1 STAR RATING IS TOO GENEROUS FOR THIS SHAM OF A COMPANY

2.5 Months of Incompetence and Misinformation I am writing this review out of extreme frustration after waiting over 2.5 months for Momentum to resolve my issue. For a major financial institution, the level of service delay, lack of accountability, and constant runaround over the past 10 weeks is completely unacceptable. The situation was made even worse today when an agent called me with a shockingly nonchalant attitude, casually spouting completely incorrect information about my case. It was only after I corrected her and pointed out the actual facts that she changed her tune. Misleading clients and handling unresolved files with total indifference seems to be standard procedure here. The ONLY positive experience I have had in this entire 2.5 month nightmare was speaking to Tawanda on 10 November. Tawanda was the single pleasant, competent, and empathetic agent I have dealt with. However, one helpful agent cannot offset systemic operational failure and poor staff training. I am posting this publicly to demand an immediate executive escalation. I require a manager or senior escalation specialist who actually understands my case to contact me, take ownership, and provide a definitive timeline for full resolution. Stop passing the buck and sort this out now.