Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mobicred presents a sharply divided experience. Frontline consultants earn consistent, often glowing praise for patience and fast fixes under Customer Service & Professional Guidance (4.2). Behind that, customers repeatedly describe breakdowns in Billing, Payments & Financial Accuracy (1.5), Communication & Responsiveness (1.6) and Trust, Transparency & Compliance (1.1), particularly around settlements, paid-up letters and credit bureau updates.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents dominate the praise, with Mumina mentioned again and again alongside Naseerah, Amber, Shirley, Ameerah, Nicole and Sisanda. Customers describe patient, step by step guidance, quick call answering and consultants who stay on the line until the issue is confirmed resolved.
Replied to 92% of negative reviews
Reply time on negative reviews: 53h 8m
TrustIndex
6.9
Ranking
#7
in Payments & Fintech
Reply Time
41h 29m
NPS Score
-13
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 53h 8m
Nov '25 - Oct '26
Frequently Asked Questions About Mobicred
What do customers say about Mobicred?
Based on recent customer reviews, Mobicred presents a sharply divided experience. Frontline consultants earn consistent, often glowing praise for patience and fast fixes under Customer Service & Professional Guidance (4.2). Behind that, customers repeatedly describe breakdowns in Billing, Payments & Financial Accuracy (1.5), Communication & Responsiveness (1.6) and Trust, Transparency & Compliance (1.1), particularly around settlements, paid-up letters and credit bureau updates.
What is Mobicred's biggest strength?
Mobicred's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents dominate the praise, with Mumina mentioned again and again alongside Naseerah, Amber, Shirley, Ameerah, Nicole and Sisanda. Customers describe patient, step by step guidance, quick call answering and consultants who stay on the line until the issue is confirmed resolved.
What are the most common complaints about Mobicred?
The most common complaint about Mobicred, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered email, with only automated acknowledgements returned. Customers describe queries closed as resolved without resolution, escalations that go nowhere, calls dropping at position one in the queue and having to chase every update themselves.
How does Mobicred compare to other Payments & Fintech companies?
Mobicred scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (4.1); their weakest is Fees & Billing (0.7). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is Mobicred trustworthy?
Mobicred has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 474 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 53 hours 8 min. Hellopeter has tracked Mobicred across 4,123 total reviews. How is the TrustIndex calculated? →
Recent reviews (474)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
Mobicred Refund
On 09 September 2026, I requested a refund for a voucher. To date, the refund has not been processed. Despite numerous follow-ups, I have been given no clear resolution or timeframe for when this matter will be finalised. Of particular concern is the fact that my account continues to accrue interest on the value that is due to be refunded. This is both unfair and distressing, as I should not be liable for interest on funds that are owed back to me. I have attempted to resolve this through your call centre; however, I have been unable to obtain a definitive timeframe or satisfactory assistance.
1 reviews | Active since Apr 2022
Mobicred Refund
On 09 September 2026, I requested a refund for a voucher. To date, the refund has not been processed. Despite numerous follow-ups, I have been given no clear resolution or timeframe for when this matter will be finalised. Of particular concern is the fact that my account continues to accrue interest on the value that is due to be refunded. This is both unfair and distressing, as I should not be liable for interest on funds that are owed back to me. I have attempted to resolve this through your call centre; however, I have been unable to obtain a definitive timeframe or satisfactory assistance.
1 reviews | Active since Oct 2026
Mumina assisted me this morning and i was very pleased by her service provided she was very helpf...
Mumina assisted me this morning and i was very pleased by her service provided she was very helpful and friendly.
1 reviews | Active since Jul 2023
Refuses to remove my account from the credit bureau
I have a Mobicred *** listed on my credit report that has been sold to Nimble Credit Solution on 7th of April 2025. The Mobicred *** has not been updated since it was sold. I would like to know why it does not indicate on my credit report that the account was sold to Nimble. My Mobicred balance has not changed in a year as monthly payments are made directly to Nimble. Mobicred has frozen my account and refuses to update the account status to the credit bureau. The Mobicred *** is listed on my credit report on experian. Please see the screenshots provided via *** with proof that the account has not been updated in a year since sold to Nimble Credit Solutions I spoke to a Mobicred representative and they advised that I need to contact their customer care service team with proof of the account still being listed and that they will investigate further, however, i have still not received any feedback since the 9th of october I would like my mobicred account to be removed from my credit report as they no longer have my account. please escalate this matter as soon as possible.
1 reviews | Active since Jul 2023
Refuses to remove my account from the credit bureau
I have a Mobicred *** listed on my credit report that has been sold to Nimble Credit Solution on 7th of April 2025. The Mobicred *** has not been updated since it was sold. I would like to know why it does not indicate on my credit report that the account was sold to Nimble. My Mobicred balance has not changed in a year as monthly payments are made directly to Nimble. Mobicred has frozen my account and refuses to update the account status to the credit bureau. The Mobicred *** is listed on my credit report on experian. Please see the screenshots provided via *** with proof that the account has not been updated in a year since sold to Nimble Credit Solutions I spoke to a Mobicred representative and they advised that I need to contact their customer care service team with proof of the account still being listed and that they will investigate further, however, i have still not received any feedback since the 9th of october I would like my mobicred account to be removed from my credit report as they no longer have my account. please escalate this matter as soon as possible.
1 reviews | Active since Aug 2015
Very disappointing customer service from Mobicred.
Very disappointing customer service from Mobicred. I have been trying to sort out my *** for quite some time. Initially, I was told that my *** had been declined due to affordability - which is definitely an error on their side. I was then advised that they would unlock my *** so that I could reapply and that I would receive feedback within two days. It has now been 10 days with no feedback at all. I have followed up several times and have received no response. The lack of communication and extremely poor turnaround time is incredibly frustrating. I completely understand that applications are subject to affordability assessments and internal processes, but customers should at the very least receive clear communication and responses to their queries. Unfortunately, my experience with Mobicred's customer service has been terrible.
1 reviews | Active since Aug 2015
Very disappointing customer service from Mobicred.
Very disappointing customer service from Mobicred. I have been trying to sort out my *** for quite some time. Initially, I was told that my *** had been declined due to affordability - which is definitely an error on their side. I was then advised that they would unlock my *** so that I could reapply and that I would receive feedback within two days. It has now been 10 days with no feedback at all. I have followed up several times and have received no response. The lack of communication and extremely poor turnaround time is incredibly frustrating. I completely understand that applications are subject to affordability assessments and internal processes, but customers should at the very least receive clear communication and responses to their queries. Unfortunately, my experience with Mobicred's customer service has been terrible.