Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Momentum (SA) is described overwhelmingly through the lens of delayed fund withdrawals, provident and death claims that stall for months, and communication that only moves when customers chase it publicly. A visible minority of reviews single out individual consultants who take full ownership, resolve queries quickly and keep members informed, showing the standard the business is capable of delivering.
Top Strengths:
- •Customer Service & Professional Guidance: Customer Service & Professional Guidance (2.2) carries almost all the positive sentiment. Named consultants including Bongiwe, Zodwa, Mpo, Lerato and Ros Naicker are praised for patience, ownership and proactive updates, though rude or apathetic call centre handling remains a strong counterweight.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 27m
TrustIndex
3.3
Ranking
#15
in Investments & Wealth
Reply Time
9h
NPS Score
-66
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 27m
Dec '25 - Nov '26
Frequently Asked Questions About Momentum (SA)
What do customers say about Momentum (SA)?
Based on recent customer reviews, Momentum (SA) is described overwhelmingly through the lens of delayed fund withdrawals, provident and death claims that stall for months, and communication that only moves when customers chase it publicly. A visible minority of reviews single out individual consultants who take full ownership, resolve queries quickly and keep members informed, showing the standard the business is capable of delivering.
What is Momentum (SA)'s biggest strength?
Momentum (SA)'s biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (2.2) carries almost all the positive sentiment. Named consultants including Bongiwe, Zodwa, Mpo, Lerato and Ros Naicker are praised for patience, ownership and proactive updates, though rude or apathetic call centre handling remains a strong counterweight.
What are the most common complaints about Momentum (SA)?
The most common complaint about Momentum (SA), based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (0.6) suffers from Recognition of Transfer and tax directive errors that block SARS filing, terms such as lapse rules and two pot limits surfacing only at claim stage, and reported disregard of Adjudicator determinations.
How does Momentum (SA) compare to other Investments & Wealth companies?
Momentum (SA) scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (2.8); their weakest is Trust & Ethics (0.9). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is Momentum (SA) trustworthy?
Momentum (SA) has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 494 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 27 min. Hellopeter has tracked Momentum (SA) across 5,286 total reviews. How is the TrustIndex calculated? →
Recent reviews (494)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Mr
Outstanding Service and Professionalism – Ms Fiona Saib, Momentum Insurance I would like to commend Ms Fiona Saib for her exceptional professionalism, dedication and commitment to customer service. Fiona managed to resolve an issue that had remained outstanding for some time, achieving a resolution within just a few hours. Her friendly disposition, enthusiasm, sense of humour and engaging personality made the entire experience an absolute pleasure. In fact, her confidence and promise to reduce my existing insurance premiums persuaded me to move all my short-term insurance policies to Momentum – and, true to her word, she delivered! Fiona is a wonderful ambassador for Momentum. She combines professionalism with a genuine passion for her work and an ability to build lasting customer relationships. She deserves every plaudit for a job exceptionally well done. Momentum is fortunate to have someone of her calibre on its team!
1 reviews | Active since Nov 2026
Mr
Outstanding Service and Professionalism – Ms Fiona Saib, Momentum Insurance I would like to commend Ms Fiona Saib for her exceptional professionalism, dedication and commitment to customer service. Fiona managed to resolve an issue that had remained outstanding for some time, achieving a resolution within just a few hours. Her friendly disposition, enthusiasm, sense of humour and engaging personality made the entire experience an absolute pleasure. In fact, her confidence and promise to reduce my existing insurance premiums persuaded me to move all my short-term insurance policies to Momentum – and, true to her word, she delivered! Fiona is a wonderful ambassador for Momentum. She combines professionalism with a genuine passion for her work and an ability to build lasting customer relationships. She deserves every plaudit for a job exceptionally well done. Momentum is fortunate to have someone of her calibre on its team!
1 reviews | Active since Oct 2021
No service or action until you call to follow up
Terrible service from Momentum assigned claim person and BEX Express
1 reviews | Active since Oct 2021
No service or action until you call to follow up
Terrible service from Momentum assigned claim person and BEX Express
1 reviews | Active since Oct 2019
No progress for over 10 months
My father passed away in September 2025 and to date,his funds have not been settled. I've been getting the same response from every consultant since February 2026. Most recently I was told that the case is with Eulendah Mabuyanga and that there is a *** investigation. That we should wait for trustee resolution. I've made my third call this week after being promised the matter had been escalated yet when I speak to someone new today,they tell me the last time there was an update on the profile was 30 October. Truly appalling service!
1 reviews | Active since Oct 2019
No progress for over 10 months
My father passed away in September 2025 and to date,his funds have not been settled. I've been getting the same response from every consultant since February 2026. Most recently I was told that the case is with Eulendah Mabuyanga and that there is a *** investigation. That we should wait for trustee resolution. I've made my third call this week after being promised the matter had been escalated yet when I speak to someone new today,they tell me the last time there was an update on the profile was 30 October. Truly appalling service!
1 reviews | Active since Jul 2024
Worst Customer Service
This is what happens when you use Ai to handle your customer service because you're too lazy and cheap to hire human beings. Your WhatsApp line is a mess. I've been n sending my *** 10times be transferred to a human agent and every time your AI thing, asks me to send it again. Yesterday it asked me 5 times before it transferred me .And even when I get help your agent takes an hour to answer 2 questions?
1 reviews | Active since Jul 2024
Worst Customer Service
This is what happens when you use Ai to handle your customer service because you're too lazy and cheap to hire human beings. Your WhatsApp line is a mess. I've been n sending my *** 10times be transferred to a human agent and every time your AI thing, asks me to send it again. Yesterday it asked me 5 times before it transferred me .And even when I get help your agent takes an hour to answer 2 questions?
1 reviews | Active since Jun 2020
Unprofessional, terrible work ethics at Momentum
I was promised payment from my provident fund benefit on the 6th of November 2026 yet no payment has been received, despite that I had to follow up we are back at the drawing board only today they are requesting for termination date, but they have the completed claim form with all the dates, the fly by night company *** they are working with has been making contributions on my behalf despite having left the company, I hope this doesn't become my stew to eat, I left the company in July and it is not like my claim is millions bakithi
1 reviews | Active since Jun 2020
Unprofessional, terrible work ethics at Momentum
I was promised payment from my provident fund benefit on the 6th of November 2026 yet no payment has been received, despite that I had to follow up we are back at the drawing board only today they are requesting for termination date, but they have the completed claim form with all the dates, the fly by night company *** they are working with has been making contributions on my behalf despite having left the company, I hope this doesn't become my stew to eat, I left the company in July and it is not like my claim is millions bakithi
1 reviews | Active since Oct 2014
1 STAR RATING IS TOO GENEROUS FOR THIS SHAM OF A COMPANY
2.5 Months of Incompetence and Misinformation I am writing this review out of extreme frustration after waiting over 2.5 months for Momentum to resolve my issue. For a major financial institution, the level of service delay, lack of accountability, and constant runaround over the past 10 weeks is completely unacceptable. The situation was made even worse today when an agent called me with a shockingly nonchalant attitude, casually spouting completely incorrect information about my case. It was only after I corrected her and pointed out the actual facts that she changed her tune. Misleading clients and handling unresolved files with total indifference seems to be standard procedure here. The ONLY positive experience I have had in this entire 2.5 month nightmare was speaking to Tawanda on 10 November. Tawanda was the single pleasant, competent, and empathetic agent I have dealt with. However, one helpful agent cannot offset systemic operational failure and poor staff training. I am posting this publicly to demand an immediate executive escalation. I require a manager or senior escalation specialist who actually understands my case to contact me, take ownership, and provide a definitive timeline for full resolution. Stop passing the buck and sort this out now.
1 reviews | Active since Oct 2014
1 STAR RATING IS TOO GENEROUS FOR THIS SHAM OF A COMPANY
2.5 Months of Incompetence and Misinformation I am writing this review out of extreme frustration after waiting over 2.5 months for Momentum to resolve my issue. For a major financial institution, the level of service delay, lack of accountability, and constant runaround over the past 10 weeks is completely unacceptable. The situation was made even worse today when an agent called me with a shockingly nonchalant attitude, casually spouting completely incorrect information about my case. It was only after I corrected her and pointed out the actual facts that she changed her tune. Misleading clients and handling unresolved files with total indifference seems to be standard procedure here. The ONLY positive experience I have had in this entire 2.5 month nightmare was speaking to Tawanda on 10 November. Tawanda was the single pleasant, competent, and empathetic agent I have dealt with. However, one helpful agent cannot offset systemic operational failure and poor staff training. I am posting this publicly to demand an immediate executive escalation. I require a manager or senior escalation specialist who actually understands my case to contact me, take ownership, and provide a definitive timeline for full resolution. Stop passing the buck and sort this out now.
1 reviews | Active since Jul 2019
Purposeful delay in paying out provident fund and life insurance
I've been attempting to claim my father's life insurance policy for over 6 months. On several instances they have requested documents I had previously submitted. I have lodged complaints to no avail. I can only assume that they are purposefully stalling as feedback is only received a week or two after document submission with requests for new documents. I've followed up more times than i can count currently with no end in sight and no way forward.
1 reviews | Active since Jul 2019
Purposeful delay in paying out provident fund and life insurance
I've been attempting to claim my father's life insurance policy for over 6 months. On several instances they have requested documents I had previously submitted. I have lodged complaints to no avail. I can only assume that they are purposefully stalling as feedback is only received a week or two after document submission with requests for new documents. I've followed up more times than i can count currently with no end in sight and no way forward.
1 reviews | Active since May 2019
Momentum and Fairheads Passing Responsibility While Minor Beneficiary Waits
I submitted a death claim for a retirement annuity with Momentum in June 2026. To date, the claim remains unresolved. There are three beneficiaries involved. One beneficiary has already received their payout, while another is a minor beneficiary whose share was transferred by Momentum to Fairheads for the establishment of a beneficiary trust account. Momentum transferred the minor beneficiary's share to Fairheads on 16 September 2026. However, as of 10 November 2026, the trust account has still not been established. Fairheads has repeatedly advised me that they are awaiting a response from Felicia Gumede at Momentum regarding emails they have sent and that they are unable to proceed with opening the account until they receive the required response. I have been continuously referred back and forth between Momentum and Fairheads, with neither party taking ownership of the matter. When I contacted Momentum, I was informed that they had no knowledge of the emails Fairheads claims to have sent. This ongoing delay has caused significant frustration and concern. I am extremely disappointed by the apparent lack of communication, accountability, and urgency displayed by both parties. In all my dealings with financial institutions, I have never experienced such a level of unprofessionalism. I would appreciate immediate intervention and a clear resolution timeline for this matter.
1 reviews | Active since May 2019
Momentum and Fairheads Passing Responsibility While Minor Beneficiary Waits
I submitted a death claim for a retirement annuity with Momentum in June 2026. To date, the claim remains unresolved. There are three beneficiaries involved. One beneficiary has already received their payout, while another is a minor beneficiary whose share was transferred by Momentum to Fairheads for the establishment of a beneficiary trust account. Momentum transferred the minor beneficiary's share to Fairheads on 16 September 2026. However, as of 10 November 2026, the trust account has still not been established. Fairheads has repeatedly advised me that they are awaiting a response from Felicia Gumede at Momentum regarding emails they have sent and that they are unable to proceed with opening the account until they receive the required response. I have been continuously referred back and forth between Momentum and Fairheads, with neither party taking ownership of the matter. When I contacted Momentum, I was informed that they had no knowledge of the emails Fairheads claims to have sent. This ongoing delay has caused significant frustration and concern. I am extremely disappointed by the apparent lack of communication, accountability, and urgency displayed by both parties. In all my dealings with financial institutions, I have never experienced such a level of unprofessionalism. I would appreciate immediate intervention and a clear resolution timeline for this matter.