Absolutely disgusting service, poor communication skills and no supervisor support always out or busy

Absolutely poor service, poor communication, and just a waste of time. I have been waiting for my son's card since 1 August 2026 every time I ask I get told to be patient, everytime I phone they escalate it that's all they know. When asking to speak to a supervisor u get told they busy and will phone u, well I am waiting since August for one to phone me. I was told I must patient it take 6 to 8 weeks I am now sitting on 11 weeks. When applying for this service they could phone me 12 times a day now they get your money every month they won't take your calls. Don't waste your time or money with these people.