tuition. It is confusing to this day why her having another bursary would be a problem seeing as they only covered part of the cost but our niece was already stressed enough by school and her university's lack of communication with the insurer so we did not contest their arguement. At the start of this year, my niece went over the program's booklet, if you will, and indeed found a clause stating that in the event that a child is awarded a bursary, Momentum Insurers would grant the child 40% of what the bursary gives instead of covering tuition. So, she informed Momentum's Aneeqah Van Der Schyff via *** with all necessary documentation and evidence at the start of the year after registering successfully. We foolishly believed they would honour their word. Instead, Momentum decided that it would not pay anything out until the university refunded them the balance they feel they are owed. My niece's question is, from the 40% they vowed to pay, why not subtract the money they feel they are owed and pay her? A month or two after February, my niece was informed by her handler at PPS that Aneeqah had gone on maternity leave and therefore her issue would likely be resolved after that leave. Still, PPS and my niece reached out relentlessly to Momentum that would respond with, "We do not have a specific administrator for this problem but we have a dedicated team that can assist..." The dedicated team is nowhere to be found. We are now nearing October and my deceased sister's child who was under the impression that even if insurers are known for cruel antics, surely they would never put their deceased client's children under distress, has not received a cent from momentum. It is to the point that PPS withdrew from helping her by sending communication to her and Momentum stating that they may liaise directly with each other. What we're asking for is for Momentum to subtract the money they feel they're owed from the 40% of all that NSFAS has covered (tuition, accomodation and allowances) We do not want to be asked for any more documents because all documents they asked for were already sent. Any request for documentation will prove to be another delay antic. This entire experience has taught us that not only is Momentum Insurers happy to add more distress to a grieving client's child but that it's best to pursue legal action against these people. I hope anyone looking to take out a policy with Momentum Insurers, especially one that covers their children in the event of death, considers that doing so would be the most cruel way of telling their children never to trust insurers