Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum Health presents a sharply divided experience. Individually named consultants earn strong praise, lifting Customer Service & Staff Quality (2.8) above every other theme. Beyond those interactions, members consistently describe stalled authorisations, unpaid claims, unanswered emails and debit orders that continue after cancellation. Claims Processing & Authorisation (0.7), Communication & Responsiveness (0.7) and Billing, Payments & Account Management (0.7) all draw sustained criticism.
Top Strengths:
- •Customer Service & Staff Quality: Members repeatedly name individual consultants, including Uyanda Zungu, Alison Noble, Zama and Nontobeko Gwagwa, who explain options clearly and resolve queries during the call. Advisers are described as honest and unhurried at signup, though call centre and Hello Doctor interactions divide opinion sharply.
Replied to 93% of negative reviews
Reply time on negative reviews: 19h 8m
TrustIndex
3.3
Ranking
#9
in Medical Aid
Reply Time
17h 56m
NPS Score
-60
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 19h 8m
Nov '25 - Oct '26
Frequently Asked Questions About Momentum Health
What do customers say about Momentum Health?
Based on recent customer reviews, Momentum Health presents a sharply divided experience. Individually named consultants earn strong praise, lifting Customer Service & Staff Quality (2.8) above every other theme. Beyond those interactions, members consistently describe stalled authorisations, unpaid claims, unanswered emails and debit orders that continue after cancellation. Claims Processing & Authorisation (0.7), Communication & Responsiveness (0.7) and Billing, Payments & Account Management (0.7) all draw sustained criticism.
What is Momentum Health's biggest strength?
Momentum Health's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Members repeatedly name individual consultants, including Uyanda Zungu, Alison Noble, Zama and Nontobeko Gwagwa, who explain options clearly and resolve queries during the call. Advisers are described as honest and unhurried at signup, though call centre and Hello Doctor interactions divide opinion sharply.
What are the most common complaints about Momentum Health?
The most common complaint about Momentum Health, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Account Management. Debit orders continuing after cancellation, refunds promised in writing then delayed or reduced, unexplained premium and income band increases, and small arrears escalated to debt collectors dominate feedback on the financial relationship with members.
How does Momentum Health compare to other Medical Aid companies?
Momentum Health scores 1.2 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (2.8); their weakest is Claims Processing (0.7). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.1). How is the AI Score calculated? →
Is Momentum Health trustworthy?
Momentum Health has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 232 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 19 hours 8 min. Hellopeter has tracked Momentum Health across 2,608 total reviews. How is the TrustIndex calculated? →
Recent reviews (232)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2014
I am extremely disappointed with Momentum's handling of my daughter's hospital admission. We joined in May 2026, and she only
I am currently at the hospital with my daughter, who requires admission following recent seizures, and I am extremely distressed and disappointed with the way Momentum Medical Scheme is handling her authorisation. We joined Momentum in May 2026. My eldest daughter had no known history of seizures at the time we joined. She had never suffered from this condition previously and, to the best of my knowledge, had no illness or medical history relating to seizures that I could possibly have disclosed. Her first seizure only occurred in September 2026 – approximately four months AFTER joining Momentum. She has subsequently experienced further seizures, and after taking her to the doctor, we were advised that she now needs to be admitted to hospital for investigations and testing. Yet I am sitting at the hospital being told that the authorisation needs to be discussed because this condition was allegedly not disclosed. How could I have disclosed a medical condition in May that, according to her medical history, only presented for the first time in September? What makes this even more upsetting is that I have a younger daughter with an existing chronic medical condition, which I DID disclose to Momentum, and she is registered accordingly. Why would I deliberately disclose one child's existing medical condition but supposedly conceal another child's condition? That simply does not make sense. I am asking Momentum to urgently review the actual medical records and dates. If there is any suggestion that my eldest daughter suffered from seizures or was diagnosed with a related condition before we joined Momentum, then please provide me with the medical evidence and dates on which that allegation is based. Otherwise, I expect Momentum to recognise that a condition that first presented months after joining could not have been disclosed at the time of application. This is not merely an administrative inconvenience. I am sitting at a hospital with my daughter after she has experienced seizures, her doctor believes she requires admission and investigations, and I am now having to fight over an alleged non-disclosure of something that had not yet happened when we joined. I urgently request that Momentum: 1. Escalate and review the authorisation immediately, taking the actual dates of onset into account. 2. Confirm exactly what Momentum alleges was not disclosed and what evidence supports that allegation. 3. Review my daughter's medical history to establish whether there was any diagnosis, treatment or seizure history prior to our membership commencing in May 2026. 4. Finalise the hospital authorisation as urgently as possible so that my daughter can receive the investigations her treating doctor has requested. I understand that medical schemes have processes that must be followed, but those processes must also take account of the actual facts and chronology of a member's medical history. Momentum, please deal with this urgently. My priority right now should be my daughter's health – not having to defend myself against an allegation of failing to disclose a condition that, according to her history, did not exist when we joined.
1 reviews | Active since Aug 2014
I am extremely disappointed with Momentum's handling of my daughter's hospital admission. We joined in May 2026, and she only
I am currently at the hospital with my daughter, who requires admission following recent seizures, and I am extremely distressed and disappointed with the way Momentum Medical Scheme is handling her authorisation. We joined Momentum in May 2026. My eldest daughter had no known history of seizures at the time we joined. She had never suffered from this condition previously and, to the best of my knowledge, had no illness or medical history relating to seizures that I could possibly have disclosed. Her first seizure only occurred in September 2026 – approximately four months AFTER joining Momentum. She has subsequently experienced further seizures, and after taking her to the doctor, we were advised that she now needs to be admitted to hospital for investigations and testing. Yet I am sitting at the hospital being told that the authorisation needs to be discussed because this condition was allegedly not disclosed. How could I have disclosed a medical condition in May that, according to her medical history, only presented for the first time in September? What makes this even more upsetting is that I have a younger daughter with an existing chronic medical condition, which I DID disclose to Momentum, and she is registered accordingly. Why would I deliberately disclose one child's existing medical condition but supposedly conceal another child's condition? That simply does not make sense. I am asking Momentum to urgently review the actual medical records and dates. If there is any suggestion that my eldest daughter suffered from seizures or was diagnosed with a related condition before we joined Momentum, then please provide me with the medical evidence and dates on which that allegation is based. Otherwise, I expect Momentum to recognise that a condition that first presented months after joining could not have been disclosed at the time of application. This is not merely an administrative inconvenience. I am sitting at a hospital with my daughter after she has experienced seizures, her doctor believes she requires admission and investigations, and I am now having to fight over an alleged non-disclosure of something that had not yet happened when we joined. I urgently request that Momentum: 1. Escalate and review the authorisation immediately, taking the actual dates of onset into account. 2. Confirm exactly what Momentum alleges was not disclosed and what evidence supports that allegation. 3. Review my daughter's medical history to establish whether there was any diagnosis, treatment or seizure history prior to our membership commencing in May 2026. 4. Finalise the hospital authorisation as urgently as possible so that my daughter can receive the investigations her treating doctor has requested. I understand that medical schemes have processes that must be followed, but those processes must also take account of the actual facts and chronology of a member's medical history. Momentum, please deal with this urgently. My priority right now should be my daughter's health – not having to defend myself against an allegation of failing to disclose a condition that, according to her history, did not exist when we joined.
1 reviews | Active since Aug 2019
Helped me ease frustration
I would like to express my sincere appreciation to Momentum Insure and, especially, Khomotso for the excellent assistance I received last weekend. I was feeling very frustrated because I was unable to access my app, and the situation was becoming stressful. Khomotso was patient, understanding, and professional throughout the process. He took the time to assist me and made sure the focus was on finding a solution rather than leaving me feeling more frustrated. Customer service like this truly makes a difference. Thank you, Khomotso, for your patience, kindness, and commitment to helping me resolve my issue. Your assistance was greatly appreciated, and Momentum Insure is fortunate to have someone like you on its team. 🌸 Keep up the great work!
1 reviews | Active since Aug 2019
Helped me ease frustration
I would like to express my sincere appreciation to Momentum Insure and, especially, Khomotso for the excellent assistance I received last weekend. I was feeling very frustrated because I was unable to access my app, and the situation was becoming stressful. Khomotso was patient, understanding, and professional throughout the process. He took the time to assist me and made sure the focus was on finding a solution rather than leaving me feeling more frustrated. Customer service like this truly makes a difference. Thank you, Khomotso, for your patience, kindness, and commitment to helping me resolve my issue. Your assistance was greatly appreciated, and Momentum Insure is fortunate to have someone like you on its team. 🌸 Keep up the great work!
1 reviews | Active since Jul 2022
Momentum lacks administrative communication
Does Momentum actually have any administrators after the broker locks you in? I have sent an email to reactivate my Medical aid in 02 September, it's 15 October, and they haven't given proper feedback. Firstly they asked for my ***, which was already in the email, secondly, they responded by asking for a form which was initially attached with the email. What makes it worse is, you cannot respond directly to the email that responds to you. The other issue is the Health Saver, I app**** for the Health Saver, which the application according to their app takes 72 hours. It been weeks now. If anything, Bloom is actually doing a great job more than Momentum itself, because at least they make means of communicating regarding Health4Me
1 reviews | Active since Jul 2022
Momentum lacks administrative communication
Does Momentum actually have any administrators after the broker locks you in? I have sent an email to reactivate my Medical aid in 02 September, it's 15 October, and they haven't given proper feedback. Firstly they asked for my ***, which was already in the email, secondly, they responded by asking for a form which was initially attached with the email. What makes it worse is, you cannot respond directly to the email that responds to you. The other issue is the Health Saver, I app**** for the Health Saver, which the application according to their app takes 72 hours. It been weeks now. If anything, Bloom is actually doing a great job more than Momentum itself, because at least they make means of communicating regarding Health4Me
1 reviews | Active since Jul 2020
Absolutely disgusting service, poor communication skills and no supervisor support always out or busy
Absolutely poor service, poor communication, and just a waste of time. I have been waiting for my son's card since 1 August 2026 every time I ask I get told to be patient, everytime I phone they escalate it that's all they know. When asking to speak to a supervisor u get told they busy and will phone u, well I am waiting since August for one to phone me. I was told I must patient it take 6 to 8 weeks I am now sitting on 11 weeks. When applying for this service they could phone me 12 times a day now they get your money every month they won't take your calls. Don't waste your time or money with these people.
1 reviews | Active since Jul 2020
Absolutely disgusting service, poor communication skills and no supervisor support always out or busy
Absolutely poor service, poor communication, and just a waste of time. I have been waiting for my son's card since 1 August 2026 every time I ask I get told to be patient, everytime I phone they escalate it that's all they know. When asking to speak to a supervisor u get told they busy and will phone u, well I am waiting since August for one to phone me. I was told I must patient it take 6 to 8 weeks I am now sitting on 11 weeks. When applying for this service they could phone me 12 times a day now they get your money every month they won't take your calls. Don't waste your time or money with these people.
1 reviews | Active since Oct 2023
MOMENTUM INGWE OPTION
I don't event want to rate this medical aid Momentum Ingwe option. It is a student medical aid but there is always an issue if you need to claim. there is never network doctors available. Please students you are going to waste your money by taking this momentum Ingwe option medical aid.
1 reviews | Active since Oct 2023
MOMENTUM INGWE OPTION
I don't event want to rate this medical aid Momentum Ingwe option. It is a student medical aid but there is always an issue if you need to claim. there is never network doctors available. Please students you are going to waste your money by taking this momentum Ingwe option medical aid.
1 reviews | Active since Jan 2020
STAY AWAY.
As a dentist I can highly recommend people to STAY AWAY from Momentum. Their customer service is appalling. I have sent documents to upload my banking details to their system, however more than a month later and no progress. Therefore, I cannot receive any medical aid payments from the medical aid and now the patients have to pay me first before we can commence with treatment. I have sent the documents again, and received no communication regarding progress.
1 reviews | Active since Jan 2020
STAY AWAY.
As a dentist I can highly recommend people to STAY AWAY from Momentum. Their customer service is appalling. I have sent documents to upload my banking details to their system, however more than a month later and no progress. Therefore, I cannot receive any medical aid payments from the medical aid and now the patients have to pay me first before we can commence with treatment. I have sent the documents again, and received no communication regarding progress.